Had anybody ever encountered a problem like me?

[SOS warhammer]

I bought Killingfloor 2 on 13/10/21, everything goes smooth. (And many games before that). But some time around 22/10/21. Steam don't accept my card! I did call my bank, they said everything is fine. I checked again by bougth some game from Epic and Blizzard, everything was fine. Steam support suck! They answered me with a copy paste message. WTF happened here? Any idea on how to solve this ♥♥♥♥?

[Cheezus Crisp]

Elaborate on the "copy paste message". What did they say.

[SOS warhammer]

Originally posted by Cheezus Crisp:

Elaborate on the "copy paste message". What did they say.

Hello,

Thank you for contacting Steam Support.

We understand how you feel and we apologize for any inconvenience this issue may have caused.

According to your purchase history, the transactions that were purchased via credit card all failed due to your bank actually declined it.

In most cases this means that there wasn't enough funds on the account for the bank to send us, or they have a restriction on your account, such as that Steam is not set as a trusted online merchant. You should check with your bank what the case may be here.

In cases like these banks often place a temporary hold on the funds until they update the account information and verify that the purchase failed. Releasing those funds back to you may take up to 30 days, depending on the bank and their processes.

Steam Support can only confirm that the transaction failed — we can’t speed up the bank’s processes.

If the charge hasn't disappeared from your bank account after 30 days, get in touch with your bank and ask them to release the funds.

You're welcome to show them our conversation to verify that Steam did not charge you for this purchase.

And the transactions that were purchased via PayPal all failed due to an error in the purchasing process.

Completely exit the Steam client and your web browser to ensure all pending checkout windows are closed before attempting the purchase again.

Please attempt your purchase again using a web browser instead of the Steam client. If possible, please use Microsoft Edge or Firefox to complete this transaction.

When using PayPal as your payment method, make sure that you do not close the checkout window, it will close on its own. You will be automatically re-routed back to the Steam client which will confirm your purchase. This process can take up to 60 seconds. To avoid purchasing failures, please do not hit your back button or close the PayPal window before this process is complete.

If you still encounter errors, please reply with a screenshot of the issue you are encountering and we will continue to troubleshoot.

If you do see a charge on your PayPal account, please reply to this ticket with a screenshot of the charge as it is shown on your account. Please include the Invoice ID or Transaction number that is listed in the transaction details. Do not dispute this transaction with PayPal, as soon as we have a screenshot we will investigate further.

Steam Support
May

[Mad Scientist]

Well they told you a few things to try, did you attempt them at all?

[Bee🐝]

Originally posted by SOS warhammer:

Originally posted by Cheezus Crisp:

Elaborate on the "copy paste message". What did they say.

Hello,

Thank you for contacting Steam Support.

We understand how you feel and we apologize for any inconvenience this issue may have caused.

snip

Steam Support
May

And? Support answered you with a very detailed message. They can only work with the info they have. You need to talk to your bank ( or other parties involved) and find out why they're "blocking" Steam.

[SOS warhammer]

Originally posted by Mr. Gentlebot:

Well they told you a few things to try, did you attempt them at all?

yes

[MadBone12]

Just because it is a boilerplate response, doesn't mean it is incorrect. Any company with a large number of requests to support uses templates. Have you contacted your bank? What did they say?

[SOS warhammer]

Originally posted by Bee:

Originally posted by SOS warhammer:

Hello,

Thank you for contacting Steam Support.

We understand how you feel and we apologize for any inconvenience this issue may have caused.

snip

Steam Support
May

And? Support answered you with a very detailed message. They can only work with the info they have. You need to talk to your bank ( or other parties involved) and find out why they're "blocking" Steam.

I will call my bank again tomorrow

[Cheezus Crisp]

Originally posted by SOS warhammer:

Originally posted by Mr. Gentlebot:

Well they told you a few things to try, did you attempt them at all?

yes

Its more likely issues related to your banks end despite what they said to you. There is no reason Valve wouldn't want to take money from you. After all, they are a business.

[SOS warhammer]

Originally posted by MadBone12:

Just because it is a boilerplate response, doesn't mean it is incorrect. Any company with a large number of requests to support uses templates. Have you contacted your bank? What did they say?

They said everything was fine. I just buy another game on Epic with my card.

[SOS warhammer]

Originally posted by Cheezus Crisp:

Originally posted by SOS warhammer:

yes

Its more likely issues related to your banks end despite what they said to you. There is no reason Valve wouldn't want to take money from you. After all, they are a business.

Oh god. Don't tell me I'm the only one in this world who encountered this problem.

[Mad Scientist]

Originally posted by SOS warhammer:

Originally posted by Cheezus Crisp:

Its more likely issues related to your banks end despite what they said to you. There is no reason Valve wouldn't want to take money from you. After all, they are a business.

Oh god. Don't tell me I'm the only one in this world who encountered this problem.

Probably not the only one, but sometimes this sort of stuff happens.

It could be they need you to whitelist Steam, it could be that the entered information doesn't exactly match the billing address precisely but is "close enough" to be accurate, yet cause a decline with the automated systems. I used to see this one fairly often where I worked, customers would just confirm with the bank, something was indeed slightly off then it was fine.

However, if you're able to use the same payment method elsewhere, that does indeed make it strange since it's clearly working there; so my guess is if they have a special notation system, to whitelist Steam aka Valve.

Sometimes there's workarounds to use Steam Wallet then buy the game, I understand it's an additional step, and wont be the exact dollar amount (likely) compared to the games total cost, but it is a way to temporarily go around the issue in a legitimate manner. Usually you only have to do such with visa gift cards though or things of the sort.

So you could attempt that and see if it works, until or unless the matter is resolved which is more preferable.

[SOS warhammer]

Originally posted by Mr. Gentlebot:

Originally posted by SOS warhammer:

Oh god. Don't tell me I'm the only one in this world who encountered this problem.

Probably not the only one, but sometimes this sort of stuff happens.

It could be they need you to whitelist Steam, it could be that the entered information doesn't exactly match the billing address precisely but is "close enough" to be accurate, yet cause a decline with the automated systems. I used to see this one fairly often where I worked, customers would just confirm with the bank, something was indeed slightly off then it was fine.

However, if you're able to use the same payment method elsewhere, that does indeed make it strange since it's clearly working there; so my guess is if they have a special notation system, to whitelist Steam aka Valve.

Sometimes there's workarounds to use Steam Wallet then buy the game, I understand it's an additional step, and wont be the exact dollar amount (likely) compared to the games total cost, but it is a way to temporarily go around the issue in a legitimate manner. Usually you only have to do such with visa gift cards though or things of the sort.

So you could attempt that and see if it works, until or unless the matter is resolved which is more preferable.

thank you

[EMO GANGSTER]

all else fails you could go to store and buy a steam card if they are available in your area