Oops! Sorry, we couldn't send an SMS to your phone.

[hardcoriste]

Hello! I'm trying to enable steam guard on my phone, but after it asks for my phone number, and to verify the email address, it tells me "Oops! Sorry, we couldn't send an SMS to your phone.". I've tried countless of times, no success. I've received codes from steam in the past, so I know it's not from my provider.

[Muppet among Puppets]

Contact support

[Jack Schitt]

Oprindeligt skrevet af Muppet among Puppets:

Contact support

I would agree. That's too weird for the community to handle that it's not just working and sending the code. Did you recently get a new phone number or make changes to your account with your service carrier for your phone? My provider has done that to me a bunch of times and I've missed extremely important calls that were blocked because they changed things on my account without my permission and without letting me know of the changes or I could have prevented those calls I missed being blocked. It might, possibly, be something like that.

The thing is, with cell phone carriers, while we can access text history through them it's a pain in the butt process that takes a week and they send you documents showing the (text only) contents of your text history. They won't share that info over the phone.

If official Steam Support can't figure this out and get it to work...I'm assuming it's going to be a P.I.T.A.

I have my Steam Guard sending the codes to an email, not my phone. Can you just do that and avoid what might be an painful experience getting it to work with a phone?

[hardcoriste]

Oprindeligt skrevet af Jack Schitt:

Oprindeligt skrevet af Muppet among Puppets:

Contact support

I would agree. That's too weird for the community to handle that it's not just working and sending the code. Did you recently get a new phone number or make changes to your account with your service carrier for your phone? My provider has done that to me a bunch of times and I've missed extremely important calls that were blocked because they changed things on my account without my permission and without letting me know of the changes or I could have prevented those calls I missed being blocked. It might, possibly, be something like that.

The thing is, with cell phone carriers, while we can access text history through them it's a pain in the butt process that takes a week and they send you documents showing the (text only) contents of your text history. They won't share that info over the phone.

If official Steam Support can't figure this out and get it to work...I'm assuming it's going to be a P.I.T.A.

I have my Steam Guard sending the codes to an email, not my phone. Can you just do that and avoid what might be an painful experience getting it to work with a phone?

i have received a code from them last night actually, so i know its not my service provider. I entered a different phone number and it worked, strange enough

[elvis pushley]

you are using VOIP mobile number

[cSg|mc-Hotsauce]

Oprindeligt skrevet af Ali Baba & 40 Penyamun:

you are using VOIP mobile number

No. That is a completely different error message.

[Jack Schitt]

Oprindeligt skrevet af chonkygrl:

i have received a code from them last night actually, so i know its not my service provider. I entered a different phone number and it worked, strange enough

You mean you got it working? I hope you don't mean you entered some random phone number you don't have access to.

[hardcoriste]

Oprindeligt skrevet af Jack Schitt:

Oprindeligt skrevet af chonkygrl:

i have received a code from them last night actually, so i know its not my service provider. I entered a different phone number and it worked, strange enough

You mean you got it working? I hope you don't mean you entered some random phone number you don't have access to.

it did not work with my number, i just used my mom's number haha, and that seemed to work

[Jack Schitt]

That's totally weird that it worked for moms but not yours. It has to be getting blocked somehow.

I highly recommend using an email at a free host like google, yahoo, msn (hotmail / live / msn / outlook) that you'll never lose access to for that kind of stuff. Emails like the one provided by your ISP and a phone number for a cell phone has a chance of changing or you losing access to it = you lose access to your Steam stuff. It's probably best to avoid that situation just because there's a possibility of it happening. Google, MSN, and Yahoo probably aren't going anywhere in our life time(s).