Steam is deleting all my files

[Tiretracker]

When I uninstalled counter strike condition zero it uninstalled my entire Half Life folder including retail half life, its expansions all of my mods. All 16GB of them. It just deleted the root Half Life folder!
This is not okay, I lost my entire Half Life library and tons of user files.

This is not the first time this has happened, I lost Half Life 2 the same way one time, including a Mod I was building and lost all development.

There seems to be a critical problem with Steam's file handing when a game shares a root folder with another.

I have tried to contact steam support about this but their page there keeps giving me an unknown error.

[Zekiran]

Since it's a source game, that is all rather logical, since all of the assets are in the same folder locations.

Which page are you getting an unknown error with? The specific csgo support page or ?

I feel you, though, it's not cool to lose all that. Have you been able to just go into your recycle bin and undelete it?

[Tiretracker]

Originally posted by Zekiran:

Since it's a source game, that is all rather logical, since all of the assets are in the same folder locations.

Which page are you getting an unknown error with? The specific csgo support page or ?

I feel you, though, it's not cool to lose all that. Have you been able to just go into your recycle bin and undelete it?

Not CS:GO the Half Life original mod variant. And the support page where I try to get help via the "Other problem"
The games you uninstall don't go to the recycle bin.
The problem seems to consist with the file structure:

Half Life/valve contains Half Life 1
Half Life/counterstrike contains Counter Strike
Half Life/whatever is where Half Life 1 mods go
ect

Instead of deleting HalfLife/counterstrike it just simply deleted Half Life/

[Zekiran]

Oh i misread the name of the game, sorry.

That... is pretty odd, yeah. HL's goldsrc mods shouldn't do that, either way.

[Dranak]

Still game devs issue , if they have a uninstall app hat delete wrong things.

from CS:go
DEVELOPER:
Valve, Hidden Path Entertainment
PUBLISHER:
Valve

note the diffrence in steam client valve, and complain and contact game devs valve.

[Zekiran]

... Ice, you know that's freakin Steam, right? Valve? They are literally the publishers of counterstrike.

[Dranak]

Originally posted by Zekiran:

... Ice, you know that's freakin Steam, right? Valve? They are literally the publishers of counterstrike.

yeah but its game department not client. complain here is useless. use support at each game , write here wont mena game devs read it.

[Dranak]

Let me put it this way if you cant complain or contact support through the proper channels,
then all will dump all here. and i bet with so many Titles this will go bad, then no one have a idea what shooter it is they talk about.

click game and select support in home library, all other things will fall for deaf ears, and user reply only.

[Tiretracker]

I'd send a support ticket but it never sends because it says "If you are trying to attach large attachments please shrink them" with which I'm not trying to send anything but text.

Theres a mandatory "Information gather" you have to check to post a support ticket.
Its probably gathering crash logs and steam logs from every game I ever played and trying to send those which are more than likely irrelevant to my issue.

I've sent an email to support and even to Gabe Newell but either one has a lightning strike chance of getting read.

[Tiretracker]

Well just got a message saying my email to steam support didn't go through, guess thats fully automated.
Can't contact steam support through steam due to an automated error, can't contact steam support via email because that address is automated.

Guess I'm stuck, unless lightning strikes and Gabe Newell finds my letter.