Anything i can do about hacked items

[{BLANK} Zombiekill55]

So i got hacked and steam has no contact methods and i'm pissed off, upset and i literally want to die at this point. Some ♥♥♥♥♥♥ has been sat on my account for almost a year, got into my account when my phone broke and i replaced it, i turned my authenticator off and a bunch of my accounts got breached. I lost £70 worth of limited time items around the time of my ♥♥♥♥♥♥♥ birthday because people ♥♥♥♥♥♥♥ hate me, i'm guessing there's no way to get it back and i'd honestly rather someone hire a killer to get me instead of having ♥♥♥♥♥ like that ruin what i'm trying to make an enjoyable life.

[J4MESOX4D]

https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

It is your responsibility to secure your Steam account.

[Cathulhu]

Your account wasn't hacked, you compromised it.

[13119205187913161]

afraid not. account security is our responsibily

Originally posted by kalcuey-freehk:

Originally posted by Astaroth:

Follow these steps to secure your account

1. Scan your computer for malware. You can use Malwarebytes[www.malwarebytes.com]
2. Deauthorize all other devices from here
3. Change your password on a secure device from here
4. If you have the Mobile Authenticator enabled, generate new back up codes from here
5. Revoke the API key from here

do what this says

you also need to understand that nobody hacked steeam/valve. your account is compromised.

this happens when people get phished and think they are logging into steam when they are not, people give their info to a site thinking they are going to get something for free or there is a virus on a person's computer

until you figure out which, it will continue to happen

[{BLANK} Zombiekill55]

Originally posted by kalcuey-freehk:

afraid not. account security is our responsibily

Originally posted by kalcuey-freehk:

do what this says

you also need to understand that nobody hacked steeam/valve. your account is compromised.

this happens when people get phished and think they are logging into steam when they are not, people give their info to a site thinking they are going to get something for free or there is a virus on a person's computer

until you figure out which, it will continue to happen

I've already done my security, i'm a security freak, this happened during a 24hr period where i had to disable my authenticator, i change my passwords frequently using upper/lower/numerical/symbol a lot, and i get daily attempts at a lot of my accounts even doing this.
Edit: I do wish i knew about backup codes before my phone just completely packed in and stopped working

[nullable]

Originally posted by {BLANK} Zombiekill55:

I've already done my security, i'm a security freak,

Originally posted by {BLANK} Zombiekill55:

this happened during a 24hr period where i had to disable my authenticator

Are you familiar with the old robot saying: DoEs NoT cOmPuTe

There's really no reason to disable your authenticator. Whatever your reason was, was probably ill informed. And clearly ill advised.

Originally posted by {BLANK} Zombiekill55:

, i change my passwords frequently using upper/lower/numerical/symbol a lot, and i get daily attempts at a lot of my accounts even doing this.
Edit: I do wish i knew about backup codes before my phone just completely packed in and stopped working

Nothing like a security freak who doesn't really understand the basic security features of the system he's using.

[13119205187913161]

Originally posted by {BLANK} Zombiekill55:

Originally posted by kalcuey-freehk:

afraid not. account security is our responsibily



you also need to understand that nobody hacked steeam/valve. your account is compromised.

this happens when people get phished and think they are logging into steam when they are not, people give their info to a site thinking they are going to get something for free or there is a virus on a person's computer

until you figure out which, it will continue to happen

I've already done my security, i'm a security freak, this happened during a 24hr period where i had to disable my authenticator, i change my passwords frequently using upper/lower/numerical/symbol a lot, and i get daily attempts at a lot of my accounts even doing this.
Edit: I do wish i knew about backup codes before my phone just completely packed in and stopped working

gotcha. sorry about your lost stuff. they used to return items but it was exploited to the point that they stopped

[{BLANK} Zombiekill55]

Originally posted by kalcuey-freehk:

Originally posted by {BLANK} Zombiekill55:

I've already done my security, i'm a security freak, this happened during a 24hr period where i had to disable my authenticator, i change my passwords frequently using upper/lower/numerical/symbol a lot, and i get daily attempts at a lot of my accounts even doing this.
Edit: I do wish i knew about backup codes before my phone just completely packed in and stopped working

gotcha. sorry about your lost stuff. they used to return items but it was exploited to the point that they stopped

Thank you, at least some people on here are nice enough to provide what support they can and be considerate, unlike the other ♥♥♥♥♥♥♥

[Brian9824]

Assuming you got the email stating that your login information was changed when the person accessed your account right?

[VaLiuM]

Originally posted by {BLANK} Zombiekill55:

Thank you, at least some people on here are nice enough to provide what support they can and be considerate, unlike the other ♥♥♥♥♥♥♥

Well, you posted in a public forum, just because you don't like the answers, doesn't make them less valid.

[J4MESOX4D]

Originally posted by {BLANK} Zombiekill55:

Originally posted by kalcuey-freehk:

afraid not. account security is our responsibily



you also need to understand that nobody hacked steeam/valve. your account is compromised.

this happens when people get phished and think they are logging into steam when they are not, people give their info to a site thinking they are going to get something for free or there is a virus on a person's computer

until you figure out which, it will continue to happen

I've already done my security, i'm a security freak, this happened during a 24hr period where i had to disable my authenticator, i change my passwords frequently using upper/lower/numerical/symbol a lot, and i get daily attempts at a lot of my accounts even doing this.
Edit: I do wish i knew about backup codes before my phone just completely packed in and stopped working

So despite being a 'security freak', you disabled the authenticator, didn't bother to record your backup codes and further allowed malware to capture your credentials?

That's like an alcoholic saying they are extremely conscious about drinking.

[nullable]

Originally posted by {BLANK} Zombiekill55:

Thank you, at least some people on here are nice enough to provide what support they can and be considerate, unlike the other ♥♥♥♥♥♥♥

Well, I understand why you may not like my post (if my guess is right). It is difficult not to comment when someone is making contrary statements about how seriously they manage security but it becomes clear they don't really understand what they're managing.

I mean your claim of being a security freak and highlighting all the things you do, is something people do when they don't like being told they were practicing poor security or have a poor understanding, even though they were just victimized for likely those reasons. I understand wanting to preserve your ego/dignity. But sometimes you need to take a hard look at reality.

And it sounds like your problem is you're doing a lot of things, and that makes you feel like that equates to a lot of security. I don't think that reasoning holds up. Changing your password a bunch doesn't necessarily mean more security. Good habits and strong practices would really negate the need to change your password very often, for example.

Ultimately you should try to take stock of what you're doing and why seeing as how that has failed you. And invest a little bit into some better practices that will protect you actually. It's very possible to be safe and secure, but it doesn't often occur accidentally.

[Supafly]

No one hacked your accounts. You gave others access in one way or another. Then you sat there for a year and did nothing rather than use any of the guides to regain control and secure your accounts.

No ones fault but your own. Nothing you can do to regain lost items. In future protect your login details better and and don't drag your feet if an account gets compromised.

[{BLANK} Zombiekill55]

Originally posted by Monkey:

No one hacked your accounts. You gave others access in one way or another. Then you sat there for a year and did nothing rather than use any of the guides to regain control and secure your accounts.

No ones fault but your own. Nothing you can do to regain lost items. In future protect your login details better and and don't drag your feet if an account gets compromised.

The issue wasn't dragging my feet, I had no idea this person had sat in my account for that time, I got complacent and hadn't checked who was in what account after replacing a broken phone, yes its my fault, I'm fully aware of that, it just feels a bit cheated that valve don't have any support for issues like this, the damage could have been much worse, yes, but it's still a significant toll on mental health when its stacked on top of a lot of stressful situations

[Supafly]

Originally posted by {BLANK} Zombiekill55:

Originally posted by Monkey:

No one hacked your accounts. You gave others access in one way or another. Then you sat there for a year and did nothing rather than use any of the guides to regain control and secure your accounts.

No ones fault but your own. Nothing you can do to regain lost items. In future protect your login details better and and don't drag your feet if an account gets compromised.

The issue wasn't dragging my feet, I had no idea this person had sat in my account for that time, I got complacent and hadn't checked who was in what account after replacing a broken phone, yes its my fault, I'm fully aware of that, it just feels a bit cheated that valve don't have any support for issues like this, the damage could have been much worse, yes, but it's still a significant toll on mental health when its stacked on top of a lot of stressful situations

You are responsible for the security of your account. How the hell is Valve supposed to know it was not using it all this time? Anything you suggest could be faked one way or another.

I usually use this when some suggest Valve put in security to block access to their accounts via different IP addresses or systems. If dodgy phishing sites could use scripts to pull a users IP, Hardware IDs and anything else. They could then use various methods to simulate a users system so that it appears the same system the user uses. Steam wouldn't be able to tell the difference.

In your case you could use various ways to make it look like you are connecting via a different system. Now you're using old system or even a new system. How is Valve supposed to identify which IP, Hardware ID or anything else was truly you?

Bottomline is there is no way Valve can know if a connection of an account is truly the owner of that account other than it getting logged in.

[shiel]

Isn't there a hold when you disable authenticator or has something changed? I recently swapped authenticator over to a new phone and it said it would hold trades for a couple days and that's without ever disabling it.

This isn't adding up.