Steam refund request taking too long to approve

[packard127]

I submitted a request for a game which was accidentally purchased.Payment was through steam wallet.I immediately applied for a request .It showed 6 min playtime which is alright.
Its been days since the request but it has not been approved.Usually it takes no more than 2-3 hours for approval.
I recently changed my mobile number connected to the steam account.Does it play any role in delay.
Will my request be approved?How long should I wait.Should I write to steam support.The average refund approval time as of today is maximum of 1.94 hours

[Supafly]

Pretty sure changing details like phone numbers can delay things like refunds.

Make sense as it'd prevent hijackers refunding newly purchased games, just for fun. As that could result in the user needing to buy the game again. Potentially at full price if they purchased it on offer.

[J4MESOX4D]

Account changes can cause a 3 day delay for refund requests before normal response times apply.

[packard127]

Originally posted by Dead Monkey:

Pretty sure changing details like phone numbers can delay things like refunds.

Make sense as it'd prevent hijackers refunding newly purchased games, just for fun. As that could result in the user needing to buy the game again. Potentially at full price if they purchased it on offer.

Thanks for replying so guess I will wait a few days

[packard127]

Originally posted by J4MESOX4D:

Account changes can cause a 3 day delay for refund requests before normal response times apply.

Thanks for replying so guess I will wait a few days

[Robob]

Yeah,it depends on how lucky you get
Sometimes it's several hours,sometimes it's almost a week

[Vitales]

did you get your refund request approval? cause i have the same issue