Steam claims my phone number is a VOIP number

[76561198023230536]

So, I want to add my phone number to my account, make it more secure, etc before I make any purchases.

However, for some reason, steam believes that my mobile phone number is a VOIP number even though it definitely is not (I have had the same mobile number for more than 10 years).

When I go to the official help page about phone numbers, it tells me to enter my number, the warning about VOIP number comes up, and there is nothing else I can do to get more help for it, so I am posting to these forums hoping I can do something about it.

[Cathulhu]

Looks like whoever provides you their services does use VoIP numbers in the backend.

[76561198023230536]

So, tried some other people's numbers, and it turns out that Steam is detecting that all numbers starting with a certain prefix in my country as VoiP numbers, regardless of carrier.

Found a list of which prefix numbers are actually VoiP numbers, but my number is listed as non-VoiP. Seems like it might be an error with Steam, but I guess I can't do anything about it since there doesn't seem to be a way to contact Steam support in this case.

[76561198023230536]

Steam help page sends me on an endless loop for the phone number. It tells me to enter a phone number, but I cannot submit the number as it quickly says it is a VoiP number. Then there's nothing else there to contact support.

Was just hoping that they could fix the issue on their end in case they detected one VoiP number and labelled all numbers of that prefix as VoiP numbers.

[76561198023230536]

Yeah, I've tried that route. Help > Steam Support > My Account > Phone Number, but the only option there is to enter a phone number, don't see anything to get in contact with them.

Thanks for trying to help out.

[Joke]

Instead of "Phone number", try "Data related to your steam account", and then scroll all the way to the bottom.

[Crazy Tiger]

Use this link to create a ticket. Explain with details: https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

[76561198023230536]

Thank you for the link, will submit a ticket there, hopefully something can be done.

[dk]

They won't do anything. The steam support guy got annoyed at me for asking them to manually send a text message to my number. My phone is not a VOIP number, I have Verizon as my carrier for god's sakes. All they gotta do is send a text message to my number and manually verify it, but they're too lazy to do that.

[John]

This thread was quite old before the recent post, so we're locking it to prevent confusion.