Steam Client keeps crashing

Iceira 23. dec. 2020 kl. 10:23

well Access violation is never good, exit steam Try run as admin once , right click steam.exe and see if that help at all, do not have other settings on it.

do have steam.exe at antivirus allow list, but i doubt its related to access rights or vioalation of it, you can say block can cause odd issue , but normaly they dont mix unless even loggin such info is a problem, and its here i hope it is, its years ago i have seen blocking not get logged but did a crash of it.

Sidst redigeret af Iceira; 23. dec. 2020 kl. 10:29

#16

Black Hawk 23. dec. 2020 kl. 10:36

Oprindeligt skrevet af Iceira:
well Access violation is never good, exit steam Try run as admin once , right click steam.exe and see if that help at all, do not have other settings on it.

do have steam.exe at antivirus allow list, but i doubt its related to access rights or vioalation of it, you can say block can cause odd issue , but normaly they dont mix unless even loggin such info is a problem, and its here i hope it is, its years ago i have seen blocking not get logged but did a crash of it.

I use Kaspersky. Even if Kaspersky is switched off, Steam crashes.

Now I have set the Steam.exe to run as administrator.

Still crashes.

The new log file as Run Admin:

Microsoft (R) Windows Debugger Version 10.0.20153.1000 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\Program Files (x86)\Steam\dumps\crash_steam.exe_20201223193456_1.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19042 MP (16 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Wed Dec 23 19:34:56.000 2020 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:01:42.000
................................................................
................................................................
....................
Loading unloaded module list
.....
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(30bc.2fd8): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000002 edi=00000002
eip=77d01bdc esp=0a8ddca4 ebp=0a8dde34 iopl=0 nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200202
ntdll!NtWaitForMultipleObjects+0xc:
77d01bdc c21400 ret 14h

#17

Iceira 23. dec. 2020 kl. 10:40

Do take backup of steam folders or rename it to steam.old

#:\Program Files (x86)\Steam\steamapps ( installed games )
#:\Program Files (x86)\Steam\steam\games ( .ico )( icon's files to all desktop shortcut's )
#:\Program Files (x86)\Steam\userdata ( save games ) depend on game devs use this place.
#:\Program Files (x86)\Steam\config\avatarcache ( profile picture ) (is at steam server user profile)
#:\Program Files (x86)\Steam\userdata\(((# steam userID nr. #)))\remote\((( another steam ID nr.)))\screenshots.

move game folder to same place where it once was + steam.exe reclick steam.exe and let it rebuild itself upagain. takes time.

and that is why you have old steam folder so you dont get lost data and maybe local save games and other thing.

do note this i just folder i have notice with userdata , there could be more.

this is to avoid lost icon and other things discover over time alot of user figureout down the road

gl with it

this is still same old reset steam and keep its game to aviod DL and reinstall all , its just some abit more added

this is to test if you steam got corrupted , if this dont work and clear dl cache and flush steam n then you are screw and need steam support.

Sidst redigeret af Iceira; 23. dec. 2020 kl. 10:40

#18

Iceira 23. dec. 2020 kl. 10:43

do note i have 20H2 on my laptop , and can say i dont have a issue with it. but we still dont have same hardware.

#19

Black Hawk 23. dec. 2020 kl. 10:51

Oprindeligt skrevet af Iceira:
do note i have 20H2 on my laptop , and can say i dont have a issue with it. but we still dont have same hardware.

Oprindeligt skrevet af Iceira:
Do take backup of steam folders or rename it to steam.old

#:\Program Files (x86)\Steam\steamapps ( installed games )
#:\Program Files (x86)\Steam\steam\games ( .ico )( icon's files to all desktop shortcut's )
#:\Program Files (x86)\Steam\userdata ( save games ) depend on game devs use this place.
#:\Program Files (x86)\Steam\config\avatarcache ( profile picture ) (is at steam server user profile)
#:\Program Files (x86)\Steam\userdata\(((# steam userID nr. #)))\remote\((( another steam ID nr.)))\screenshots.

move game folder to same place where it once was + steam.exe reclick steam.exe and let it rebuild itself upagain. takes time.

and that is why you have old steam folder so you dont get lost data and maybe local save games and other thing.

do note this i just folder i have notice with userdata , there could be more.

this is to avoid lost icon and other things discover over time alot of user figureout down the road

gl with it

this is still same old reset steam and keep its game to aviod DL and reinstall all , its just some abit more added

this is to test if you steam got corrupted , if this dont work and clear dl cache and flush steam n then you are screw and need steam support.

Have done that now but has brought no improvement.

#20

Iceira 23. dec. 2020 kl. 10:55

Contact steam support, do google youtube video "how to use windows event viewer"
this is more a use right tool not what steam dump log think is enough.

i did not say its not but, not the first time other app leave out info that could be relevant.

ps.
besure own pc Brand is update in all Driver and Bios and chipset drivers, this is know as tell windows how things is.

do not OC , if this is could lead to failed information or worse, i doubt its the case more a heads up.

Sidst redigeret af Iceira; 23. dec. 2020 kl. 10:58

#21

Daniel 23. dec. 2020 kl. 14:35

I'm getting the same crash log error that OP has. I have submitted a ticket about that.

The Steam client crashes silently, when I checked Event Viewer there isn't anything related in the output

#22

Black Hawk 23. dec. 2020 kl. 14:39

Oprindeligt skrevet af Bronze IV Yasuo:
I'm getting the same crash log error that OP has. I have submitted a ticket about that.

The Steam client crashes silently, when I checked Event Viewer there isn't anything related in the output

I have contact the Support to for 5 Hours with a ticket

#23

Daniel 23. dec. 2020 kl. 16:19

Oprindeligt skrevet af Black Hawk:
Oprindeligt skrevet af Bronze IV Yasuo:
I'm getting the same crash log error that OP has. I have submitted a ticket about that.

The Steam client crashes silently, when I checked Event Viewer there isn't anything related in the output

I have contact the Support to for 5 Hours with a ticket

Waiting 22 hrs here. I found more details about the exception from !analyze -v:

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 62a6786e (vgui2_s+0x0003786e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000000
Attempt to read from address 00000000

PROCESS_NAME: steam.exe

READ_ADDRESS: 00000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000000

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
00d3e3e0 62a7a10b 6425cec0 6425ceb0 64d8a670 vgui2_s+0x3786e
00d3e410 6447adfc 62aee768 64245010 00000000 vgui2_s+0x4a10b
00d3e458 6447ffda 62a08238 00000001 00000000 SteamUI+0x18adfc
00d3e480 6447f238 62aef630 00000000 62a08238 SteamUI+0x18ffda
00d3f19c 64250672 00a08238 005f0000 002523f0 SteamUI+0x18f238
00d3f1d8 642500e8 00d3f20c 64481160 002523f0 tier0_s!CValidator::GetNumSockets+0x3d2
00d3f200 64250fb6 00d3f20c 00000002 6447e260 tier0_s!CValidator::BMemLeaks+0x48
00d3f224 6448117e 6447e260 00000001 0100b8a8 tier0_s!CatchAndWriteMiniDumpExReturnsInt+0x46
00d3f23c 0004b246 00000001 0100b8a8 0004b550 SteamUI!SteamDllMainEx+0x1e
00d3fcf4 0004b5bd 00d3fd40 642f0000 00d3fd2b steam!SteamBootstrapper_SetCommandLineToRunOnExit+0x4206
00d3fd38 0005f320 00000001 0100b8a8 00373cf0 steam!SteamBootstrapper_SetCommandLineToRunOnExit+0x457d
00d3fd4c 0012a8b2 00020000 00000000 00ff27eb steam!SteamBootstrapper_SetCommandLineToRunOnExit+0x182e0
00d3fd98 76e6fa29 00ab5000 76e6fa10 00d3fe04 steam!CreateInterface+0xab162
00d3fda8 77c775f4 00ab5000 bdafd7e4 00000000 kernel32!BaseThreadInitThunk+0x19
00d3fe04 77c775c4 ffffffff 77c97332 00000000 ntdll!__RtlUserThreadStart+0x2f
00d3fe14 00000000 0012a92c 00ab5000 00000000 ntdll!_RtlUserThreadStart+0x1b

SYMBOL_NAME: vgui2_s+3786e

MODULE_NAME: vgui2_s

IMAGE_NAME: vgui2_s.dll

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_vgui2_s.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

FAILURE_ID_HASH: {e325a09a-cdb1-bede-a4a0-576f05ca15ab}

#24

XBones88 23. dec. 2020 kl. 19:06

I'm having the exact same issue with the exact same symptoms. Things worked fine until yesterday. I have a notebook computer that still works fine without issue. I did all the troubleshooting, drivers, firewall, AV, etc. I even did a complete wipe and reinstall of the OS. About had a stroke when it did the same damn thing after a fresh OS install. Definitely a Steam issue.

#25

Iceira 24. dec. 2020 kl. 0:33

please provide spec with each of you, i know we are not support here. and as you say a steam issue.
i can only say try safe mode. any maybe system information, can give a clue , or other device attached to pc interference with it. but without it it seem hopeless with no detail.

and it look like steam cmd list could be use with it,

do note you are still few here, so this is not that easy, then it most work for other.

you are actual try help yourself here. untill steam support reply.
and it dont make it better with new OS , as you say seem to be a steam issue.

i dont pretend to know what this is about.
https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947

https://developer.valvesoftware.com/wiki/Command_Line_Options
-safe Enables video safe mode, which sets the game to windowed, the width to 640, the height to 480, refresh rate to default, and disables antialiasing.
-autoconfig Restores video and performance settings to default for the current hardware detected. Ignores settings inside any .cfg files until this parameter is removed.

do comment on big telly mode or standard client , even such has been seen before.

do use Nvidia advance install and make a clean install then check box is there.
this is if you have nvidia card ofc, and want to ruleout graphic issue, ( do note and mention if you are not a win10 OS, could be rude and say all other is outdate and wont get MS help anymore. Main support is gone and only win8 has extended support to 2023 )

all this is only suggestion, and should be seen while you wait for steam, or will not wait for steam help or reply.

Sidst redigeret af Iceira; 24. dec. 2020 kl. 0:37

#26

Black Hawk 24. dec. 2020 kl. 11:50

Oprindeligt skrevet af XBones88:
I'm having the exact same issue with the exact same symptoms. Things worked fine until yesterday. I have a notebook computer that still works fine without issue. I did all the troubleshooting, drivers, firewall, AV, etc. I even did a complete wipe and reinstall of the OS. About had a stroke when it did the same damn thing after a fresh OS install. Definitely a Steam issue.

Has anyone already found a solution for the problem

#27

Julimiro 25. dec. 2020 kl. 5:26

having same problem

#28

Julimiro 25. dec. 2020 kl. 5:29

i need help also

#29

Black Hawk 25. dec. 2020 kl. 8:05

Oprindeligt skrevet af Julimiro:
having same problem

I haven't found a solution yet, I've just sent the crash_steam.exe and the analysis to Steam Support when prompted

here is the analysis of crash_steam.exe:

0:011> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullClassPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 1233

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on ALEX-PC

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 1232

Key : Analysis.Memory.CommitPeak.Mb
Value: 271

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 125

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 6.28.97.81

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT: (.ecxr)
eax=c41c0006 ebx=6db7b610 ecx=00000281 edx=6db7b610 esi=00000281 edi=c41c0007
eip=6db461bd esp=043fe6f8 ebp=043fe710 iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210206
tier0_s!TSListBase_Pop+0x1d:
6db461bd ff31 push dword ptr [ecx] ds:002b:00000281=????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 6db461bd (tier0_s!TSListBase_Pop+0x0000001d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000281
Attempt to read from address 00000281

PROCESS_NAME: steam.exe

READ_ADDRESS: 00000281

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000281

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
043fe710 6db3afa4 6db7b610 6db7b610 0000003d tier0_s!TSListBase_Pop+0x1d
043fe83c 6db3aef8 0000003d 6db7b048 043fe860 tier0_s!CVProfile::Validate+0x2164
043fe84c 6db3d9ce 0000003d 6db7b048 0000003d tier0_s!CVProfile::Validate+0x20b8
043fe860 6db3b425 0000003d 0657e3a8 05cdf100 tier0_s!CVProfile::Validate+0x4b8e
043fe878 5ec723ba 0000003d 5f15bd50 00000096 tier0_s!CVProfile::Validate+0x25e5
043fe8a0 5ed1f658 00000000 00000000 067ae200 steamclient!CreateInterface+0x137a
043fe8d0 5e7eaa49 00000001 067ae200 05cdf100 steamclient!CreateInterface+0xae618
043ff0f4 5e7d9115 043ff178 00000007 00000001 steamclient!Steam_TerminateGameConnection+0x108ec9
043ff180 5e7d6116 000377e4 05e22ee8 05e22f50 steamclient!Steam_TerminateGameConnection+0xf7595
043ff2c0 5e7d6366 6db347f0 05e22d00 6db347f0 steamclient!Steam_TerminateGameConnection+0xf4596
043ff2fc 5ec83ed7 00000000 0a059120 00010000 steamclient!Steam_TerminateGameConnection+0xf47e6
043ff510 6d952dda 05e22d00 0a059120 00010000 steamclient!CreateInterface+0x12e97
043ff524 6d9536c9 0a059120 00000000 00000000 vstdlib_s!CommandLine+0x50a
0440f5b4 6d9539f0 0000000c 00000000 5f074e2c vstdlib_s!CommandLine+0xdf9
0440f5c8 5ec8530d 0000000c 5f074e2c 306d38a5 vstdlib_s!Coroutine_Continue+0x10
0440f614 5ec95ed7 0440f644 540bd25f 5f317bb0 steamclient!CreateInterface+0x142cd
0440f62c 5edaa4ca 0440f644 540bd21d 00000001 steamclient!CreateInterface+0x24e97
0440f680 5e9486e8 00000000 00000000 00000001 steamclient!CreateInterface+0x13948a
0440f6bc 5e9a7164 00000000 00000000 00000000 steamclient!hid_write_output_report+0x13ec58
0440f6fc 5e949fb2 00000000 00000000 76e9dfb0 steamclient!Steam_ReleaseThreadLocalMemory+0x4394
0440f760 5e949852 5f317b30 6db44ece 0440f7e0 steamclient!hid_write_output_report+0x140522
0440f774 6db40642 5f317b30 00c0a7d8 6db406e5 steamclient!hid_write_output_report+0x13fdc2
0440f7ac 6db400e8 0440f7e0 76e9dfb0 00c0a7d8 tier0_s!CValidator::GetNumSockets+0x3a2
0440f7d4 6db41011 0440f7e0 00000003 6db44ec0 tier0_s!CValidator::BMemLeaks+0x48
0440f7f8 6db4508e 6db44ec0 5f317b30 00000000 tier0_s!CatchAndWriteMiniDumpForVoidPtrFn+0x51
0440fc34 76e9fa29 01c0a7d8 76e9fa10 0440fca0 tier0_s!CThread::ThreadProc+0x18e
0440fc44 774c75f4 00c0a7d8 e0cac496 00000000 kernel32!BaseThreadInitThunk+0x19
0440fca0 774c75c4 ffffffff 774e734a 00000000 ntdll!__RtlUserThreadStart+0x2f
0440fcb0 00000000 6db44f00 00c0a7d8 00000000 ntdll!_RtlUserThreadStart+0x1b

SYMBOL_NAME: tier0_s!TSListBase_Pop+1d

MODULE_NAME: tier0_s

IMAGE_NAME: tier0_s.dll

STACK_COMMAND: ~11s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_tier0_s.dll!TSListBase_Pop

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

IMAGE_VERSION: 6.28.97.81

FAILURE_ID_HASH: {bb5e1397-48e9-d483-ab17-363cbb997566}

Followup: MachineOwner
---------

maybe someone has an idea about the analysis. I already tried to deactivate DEP for Steam but it is not allowed

#30

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