recovery old account

[🇲🇾a🇵🇷🇮🇱 ⚜]

I just recovered an email account with which I created 2 steam accounts when wanting to use the password recovery, it asks for the email, I put the email I get the code to reset the password but when I select any of the 2 accounts that I have associated with that email it tells me "SELF-RECOVERY IS NOT AVAILABLE FOR THE PROVIDED ACCOUNT. CONTACT THE STEAM SUPPORT TEAM TO RECEIVE ASSISTANCE"
I make a ticket in support and they ask me for a CDKEY with which to activate my account and at that moment here in my country was the cyber boom I created my account without using any CDKEY, then I answer and they close my ticket without any other solution. something similar happened to him?

[J4MESOX4D]

They are asking for a CD Key which was used to activate one of your previously owned games. If you don't have this evidence, you need to tell them.

[🇲🇾a🇵🇷🇮🇱 ⚜]

Originally posted by J4MESOX4D:

They are asking for a CD Key which was used to activate one of your previously owned games. If you don't have this evidence, you need to tell them.

I informed them that I did not have any cdkey and they proceeded to close my ticket. But why does the password recovery not work since I have the email with which it was created

[Dr.Shadowds 🐉]

So the 2nd, or the main account you're having trouble recovering?


If you used payment method on the account you're trying to recover, like credit card, bank transfer, something to lead them with some proof, tell them that. So open a new ticket, and try again, it may be frustrating, but don't give up hope.

[🇲🇾a🇵🇷🇮🇱 ⚜]

Originally posted by Dr.Shadowds 🐉:

So the 2nd, or the main account you're having trouble recovering?


If you used payment method on the account you're trying to recover, like credit card, bank transfer, something to lead them with some proof, tell them that. So open a new ticket, and try again, it may be frustrating, but don't give up hope.

It is my first steam account when steam left 17 years ago but since I did not have the email for that account, today I was able to recover that original email and I have access to password recovery but I have this error that must surely be due to having 2 accounts associated with it same email

[Dr.Shadowds 🐉]

No, you can have multiple accounts using same email.

[Bee🐝]

I’d open a new support ticket and include a small summary of the most important details. Short, sweet and polite

Also, as you don't have a cd key, be sure to include one of the other methods on the ”proof of ownership” list. Slot this in at the top, in a separate line, and just noting what it is. You want to make sure the person looking at the ticket sees it. Don't bury it in text. Support’s a tough job sometimes people miss things.

If they close the ticket after that...then I don't know and I can't think of a reason they would be so insistent on just the CD key.

[🇲🇾a🇵🇷🇮🇱 ⚜]

They only asked me that and I'm not asking for anything crazy, only that the password recovery works, the account was used to play cs1.6 when the steam platform came out and in the cyber that I was only logged in, I did not have a cd key but who You are going to keep a key 17 years is more, they do not ask me for the key but for the original game box

[Brian9824]

Originally posted by MyApriL ⚜:

They only asked me that and I'm not asking for anything crazy, only that the password recovery works, the account was used to play cs1.6 when the steam platform came out and in the cyber that I was only logged in, I did not have a cd key but who You are going to keep a key 17 years is more, they do not ask me for the key but for the original game box

Yeah if you don't have the login information you need evidence that the account is yours. You can try asking them if you can provide financial proof, aka credit card info, bank info, etc instead of the CD key
https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#proof

[🇲🇾a🇵🇷🇮🇱 ⚜]

Originally posted by brian9824:

Originally posted by MyApriL ⚜:

They only asked me that and I'm not asking for anything crazy, only that the password recovery works, the account was used to play cs1.6 when the steam platform came out and in the cyber that I was only logged in, I did not have a cd key but who You are going to keep a key 17 years is more, they do not ask me for the key but for the original game box

Yeah if you don't have the login information you need evidence that the account is yours. You can try asking them if you can provide financial proof, aka credit card info, bank info, etc instead of the CD key
https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#proof

It is something that I cannot understand as having an original username and email I cannot recover my own account because the password recovery function does not work, that is, anyone in my same situation cannot do anything

[Zekiran]

Originally posted by MyApriL ⚜:

Originally posted by brian9824:

Yeah if you don't have the login information you need evidence that the account is yours. You can try asking them if you can provide financial proof, aka credit card info, bank info, etc instead of the CD key
https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090#proof

It is something that I cannot understand as having an original username and email I cannot recover my own account because the password recovery function does not work, that is, anyone in my same situation cannot do anything

If you abandoned the account years and years ago, you will still need to provide the information they ask for.

This is why keeping receipts, particularly for things like "starting an account anywhere" is REALLY important.

If you do not have the login information, they cannot help you find that, as you might be some entire random person with half a log in looking to scam for the rest. The USER name is not important. The ACCOUNT name IS. Whatever got displayed, can change. The name that was associated with the account when you created it should be unique.

And when you say "anyone in my situation can't do anything" you'd be wrong. Follow the above information. you've waited 17 odd years. You can be patient and follow instructions presumably better than a kid might when they made an account a full adult-lifetime ago...

[🇲🇾a🇵🇷🇮🇱 ⚜]

Originally posted by Zekiran:

Originally posted by MyApriL ⚜:

It is something that I cannot understand as having an original username and email I cannot recover my own account because the password recovery function does not work, that is, anyone in my same situation cannot do anything

If you abandoned the account years and years ago, you will still need to provide the information they ask for.

This is why keeping receipts, particularly for things like "starting an account anywhere" is REALLY important.

If you do not have the login information, they cannot help you find that, as you might be some entire random person with half a log in looking to scam for the rest. The USER name is not important. The ACCOUNT name IS. Whatever got displayed, can change. The name that was associated with the account when you created it should be unique.

And when you say "anyone in my situation can't do anything" you'd be wrong. Follow the above information. you've waited 17 odd years. You can be patient and follow instructions presumably better than a kid might when they made an account a full adult-lifetime ago...

I have the username and the steam name I have the 2 and the original email, anyway I did not make any purchase with that account there is no way that I can show any proof of purchase or credit card, that's why the data that They ask is illogical since I did nothing of what they ask me to demonstrate

[Zekiran]

You had to have bought or put a free game on it to start it 17 years ago, though. why else would you even HAVE it.

[Dr.Shadowds 🐉]

To keep it short, you have absolutely nothing to prove you own the account.

The reason why support asking is when an alert asking for their support, means you need help getting access to something, and in order for them to provide any support, they need to ensure if you're the owner, by providing proof of ownership, such as CD key, or a payment method. If you can't provide this, support can't help.

You can say having email, and login, but that doesn't prove being the owner, as often phishing sites, or hijackers use key combo, like emails, username, and password, and try to do password forget, or trying to ask support for access, and nearly all services they have things that only owner should have access to, which is payment method, or a CD key get from retail copy of game, or wallet card.

[Brian9824]

Originally posted by MyApriL ⚜:

Originally posted by Zekiran:

If you abandoned the account years and years ago, you will still need to provide the information they ask for.

This is why keeping receipts, particularly for things like "starting an account anywhere" is REALLY important.

If you do not have the login information, they cannot help you find that, as you might be some entire random person with half a log in looking to scam for the rest. The USER name is not important. The ACCOUNT name IS. Whatever got displayed, can change. The name that was associated with the account when you created it should be unique.

And when you say "anyone in my situation can't do anything" you'd be wrong. Follow the above information. you've waited 17 odd years. You can be patient and follow instructions presumably better than a kid might when they made an account a full adult-lifetime ago...

I have the username and the steam name I have the 2 and the original email, anyway I did not make any purchase with that account there is no way that I can show any proof of purchase or credit card, that's why the data that They ask is illogical since I did nothing of what they ask me to demonstrate

Anyone who hacked your email account for instance would have the same info. Hence why they ask for more.