Why do screenshots of email with Receipts don't count as proof of ownership?

[Cifher]

My account was hijacked, its email changed and password reset. I was able to recover it by steam ticket support but I was told screenshots of email with purchase receipt don't count as proof of ownership even when I have credit card payment information along with it. They checked the account details and was able to verify that it had been compromised. For any future issue I am curios if I have always purchased games by credit card why does not receipts along with card details don't count as proof and what we may do in this situation?

[Cathulhu]

Because if one account is compromised, why not a second one as well because the owner was stupid enough to use the same password on it with no 2FA.

Provide the proof of ownership Valve is asking for from a source that cannot be easily be compromised.

Or even better, protect your account properly so it can't be hijacked in the first place.
Don't enter your login credentials on obvious fake websites.
Don't listen to alleged admins on Discord or Steamchat.
Don't recycle passwords.
Use 2FA wherever available.

[Cifher]

In my scenario, I did have 2FA but I did click on a link to accept a trade and when I opened the link on my cellphone, it removed steam authenticator from my account which was on the same device, Next minute I get email that my account credentials have been changed.

As you suggested if the main email is compromised then, Steam Wallet Codes which are accepted as proof, might get compromised too as someone might have received them on their email from websites like G2A.

Your point is valid but receipts don't show credit card information, at least I didn't find any. They only show transaction number and card type, not the last digits. And if credit card, used to make purchase is being accepted which might also have been compromised, then it should validate the receipts too as there is a link between them and steam of course have transaction history.

[Cathulhu]

It required more than clicking/tapping a link. You entered your login credentials and SteamGuard code as well.
Don't lie to us or yourself by omitting that.

And yeah, if you by from shady businesses like that censored website, then you get burned.
Because Steam Support will require a photo of that Steam wallet gift card where the ticket number was added by hand on the card itself.
How to do that with a scan? You can't!

Again, if your email account is compromised, anyone can use any info out of your email account. Which why it isn't any hard evidence.
Doesn't matter if it's transaction ids or credit card numbers.

[Cifher]

I was already signed in. I didn't sign in again but I did enter steam guard. I know I got scammed. Lying would be if the topic was why or how I got scammed. Its clearly not. Its straightforward about "proof of ownership". Don't get ahead of yourself.

Basically then any person who did not buy gift cards and bought using credit cards will have no proof except their first email, phone number and card last digits which again might be equally compromised.

[Brimzel]

Originally posted by Cifher:

Basically then any person who did not buy gift cards and bought using credit cards will have no proof except their first email, phone number and card last digits which again might be equally compromised.

Support themselves will tell people what they want as proof. If they say they can't verify the account ownership, then that's that.

These are what they usually accept as proof:

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

[Cifher]

Yes I read those. Credit card digits were my only option. I guess depends on each persons scenario.

[Cifher]

Thanks for help thought. I appreciate it