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Contact Steam Support about this and see what they have to say.
What I can think of to suggest you try if you haven't is to check to insure you're checking the correct email account by going in to your Steam account details and seeing what email it's sending to.
https://store.steampowered.com/account/
Maybe it's not verified or something?
Another thing to check is any filters you may have on the email account. Login to it at outlook(dot)com and check to see what any filters you might have are doing.