Is the refund team dead? :: Help and Tips

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HummelAlt 12/out./2021 às 10:00

Is the refund team dead?

Usually it takes like 2-3 hours max for a refund to process, this time its 3 days without a reply...

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Exibindo comentários 1–13 de 13

my new friend 12/out./2021 às 10:03

Depends if you made any changes to your account recently.

HummelAlt 12/out./2021 às 10:05

Not sure what you are talking about. All I did was request a refund for games with 90 minutes and 15 minutes playtime that were purchased a week ago.

Crazy Tiger 12/out./2021 às 10:20

If you made any changes to your account, like changing a password, it will delay the refund request by 3 days.

HummelAlt 12/out./2021 às 10:32

I did not tho.

Bee🐝 12/out./2021 às 10:47

This is important. OP, what is the current status of your ticket? Can you check that it’s still open.

Dr.Shadowds 🐉 12/out./2021 às 10:48

Escrito originalmente por Bee:
This is important. OP, what is the current status of your ticket? Can you check that it’s still open.

^This.

Visit your ticket.
https://help.steampowered.com/en/wizard/HelpRequests

MadBone12 12/out./2021 às 10:54

If your ticket is still open, then it has not been reviewed and decided on yet. It can take a few days, sometimes just a few hours.

HummelAlt 12/out./2021 às 11:19

Yeah they are still open. There is nothing to decide it is a refund that will happen. I am not sure why for the first time in so many years it takes longer than a few hours. I did not change any account info.

Última edição por HummelAlt; 12/out./2021 às 11:19

Matt 12/out./2021 às 11:19

It's possible that your previous requests were automatically reviewed, while this request got kicked to a person for a manual review. In any case, it can take up to 7 days. How long a review took in the past does not necessarily indicate the times in the future.

Washell 12/out./2021 às 11:21

Escrito originalmente por thiz:
Usually

You may want to check your most recent refund approved email for a warning about abusing refunds. It might explain the delay on this one. Valve doesn't want refunds to be an usual thing.

#10

HummelAlt 12/out./2021 às 11:32

I did not recieve any warning. Stop making things up to look cool.
I rarely even buy anything directly thru steam, calm down.

Última edição por HummelAlt; 12/out./2021 às 11:32

#11

Zekiran 12/out./2021 às 11:58

They're not trying to threaten you or goad you, dude. What they mean is maybe you didn't notice a warning, not that you GOT a warning. We can't know.

But just because prior refunds went through quickly will never mean that all of them will.

#12