how do i know if someone is part of steam support ?

[Lee]

someone messaged me on discord they accidently reported my accoutn for illeagel purcheseas and gave me their ticket person to message and i dont trust this whole thing im not sure how to verify this steam support person the steam support person sent me links to verify but i dont understand in it at all and it might be fake so
how do i know if they ar part of steam or not ? im confused at this situation

[Astaroth]

It's a scam. Report, block and move on

There's no such thing as a false report that you as an account owner need to take steps to solve. This is a scam

NEVER follow instructions to speak with someone claiming to represent Steam Support through Discord or any other chat system, even if they come from a friend's account

https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478&l

[Iceira]

Discord Terms of Service
https://discord.com/terms

RULES OF CONDUCT AND USAGE
attempt to obtain passwords or other private information from other members;

take it up with discord. to my knowledge steam is not there, maybe someday they will be there.

[nullable]

Originally posted by lee:

how do i know if someone is part of steam support ?

Well no one from Steam support will try to contact you over discord. Or through Steam chat. Or will need you to add them to your friends list. Or need other users to act as middle men. Or really need your input or assistance for any issues. The only time there might be communication is with support tickets you've created for some issue you have.

[a pimp named slickback]

its a scam. They did to me the same yesterday. Dont beleive them and report them

[a pimp named slickback]

also they told me to go ask him too. His name is alberto or filled with numbers right? Tell them to go ♥♥♥♥ themselfs and scam someone else.

[你好，我是一只熊猫⭐]

This happened to me yesterday and today. It's funny that they both commented on the same screenshot from my profile.

[Dr.Shadowds 🐉]

Here are the most common reason people get accounts hijack for any service really are as followed.
- Sharing account infomation with others. <--- Very common with impersonators, pretending to be Steam admin / support.
- Logging in on phishing sites. <--- Very common with skin gambling sites.
- Downloading / Installing Virus / Keylogger on your system.
- Using public devices that has keyloggers, such as cyber cafe, school computers, and etc...
- Storing your login credentials on a unsecured service that others has access to view.
- Using same login credentials for all your things, or using same login credentials on another service that had a data leak. Yes it does matter because even if it not related to Steam, if using same login credentials, hijackers will try to use those credentials to see what services you use with those credentials. https://haveibeenpwned.com/

https://youtu.be/9TRR6lHviQc

The type of story scammers say to you.

- "Hey vote for my team", and they link you a phishing site link, and try get you to login.

- "Hey I can't add you, please add me", and they try to start their scam with you.

- If you're friend with someone that got their account hijacked, you get scam message like, "I report you", "you been banned", and whatever to try scare you, and they tell you to trade your items to them, or if you have a login to phishing site may have a API key on account that redirect trades, they ask you to give them money, or etc...

- If you already got your account compromise by them, they change your display name to banned, or whatever, your display picture as well, they may delete your friends, and try to spend your wallet funds if you have any, also trade all your items, but if they see if you have mobile authenticator attached, they play their scam to get you to confirm the trade to get your items off your account to their account quicker if they're able to trick you into confirming the trade.


I show you few examples.
https://steamcommunity.com/sharedfiles/filedetails/?id=2329645315

https://youtu.be/JuWHCBeZrqI
https://www.youtube.com/watch?v=kook1DlxDAw
https://www.youtube.com/watch?v=0DDnV-MHSaY
https://www.youtube.com/watch?v=WfTXxLraokE

https://steamcommunity.com/discussions/forum/1/4956744526904317093/#c4956744526904653890