account hijacked, email and password changed

[76561198187094069]

hello, recently my other steam account was stolen, and thry managed to remove my email, change my password, and remove my mobile authenticator. i was wondering how i can start account recovery, i have emails from them, purchase history, emails associated, and a lot of other proof of ownership, how can i recover it?

edit: i cant reply because this account is a trial account, but how do i actually start a ticket with stesam support? i cant find it in the steam support menus, i keep going back to the same dead ends

[Levi]

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Wolf Knight]

Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

You should have received an email about the changes to your password/email. In that email is a link that allows you to lock the account, this will help reduce the damage that the hijacker can do.

While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.

[76561198187094069]

Messaggio originale di Wolf Knight:

Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

You should have received an email about the changes to your password/email. In that email is a link that allows you to lock the account, this will help reduce the damage that the hijacker can do.

While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.

when i use the account specific link, it always ends up taking me back to the general steam support page for account recovery, which doesnt help becuase the email is changed. how do i
start a ticket with steam support?

[ReBoot]

Messaggio originale di monkeyking5142:

Messaggio originale di Wolf Knight:

Account Recovery

https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

You should have received an email about the changes to your password/email. In that email is a link that allows you to lock the account, this will help reduce the damage that the hijacker can do.

While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.

when i use the account specific link, it always ends up taking me back to the general steam support page for account recovery, which doesnt help becuase the email is changed. how do i
start a ticket with steam support?

... by going through the self-help system. The guide even explicitly tells you how to proceed from that email page.

[76561198187094069]

i think the issue is that my account self-locked already so i cant get that code

Messaggio originale di ReBoot:

Messaggio originale di monkeyking5142:

when i use the account specific link, it always ends up taking me back to the general steam support page for account recovery, which doesnt help becuase the email is changed. how do i
start a ticket with steam support?

... by going through the self-help system. The guide even explicitly tells you how to proceed from that email page.

[ReBoot]

Messaggio originale di monkeyking5142:

i think the issue is that my account self-locked already so i cant get that code

Messaggio originale di ReBoot:

... by going through the self-help system. The guide even explicitly tells you how to proceed from that email page.

No, that's not the issue. Don't you think that blocking account restoration for a locked account would be so immensely stupid, no one in his right mind would install such a block?
Anyway, what code?

[76561198187094069]

Messaggio originale di ReBoot:

Messaggio originale di monkeyking5142:

i think the issue is that my account self-locked already so i cant get that code

No, that's not the issue. Don't you think that blocking account restoration for a locked account would be so immensely stupid, no one in his right mind would install such a block?
Anyway, what code?

i get to here
{COLLEGAMENTO RIMOSSO}https://cdn.discordapp.com/attachments/442617849920618506/796770308790681650/unknown.png

then when i go on the bottom option (the top email is not mine), im taken to here, not the same page as the guide
{COLLEGAMENTO RIMOSSO}https://cdn.discordapp.com/attachments/442617849920618506/796770662281642004/unknown.png

with nowhere to go, no way to start a ticket

[76561198187094069]

my images were removed, but this is all i can read on the second page
Steam Support
Home > Unlock Account
Sign in to your Steam account to review purchases, account status, and get personalized help.
Sign in to Steam

Help, I can't sign in
Hello phleeper
YOUR ACCOUNT IS ALREADY LOCKED!
The account 'phleeper' has already been self-locked. You can't lock this account again at this time.

[76561198187094069]

and if i go to the general help page, and try to change my password, i cant, as i have to enter my email or my phone number, both of which have been removed from the account

[ReBoot]

Don't go with the unlock option, go with the reco

Messaggio originale di monkeyking5142:

Messaggio originale di ReBoot:

No, that's not the issue. Don't you think that blocking account restoration for a locked account would be so immensely stupid, no one in his right mind would install such a block?
Anyway, what code?

i get to here
https://cdn.discordapp.com/attachments/442617849920618506/796770308790681650/unknown.png

then when i go on the bottom option (the top email is not mine), im taken to here, not the same page as the guide
https://cdn.discordapp.com/attachments/442617849920618506/796770662281642004/unknown.png

with nowhere to go, no way to start a ticket

The second screenshot shows a button named "Help! I can't sign in". Why don't you click that?

[76561198187094069]

Messaggio originale di ReBoot:

Don't go with the unlock option, go with the reco

Messaggio originale di monkeyking5142:

i get to here
{COLLEGAMENTO RIMOSSO}https://cdn.discordapp.com/attachments/442617849920618506/796770308790681650/unknown.png

then when i go on the bottom option (the top email is not mine), im taken to here, not the same page as the guide
{COLLEGAMENTO RIMOSSO}https://cdn.discordapp.com/attachments/442617849920618506/796770662281642004/unknown.png

with nowhere to go, no way to start a ticket

The second screenshot shows a button named "Help! I can't sign in". Why don't you click that?

because to be able to reset my password, i need my phone number or my email. both of which have been removed from the account

[ReBoot]

Messaggio originale di monkeyking5142:

Messaggio originale di ReBoot:

Don't go with the unlock option, go with the reco


The second screenshot shows a button named "Help! I can't sign in". Why don't you click that?

because to be able to reset my password, i need my phone number or my email. both of which have been removed from the account

... and there's an "I don't have it"-button for both.

[76561198187094069]

Messaggio originale di ReBoot:

Messaggio originale di monkeyking5142:

because to be able to reset my password, i need my phone number or my email. both of which have been removed from the account

... and there's an "I don't have it"-button for both.

{COLLEGAMENTO RIMOSSO}https://cdn.discordapp.com/attachments/442617849920618506/796878343735476224/unknown.png
where would that be?

[ReBoot]

Messaggio originale di monkeyking5142:

Messaggio originale di ReBoot:

... and there's an "I don't have it"-button for both.

https://cdn.discordapp.com/attachments/442617849920618506/796878343735476224/unknown.png
where would that be?

After that step. Provide the last email you remember, guess one, anything. Why don't you just try it?

[Vuk ⭕⃤]

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