Some games will not run - unless computer is offline (Windows)

[michael.cottle]

The game will not start, sometimes you get a flash of the screen, sometimes not. Error reported in Eventlog:

Judgement Apocalypse Simulator
Motorsport Manager

Both affected. Other players report this is not an issue with the same game bought through GOG

[Crashed]

Check the validity of the game files, in case the Steam API DLL is corrupted or tampered with. Steamworks games use a special steam_api.dll or steam_api64.dll file to communicate with the Steam client, and if that fails this can cause game errors.

[Iceira]

Do use clear download cache fisrt so yuo get latest version from server , and dont use local cache.

[michael.cottle]

Thanks for the suggestions. I'll try them when I get home.

This is, however a 4 day old laptop, with brand new downloads in each case. I've checked the integrity of Judgement, and also checked the integrity of Windows 10 itself.

I believe both these games are based on the same engine "Unity" (because of the name and location of log files and the plethora of Unity.xxx.dll s) so I think what I'm seeing is an issue between Unity and the latest version of the Steam API, exacerbated by the new hardware (11th Gen i5 and Iris Xe onboard graphics)

EDIT: I've tried running judgment using an wired network connection and WiFi connection - same error in both cases.

EDIT: My old AMD laptop (A4 with onboard Radeon R3 - so VERY old) still runs Judgement so it's definitely related to hardware. Windows error log from a failed start of Judgement in the new computer follows:-

Faulting application name: judgment.exe, version: 5.3.7.18311, time stamp: 0x5811420e
Faulting module name: judgment.exe, version: 5.3.7.18311, time stamp: 0x5811420e
Exception code: 0xc0000005
Fault offset: 0x00000000008f6ea3
Faulting process ID: 0x2f98
Faulting application start time: 0x01d75733a36db5b5
Faulting application path: D:\Steam\steamapps\common\Judgment\judgment.exe
Faulting module path: D:\Steam\steamapps\common\Judgment\judgment.exe
Report ID: 98639fde-8c41-480e-a852-aa0385777e10
Faulting package full name:
Faulting package-relative application ID:

[Iceira]

wait a sec 4 day old laptop , that dont mean jack and crap here , check all driver is updated at Brand support first,

and we dont give a crap in what people think what they have , tell system spec , so we know whats going on.

i have also seen new pc before with outdate BIOS and fixed by Brand support , so you wont solve this just becasue its new , unless you already did all that. ( let me put it this way i will be surprise if you will brake that recodrd i can still count to under 5 person on my fingers in 40 years that actual had all update. ( have you bought any extra to laptop , even that is seen before to change stability, RAM or whatever. )

im sure other helper here can say same new things dont change a thing.

and you also notice old laptop has no issue so you might have discover it already. whatever that bug is driver or bios or more added hardware. ?

[el rey del mambo]

mmm interesante

[michael.cottle]

Цитата допису |<- Iceira ->|:

wait a sec 4 day old laptop , that dont mean jack and crap here , check all driver is updated at Brand support first,

and we dont give a crap in what people think what they have , tell system spec , so we know whats going on.

i have also seen new pc before with outdate BIOS and fixed by Brand support , so you wont solve this just becasue its new , unless you already did all that. ( let me put it this way i will be surprise if you will brake that recodrd i can still count to under 5 person on my fingers in 40 years that actual had all update. ( have you bought any extra to laptop , even that is seen before to change stability, RAM or whatever. )

im sure other helper here can say same new things dont change a thing.

and you also notice old laptop has no issue so you might have discover it already. whatever that bug is driver or bios or more added hardware. ?

Well, that escalated quickly. Thank you for your complete lack of constructive help. If you spent less time on expletives and more time on basic spelling, punctuation, and grammar I'm sure you wouldn't come over as a total jerk in online interactions...

You weren't to know this, but I do have some history with computers. I was a professional programmer from 1986- 2010. Since then, development management, business analysis, project management and enterprise architecture.

My first PC was a brand new IBM PS-2 386sx with a mighty 4MB of RAM.

I have assembled PCs from components and I know how to interpret hardware specifications.

As to this laptop:

Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz (released Q3 2020 if you're playing at home - by the time that's put in a laptop and hits the shelf we're talking pretty near brand new, the actual model number first appeared online a couple of months ago)
8GB RAM

Windows 10 (obviously) I checked for updates immediately & installed everything.

Since then I ran:

DISM /Online /Cleanup-Image /Restorehealth

Followed by

SFC /scannow

to make sure the system was OK.

FYI apparently there is a known issue with the Unity Engine, Steam, and the Intel Iris XE graphics system. Unity aren't going to be backporting any fix so older unity games will currently, only work if you disconnect from the internet first (and stay off the internet during play).

Valve and Intel MIGHT be able to do something to fix this and I hope they do.