Rafapim Mar 29, 2021 @ 3:01pm
Your Steam account: Access from new computer
I get this email about 10x a day. I have 2fa but it's getting really annoying.

I changed my password a million times, double checked that my pc has no virus, created a very long and complicated password with numbers and symbols, set my account to private etc.

And even if my pc has a very hidden keylogger I also try changing my password through my iPhone and other computers, and without logging again in my home computer I get another email that someone with my password tried to log in to my steam.

Maybe this is that some major security flaw with steam? maybe a linked service that gets my password when I change, or someone in family sharing has a virus in their pc that's getting my new password? (when I change my password my brother that's on family sharing doesn't have to retype my password to play my games so maybe? idk)

Please help. Anyone with the same problem got it fixed?

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Originally posted by Joke:
It could be that you have a different account that you forgot about, with the same hotmail adress registered, and that someone is trying to recover it. (they might think it's theirs, or just trying to steal it)

1. Use a web browser to access https://store.steampowered.com/
2. Go to login (log out first if you're logged in already).
3. Pretend that you forgot your password and then choose "I forgot my Steam Account name or password"
4. Enter your hotmail adress and click "search".

See if it finds an account. If it does, try logging in.
(Recover the account if you can't figure out the password)
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Showing 1-15 of 32 comments
The Mastermind Mar 29, 2021 @ 3:22pm 
Better check PCs for viruses, search if the PCs arent acting weird, if it dont have installed something, what sites you were at, and check Task Manager if there isnt running something wierd... if that not it maybe its your brother pranking you :D
Compare the name in the emails with your login name.
Different?
Dr.Shadowds 🐉 Mar 29, 2021 @ 3:43pm 
Scan system with malwarebytes, but enable rootkit scan via settings, then scan, this will take a long time as does deep scans on each file, which why takes longer.

Check the email, does it show coming from "noreply@steampowered.com" as well does it say your account login name? It will say Dear, "Your login name" if you do no see it, then it's a phishing email from a scammer.

Some services have problems where allow sender to put anything they want as a sender, to giving you fake email that look legit, but isn't.

Do you have more than one account using same email, just so you know, you can make more than one account using same email.
Last edited by Dr.Shadowds 🐉; Mar 29, 2021 @ 3:45pm
Rafapim Mar 29, 2021 @ 4:26pm 
Originally posted by JOE BIDEN:
Better check PCs for viruses, search if the PCs arent acting weird, if it dont have installed something, what sites you were at, and check Task Manager if there isnt running something wierd... if that not it maybe its your brother pranking you :D
It's not my pc, I changed the password on my phone and without logging in my pc again, I get these email
Rafapim Mar 29, 2021 @ 4:26pm 
Originally posted by Muppet among Puppets:
Compare the name in the emails with your login name.
Different?
It's the same, and it's from noreply@steampowered.com
Rafapim Mar 29, 2021 @ 4:29pm 
Originally posted by Dr.Shadowds 🐉:
Scan system with malwarebytes, but enable rootkit scan via settings, then scan, this will take a long time as does deep scans on each file, which why takes longer.

Check the email, does it show coming from "noreply@steampowered.com" as well does it say your account login name? It will say Dear, "Your login name" if you do no see it, then it's a phishing email from a scammer.

Some services have problems where allow sender to put anything they want as a sender, to giving you fake email that look legit, but isn't.

Do you have more than one account using same email, just so you know, you can make more than one account using same email.
I checked that, it is my username and it is noreply@steampowered.com. I didn't create any other account and I can click to see the hacker's location and it's always from weird countries every email (I'm guessing is VPN)
Dr.Shadowds 🐉 Mar 29, 2021 @ 4:29pm 
Just a test, make a new email with a different email provider, if using outlook, use Gmail, if using Gmail, use outlook, or etc basically use another service.

Then change your email to that new email you made, and see what happen.


Also to point out, if you're using private network like VPN, Proxy, or private custom dns service, they might be your leakers.
Last edited by Dr.Shadowds 🐉; Mar 29, 2021 @ 4:31pm
迪丁赛德 Mar 29, 2021 @ 4:46pm 
ОК
Rafapim Mar 29, 2021 @ 5:02pm 
Originally posted by Dr.Shadowds 🐉:
Just a test, make a new email with a different email provider, if using outlook, use Gmail, if using Gmail, use outlook, or etc basically use another service.

Then change your email to that new email you made, and see what happen.


Also to point out, if you're using private network like VPN, Proxy, or private custom dns service, they might be your leakers.
I'll try this and wait a few days to see if I get another email. I don't use any VPN or proxy, the only possible leaker would be my internet provider, but it's only my steam that someone try to hack over and over, no other accounts, not even my email.
Dr.Shadowds 🐉 Mar 29, 2021 @ 5:28pm 
Let us know, if You're getting spam on your new email, if not then I'm making note of this.

Which provider is this getting spammed anyway? Yahoo? Outlook? Private ISP email?
Rafapim Mar 29, 2021 @ 5:57pm 
Originally posted by Dr.Shadowds 🐉:
Let us know, if You're getting spam on your new email, if not then I'm making note of this.

Which provider is this getting spammed anyway? Yahoo? Outlook? Private ISP email?
It's my hotmail, which is now outlook
Dr.Shadowds 🐉 Mar 29, 2021 @ 8:41pm 
Originally posted by Rafapim:
Originally posted by Dr.Shadowds 🐉:
Let us know, if You're getting spam on your new email, if not then I'm making note of this.

Which provider is this getting spammed anyway? Yahoo? Outlook? Private ISP email?
It's my hotmail, which is now outlook
Yea i'm familiar with them, I sign up to them before it was hotmail during the good old internet dial up days. But yea Microsoft had a exploit problem where scammers can email you spoof as any sender they wanted. Gmail had this problem years ago as well but they got it fixed, but not sure if Microsoft ever got this fixed at all, but if it's happening again, then might need to be reported to support.

Do keep my posted if you're getting spammed with your new email service you're with.
Last edited by Dr.Shadowds 🐉; Mar 29, 2021 @ 8:43pm
Rafapim Mar 29, 2021 @ 10:02pm 
Originally posted by Dr.Shadowds 🐉:
Originally posted by Rafapim:
It's my hotmail, which is now outlook
Yea i'm familiar with them, I sign up to them before it was hotmail during the good old internet dial up days. But yea Microsoft had a exploit problem where scammers can email you spoof as any sender they wanted. Gmail had this problem years ago as well but they got it fixed, but not sure if Microsoft ever got this fixed at all, but if it's happening again, then might need to be reported to support.

Do keep my posted if you're getting spammed with your new email service you're with.
Ok now it's becoming weird, I created a Gmail and changed my steam email to it. But I'm still getting those emails of someone trying to enter my account on my hotmail/outlook, not my gmail that is now assigned to my steam.
Originally posted by Rafapim:
Originally posted by Muppet among Puppets:
Compare the name in the emails with your login name.
Different?
It's the same, and it's from noreply@steampowered.com
Dr.Shadowds 🐉 Mar 29, 2021 @ 11:12pm 
Originally posted by Rafapim:
Originally posted by Dr.Shadowds 🐉:
Yea i'm familiar with them, I sign up to them before it was hotmail during the good old internet dial up days. But yea Microsoft had a exploit problem where scammers can email you spoof as any sender they wanted. Gmail had this problem years ago as well but they got it fixed, but not sure if Microsoft ever got this fixed at all, but if it's happening again, then might need to be reported to support.

Do keep my posted if you're getting spammed with your new email service you're with.
Ok now it's becoming weird, I created a Gmail and changed my steam email to it. But I'm still getting those emails of someone trying to enter my account on my hotmail/outlook, not my gmail that is now assigned to my steam.
Then as I assume those are most likely fake emails.

If you want check something, open one of those email you're getting on your hotmail, but don't click anything in it, hover your mouse over the link, and you see a highlight to the bottome left of your bowser URL address, and read it.
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Date Posted: Mar 29, 2021 @ 3:01pm
Posts: 32