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This might be an issue support will have to look at if the game is existing in some kinda "in-between" state. Even saying that, it doesn't seem likely.
Also, what does it say when you are trying to redeem the code?
I don't believe Steam made the horrible mistake to not make the redemption an atomic transaction. So, if the system tells you that the code has been used before, I'm inclined to ask where you bought the key. If it's one of the wordfiltered sites, it's actually much more likely that they simply gave you a used code...
You can't buy keys on Steam.
Yeah, you need to ask them about that key and why Steam's having problems with it.
You have a vac ban on your account and some games may not be available to you due to being blocked by the ban.
VAC banned accounts can still play single-player games, local LAN games, and multiplayer on non VAC-secured game servers. To find non VAC-secured servers, from the Steam main menu click on View, select Servers, then select Not secure in the Anti-cheat dropdown.
Cheating in one of the following Source games or a Source mod will result in a VAC ban for all games in the list below:
◾Counter-Strike: Source
◾Half-Life 2: Deathmatch
◾Day of Defeat: Source
◾Team Fortress 2
Similarly, cheating in one of the following Gold Source games will result in a VAC ban for all games in the list below:
◾Counter-Strike
◾Condition Zero
◾Ricochet
◾Day of Defeat
◾Team Fortress Classic
◾Half-Life: Deathmatch
◾Deathmatch Classic
Are you sure this is not a code for Origin? Go check where you got the key from, and see what store does it say it is for.
did you ask cd key what is wrong..
i just looked up the game on cdkey it does say origin on my side of town..