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This cannot be overridden, by support or otherwise.
She can give you a digital card but it cannot be paid by wallet, as you've learned.
Current price comparison:
US price = $39.99
Euro price = 39,99€ ($47.02)
That's a price difference of 17.60%
Since this exceeds the 10% cutoff, this game cannot be gifted between the US and Eurozone at this time.
https://store.steampowered.com/digitalgiftcards/
Please note you can't transfer Steam wallet to another Steam wallet. Once the funds are on the account it's only for that account to be used on for that Steam wallet.
This doesn't work. A friend from the US is trying to send me something via that to EU and it says not possible. This is a joke!
- Are you, and your friend, friends for more than 3 days / 72 hours on Steam?
- Gift cards are region restricted.
- If trying to send funds using Steam wallet it won't work, have to be external payment that means, credit card, or bank transfer.
https://store.steampowered.com/digitalgiftcards/