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There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance.
Every time I try to complete a transaction I get this error.

There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance.

Is it just broken right now?
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Showing 1-15 of 19 comments
Hodman May 27, 2021 @ 2:54pm 
Have you contacted support? If yes just wait for their reply.
SinisterBrain May 27, 2021 @ 4:33pm 
I'm having the same issue. The help sections no longer have an option to select "Having an issue with purchasing on Steam". You can really only choose games you've bought already.
And it's other practically impossible to bypass it to get a message to Steam support. I might be blind but I've spent about 40 minutes trying to get the a game on sale and searching through the "support" pages to get a message to Support with do dice.
It's incredibly frustrating.

"There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance."
Uh huh, HOW Steam? How? lol
Last edited by SinisterBrain; May 27, 2021 @ 4:34pm
alvin May 27, 2021 @ 5:32pm 
Make sure you read: https://support.steampowered.com/kb_article.php?ref=3382-QYOD-8584 | if this doesn't help, you need to contact steam support.
luc420 May 28, 2021 @ 8:30am 
same problem..
Kartana Sep 7, 2021 @ 12:46am 
Did you fix this issue?
Angela Sep 7, 2021 @ 2:04am 
I have same issue with my purchases. Steam support claims there are no issues with my account. It only happens on steam, buying using PayPal goes through in a flash on every single other website.

It always magically clears itself up after some amount of time.

So my guess is it's a steam database issue and they have untrained people on "support" who have zero clues on what problem is.
BorsalinoF94 Sep 26, 2021 @ 4:33am 
same issue here , how stupid steam is to keep this issue for months now?????
Iceira Sep 26, 2021 @ 4:52am 
Check own credit card company and mobil nr is know there and now with ID person checker company i have nem ID, not sure what you call that in rest of the world.

EU and US has extra layer with ID check sms code or ID Check, if that fail you wont get confimation or deny whats wrong, every post i mentions this, seem to stop and complain from user , cant say it that , but funny no one ever reply back thanks for check up info on it.

one or two weeks later i got info from nem id that mobil nr is , all that was handle from credit card before, my card was renewed and that was my latest problem.

point is if you cant buy , check own bank ( credit card and now in top of this security app company follow the new ID checker confimation procedur )
Last edited by Iceira; Sep 26, 2021 @ 4:53am
Angela Sep 26, 2021 @ 10:16am 
Originally posted by |<- Iceira ->|:
Check own credit card company and mobil nr is know there...

point is if you cant buy , check own bank ( credit card and now in top of this security app company follow the new ID checker confimation procedur )
Yeah but when steam finds out there are zero issues with your chosen payment method they go all "hurr durr we don't know then derp" and close the ticket.

They are useless with this error.
Sanguinarium Sep 27, 2021 @ 2:28am 
Having the same issue, but only when I try sending steam gift cards to my friends. Made a ticket and Steam Support said they couldn't do anything for me and closed it.
Iceira Sep 27, 2021 @ 3:19am 
I will not help with gift card, that so special in who and where it will work with.

I can only give info on my last check out and failed sms code loop at steam shop , its like dont tell dont give info other then transactions was failed.

and 14 days later sms that id Check compnay have notice my phone nr. ( facepalm )
and thats my point recheck with own companys that handle our data.

and yes steam buy work for me again. ( im sure other will not accept such and lost deal , but i dont care its just games. ) card work at grocery store, even then steam told me card was locked or blocked. it was not. that why i tell you this. )
Last edited by Iceira; Sep 27, 2021 @ 3:24am
WarBucks Sep 27, 2021 @ 4:51am 
Make sure your computer timezone and clock are set correctly.

The auto timezone function of windows 10 needs location data which many people disable so it doesnt work. So yu want to manually set your timezone
Last edited by WarBucks; Sep 27, 2021 @ 4:51am
Angela Sep 27, 2021 @ 5:33am 
Originally posted by WarBucks:
Make sure your computer timezone and clock are set correctly.

The auto timezone function of windows 10 needs location data which many people disable so it doesnt work. So yu want to manually set your timezone
Yep for me that was not the issue.

Neither was payment method. Checked that and reported back to Steam. They were like (as above) "hurr durr we dunno then" and closed the ticket.

Issue appears to be Steam itself.
Last edited by Angela; Sep 27, 2021 @ 5:33am
Iceira Sep 27, 2021 @ 6:04am 
Are you buying from a webpage browser or steam client , i always did through client, just a idea if this might help or matter at all.

also seen as client issue or maybe browser work. ( i dont work for steam they are support not me, try see it as test it. )
Angela Sep 27, 2021 @ 6:17am 
Originally posted by |<- Iceira ->|:
Are you buying from a webpage browser or steam client , i always did through client, just a idea if this might help or matter at all.

also seen as client issue or maybe browser work. ( i dont work for steam they are support not me, try see it as test it. )
I use my browser. But after the bug starts I've also then tried using the Steam client, tried deleting cookies, deleting browser cache, using different browsers, clearing shopping cart, exiting client and restarting - the works.

Only thing that fixes it is the passage of time, then it magically clears up all by itself after like 30 mins or something of walking away.

The fail that gives error message happens instantly, Steam tried claiming it was a timeout but timeouts would take time to time out you would expect, not happen instantly.
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Date Posted: May 27, 2021 @ 2:53pm
Posts: 19