SWTOR Subscription not recognised

[roo59]

As there doesnt seem to a simple way to contact Steam customer support, I just keep being lead in circles, Im pleading for help here from steam staff.
I purchased a SWTOR Subscription (DLC) on the 14th of March but when i log into the game Im still listed as a preferred user.
I have contacted EA customer support but they tell me they have no subscription on my account and i need to contact steam.
I need this issue resolved and if you are unable to do so then i request you refund my purchase.
I have purchased many games through steam for many years and am very disappointed at the lack of help available.

[cSg|mc-Hotsauce]

Your last successful game purchase on this account seems to have been on Jul 29, 2020 @ 1:06am.

Are you sure you are in the correct account?

Status of all transactions?

https://help.steampowered.com/en/wizard/HelpWithPurchase

[roo59]

this is the description appearing on my credit card

STEAMGAMES.COM 4259522985 Hamburg INCL OVERSEAS TXN FEE 1.68 AUD

also if i go to the store it says its already in my library

[roo59]

LAST SIX MONTHS OF PURCHASES
A$ 55.95 Visa ending with 50Mar 13
STAR WARS: The Old Republic - 90 Day Subscription
A$ 0.00 Visa ending with 50Mar 13
STAR WARS™: The Old Republic™
90 Day Subscription
A$ 16.95 Visa ending with 50Jan 24
American Truck Simulator - Colorado
Failed A$ 64.95 Visa ending with 50Oct 12
Transport Fever 2
View complete purchasing history

[roo59]

also did a test post from the game to see theusername
and its the one i always log in with
https://steamcommunity.com/app/1286830/discussions/0/3082124889515749972/

[♥♥tutor♥♥tαrα♥♥]

Originally posted by roo59:

As there doesnt seem to a simple way to contact Steam customer support, I just keep being lead in circles, Im pleading for help here from steam staff.

Did you select the purchase in that list and then click "I have a question about this purchase" and submit a ticket to Steam Support about the issue?

However, this review says that he only was able to get it fixed by calling SWTOR support:

Steam account linked to swtor account? check.
Steam support contacted? check
Swtor customer support contacted via twitter and email? check

None of these outlets work. I had to contact SWTOR support via phone line in a call that lasted about 10 minutes.

https://steamcommunity.com/id/JIMBOBOBO/recommended/1333220/

You can also report the issue on the subscription's store page by clicking the flag on the right side of the page next to the Share and Embed buttons. This is to let Valve know that there is an issue with the product so that they can determine if the subscription should be pulled from the Steam store until it is fixed.

Maybe this is another issue caused by the changes that EA made to stop people exploiting EA Play on Steam to get game keys for free.

I recommend that you remove your account login name from your two posts that include it. This is a public Steam users forum. You are talking to other Steam users just like you, not to Steam Support. Those posts that you made contain information that scammers trick other Steam users into giving them so that the scammers can use it to send a Steam password reset request.

Originally posted by roo59:

[removed] PURCHASE HISTORY

Problem with a transaction? Select it below to get help.

Date Items Type Total Wallet
Change Balance
14 Mar, 2021
STAR WARS: The Old Republic - 90 Day Subscription
STAR WARS™: The Old Republic™
90 Day Subscription
In-Game Purchase

as you can see i have purchased a lot more than what you claim

cSg|mc-Hotsauce did not make any claim about the number of purchases that you have made. cSg|mc-Hotsauce looked at this badge on your account that gives the most recent date when a new purchase was added to Steam

Sharp-Eyed Stockpiler
234 XP
Unlocked Jul 28, 2020 @ 10:06pm

https://steamcommunity.com/profiles/76561198027151436/badges/13
(the date and time shown will change depending on the time zone setting of the device used to look at it)

I don't know if subscription purchases make that badge update, I never looked at my badge to see if it updated when I purchased a few months subscriptions years ago.

Originally posted by roo59:

also did a test post from the game to see theusername
and its [removed] the one i always log in with
https://steamcommunity.com/app/1286830/discussions/0/3082124889515749972/

Your account login name will not show in forum posts, only your account profile name will show there. Steam profile names are not unique and can be used on many different Steam accounts, but Steam login names are unique and should be kept private as one part of account security. You can change your Steam account's profile name by clicking the Edit Profile button on your profile. I suggest that you do that now, and delete your profile name history. You cannot change your Steam Account's login name.

[roo59]

Originally posted by Aesthetic:

Did you check the reviews on the subscription page?

https://store.steampowered.com/app/1333220/STAR_WARS_The_Old_Republic___Subscriptions/

Everyone is having issues and says to go directly to swtor

i clicked on the link from the game to upgrade to subscriber

[Nx Machina]

Originally posted by roo59:

i clicked on the link from the game to upgrade to subscriber

Some people are having issues when subscribing via Steam. Whether this is an issue with Steam or linking to your Swtor account is unknown.

You are best to contact Swtor support directly and explain your position regarding a purchase failure or that your status has not updated to subscriber after purchasing.

Contact info:

https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support#subscriber


You could also ask if subscribing directly on the Swtor website is available if you play via Steam. I have never played via Steam but via the external client and never had an issue subscribing.

[roo59]

Originally posted by Nx Machina:

Originally posted by roo59:

i clicked on the link from the game to upgrade to subscriber

Some people are having issues when subscribing via Steam. Whether this is an issue with Steam or linking to your Swtor account is unknown.

You are best to contact Swtor support directly and explain your position regarding a purchase failure or that your status has not updated to subscriber after purchasing.

Contact info:

https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support#subscriber


You could also ask if subscribing directly on the Swtor website is available if you play via Steam. I have never played via Steam but via the external client and never had an issue subscribing.

did you not read my post
i have already been on the phone to EA and was advised they cant do anything for me, at their end no sub is showing and i need to contact steam

jeez i feel like broken record going round and around

[roo59]

Originally posted by ♥♥tutor♥♥tαrα♥♥:

Originally posted by roo59:

As there doesnt seem to a simple way to contact Steam customer support, I just keep being lead in circles, Im pleading for help here from steam staff.

Did you select the purchase in that list and then click "I have a question about this purchase" and submit a ticket to Steam Support about the issue?

i have sent a message from this this method, lets see what happens

[Nx Machina]

Originally posted by roo59:

did you not read my post
i have already been on the phone to EA and was advised they cant do anything for me, at their end no sub is showing and i need to contact steam

jeez i feel like broken record going round and around

I read your post.

Did you not read the review?

https://steamcommunity.com/id/JIMBOBOBO/recommended/1333220/

Where they posted:

"Steam support was friendly and got back to me within a single business day. Though, their hands are tied and they CANNOT HELP with instating the subscription whatsoever".

Only Swtor support can help as the linking is broken when purchasing on Steam and it is EA who set up the linking as they control the store page not Steam support.

[MayIRun]

Had this issue today. Do not try the EA help forum and you obviously can not create a ticket ingame, directly contact EA support by phone, send them a screenshot of your steam-id and one corresponding to the subscription payment and cancel your subscription when asked to do so. Your subscription will be resetted.
Took me about 10 minutes on the phone with a very competent employee, maybe this was just dumb luck.

[ORthx]

Swap servers in game, it worked for me.

[zencibebepatlatan_3169]

hi

[Adam]

This thread was quite old before the recent post, so we're locking it to prevent confusion.