qkslvrwolf Dec 9, 2020 @ 8:36am
Steam voice chat endlessly reconnecting
My steam voice chat is endlessly reconnecting. It started yesterday in the middle of a game of war thunder, during the update window.

`(WebRTC) Got failure (2) response from InitiateWebRTCConnection` keeps showing up in the logs.

I can hear myself and my friends join and leave the voice channel, but it doesn't actually work for me.

I've rebooted my router, ensured that dns queries are working., rebooted my machine, switched to the beta steam client and back...nothing is working.
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Showing 1-15 of 56 comments
JaGuaR Dec 9, 2020 @ 9:29am 
im having this same issue...
Ternion Dec 9, 2020 @ 10:18am 
Same Issue, reinstalled steam, sound drivers, disabled firewall and AV. issue persists.
qkslvrwolf Dec 9, 2020 @ 10:27am 
This appears to happen every so often, and also appears to be somewhat magically (or never) resolved.
matty Dec 9, 2020 @ 2:08pm 
Originally posted by Ternion:
Same Issue, reinstalled steam, sound drivers, disabled firewall and AV. issue persists.
seconded, tried all conventional methods
number Dec 9, 2020 @ 6:25pm 
I'm having the same issue, just since yesterday. Voice chat was working great the day before. Now it just says "reconnecting" forever. I test the mic through steam settings and it works fine. Every other voice app works fine. Same issue when I log out and log in on another computer. :hatty:
The Alchemist Dec 9, 2020 @ 7:43pm 
Same - started yesterday, on all my computers. My friends don't seem to have this issue.
::(w)eazal:: Dec 9, 2020 @ 9:27pm 
Exact same thing started happening to me at the exact same time (last night).

Was playing counter-strike source using my mic, no problem. When I quit, both Steam and Windows 10 updated.

Then, when I tried to join my friend's voice channel in Steam, the problem started.

I validated local files, re-installed Steam, confirmed my mic is working, changed mic ports, confirmed my router ports were open, turned off windows firewall, etc. I spent HOURS troubleshooting to no avail.

This morning I woke up and there was ANOTHER Windows 10 update, but the problem did not fix after updating.
Jack Schitt Dec 9, 2020 @ 9:38pm 
This might be connection related which has to do with not only your personal connection quality but also the connection quality between you and whoever you're connecting with. If you're voice chatting with someone across the planet from your location the connection quality isn't going to be great between you and that person.

Since you're both playing the same multiplayer game on the same server there's several other connection quality variables that come in to play, too: Your connection to that server, their connection to that server, everyone else playing on that server's connection quality to the server, and the connection quality between every one of them and you.

Not much can be done about it if it's connection related. The only thing you can do is choose to play on servers you have a really good connection to.
::(w)eazal:: Dec 9, 2020 @ 9:42pm 
Originally posted by Jack Schitt:
This might be connection related which has to do with not only your personal connection quality but also the connection quality between you and whoever you're connecting with. If you're voice chatting with someone across the planet from your location the connection quality isn't going to be great between you and that person.

Since you're both playing the same multiplayer game on the same server there's several other connection quality variables that come in to play, too: Your connection to that server, their connection to that server, everyone else playing on that server's connection quality to the server, and the connection quality between every one of them and you.

Not much can be done about it if it's connection related. The only thing you can do is choose to play on servers you have a really good connection to.


Appreciate your feedback!

For context, I have been playing with and chatting with the same Steam players in the same voice chat for years now. Never had any problems until Steam updated last night.

I saw someone else who's suffering the same problem report that they were able to avoid the problem by signing in with a different Steam account. So the issue doesn't seem to be the user's software/hardware or internet/connection.

All the evidence seems to point that it's an error on Steam's end that only they can fix.
nicholas.abel Dec 9, 2020 @ 11:43pm 
Same here, all of my ports on my firewall and router are open. Steam client update seems to have broken it. Web based chat does not work either. Don't fix what ain't broken.
Jack Schitt Dec 9, 2020 @ 11:44pm 
Originally posted by ::(w)eazal:::

Appreciate your feedback!

For context, I have been playing with and chatting with the same Steam players in the same voice chat for years now. Never had any problems until Steam updated last night.

I saw someone else who's suffering the same problem report that they were able to avoid the problem by signing in with a different Steam account. So the issue doesn't seem to be the user's software/hardware or internet/connection.

All the evidence seems to point that it's an error on Steam's end that only they can fix.

I see. Then this is something that should be brought up with official Steam support. If you're not aware these are community forums, not official support. The only way to reach official support is through the help system.

An option is to opt in to the beta version of the client. There's a group for it we should also join that has a private discussions forum where we can give feedback and report bugs and issues.

I'm currently using the beta version and there's a client update just about every day if not multiple times per day. The more people that participate the better it will be.
Last edited by Jack Schitt; Dec 9, 2020 @ 11:49pm
Yebo T'ey Dec 10, 2020 @ 12:00am 
Same issue here since yesterday. Surely Steam must be aware of it and are acting in it? I hope so!
Jack Schitt Dec 10, 2020 @ 3:16am 
Originally posted by Yebo T'ey:
Same issue here since yesterday. Surely Steam must be aware of it and are acting in it? I hope so!
Not if nobody's told them about it.
Gotta tell them through help system or beta discussion.
qkslvrwolf Dec 10, 2020 @ 7:21am 
Me and at least one other person have filed tickets, and I do encourage everyone to do the same.

That said, the ticket system for steam is a black hole, and the community discussions validate for folks, like me, that this isn't a problem just on our end and that we do have a reason to hope that developers engage with us.

Also, the more of us having the problem, the more likely it will be fixed, at all, someday.

So, Jack, if you don't have anything useful to say, please just don't.
Jack Schitt Dec 10, 2020 @ 7:53am 
Please view the community guidelines and code of conduct, qkslvrwolf.
Backseat moderating and insulting is a violation. Apparently being disrespectful is also a violation according to some moderators but I don't see that in the policies anywhere. It's a nice policy to have to expect everyone to be respectful to each other. We all should be.

There's nothing I said here that's not useful.

A lot of people mistakenly assume these forums are official support. Informing them that it's not IS helpful, and I did it in a very nice, respectful way.
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Date Posted: Dec 9, 2020 @ 8:36am
Posts: 56