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If you return a game you've bought on Steam, you get back the same amount you paid for it, tax included.
One of your 'friends' will be in for a nastier surprise than this imagined slight (tax is included in refunds, dude). If your 'friend' refunds too much and too often, or a combination of both of those, for WHATEVER reason, they will find their ability to return or refund things COMPLETELY forbidden.
They need to take better care of what they buy, research their purchases before putting one more penny into a game.
Depends on country you live in. USA is not such a country.
He is not my 'friend' (me). He is my friend and he doesn't abuse system. He actually tries the ♥♥♥♥♥♥♥ game legit before he buys it. If he doesn't like it he returns it. So nobody is getting a nasty surprise.
I am pissed at my country because it screwed me like this (one of few that do this ♥♥♥♥♥♥♥♥). And I am pissed at Valve for not making it abundantly clear that tax is GONE and there is probably no way of getting it back. Because if you try to get it back it will cost you far more in time and effort.
Whoops. Sorry. Too much ♥♥♥♥♥♥♥♥ going on and I am on hair trigger :\
At least you can see the truth now.