I NEED TO CONTACT STEAM SUPPORT DIRECTLY

[5kyJuice]

pls i need help,i just got back my account back from hijack.
but something is wrong with my account games,etc
the choice from support does not help me at all..

anyone can help me getting help from steam?

[J4MESOX4D]

What exactly is the issue?

This is the only route to Support https://help.steampowered.com/en/

[5kyJuice]

J4MESOX4D の投稿を引用：

What exactly is the issue?

This is the only route to Support https://help.steampowered.com/en/

my account have been hijacked last night at early morning and i manage get it back,
but the account name,games,friend list(99%) of it is someone idk and all my games is gone.

i need help to get all my stuff back and my acc name

[5kyJuice]

i mean i need my acc back like it was before,but something is weird with this account

[J4MESOX4D]

5kyJuice の投稿を引用：

i mean i need my acc back like it was before,but something is weird with this account

Check your account history https://store.steampowered.com/account/licenses/ this information can never be removed. If anything is missing then Support recovered the wrong account (i.e another one attached to your email that you forgotten you had)

It's also possible that the hijackers deleted games (these can be restored) and wiped your friends list and changed your profile name.

First you must establish if the correct account was recovered.

[5kyJuice]

J4MESOX4D の投稿を引用：

5kyJuice の投稿を引用：

i mean i need my acc back like it was before,but something is weird with this account

Check your account history https://store.steampowered.com/account/licenses/ this information can never be removed. If anything is missing then Support recovered the wrong account (i.e another one attached to your email that you forgotten you had)

It's also possible that the hijackers deleted games (these can be restored) and wiped your friends list and changed your profile name.

First you must establish if the correct account was recovered.

all they sent was i need to prove the game cd key or something
i just give them a screenshot from email the game i buy before
is this correct?

[5kyJuice]

i have check the game i get before nope i need to buy them again

[J4MESOX4D]

5kyJuice の投稿を引用：

i have check the game i get before nope i need to buy them again

Stop. Are those games showing in your licence history in the link I provided above? If they are not then the WRONG ACCOUNT has been recovered.

You will not need to buy the games again if the correct account is recovered OR the hijackers removed them in which you then need to RESTORE them.

Do not start buying up games until the full circumstances are established.

[5kyJuice]

no steam support contact me directly?

[Snapjak]

Stop multiposting, do what J4mes said and CHECK YOUR LICENSES.


Stop doing anything that isn't what is being said here.

[J4MESOX4D]

For the 3rd time, can you answer the question I asked. This is very important.

[5kyJuice]

no

J4MESOX4D の投稿を引用：

5kyJuice の投稿を引用：

i have check the game i get before nope i need to buy them again

Stop. Are those games showing in your licence history in the link I provided above? If they are not then the WRONG ACCOUNT has been recovered.

You will not need to buy the games again if the correct account is recovered OR the hijackers removed them in which you then need to RESTORE them.

Do not start buying up games until the full circumstances are established.

no did not buy the game again,,but i got pm said from steam support(not email) need cd key to prove my acc?

dont tell those pm are hijacker too... T_T

[5kyJuice]

Snapjak の投稿を引用：

Stop multiposting, do what J4mes said and CHECK YOUR LICENSES.


Stop doing anything that isn't what is being said here.

please forgive me...i just worry sorry

[Nx Machina]

Click the link provided by JAMESOX4D.

THIS >>>>>> https://store.steampowered.com/account/licenses/

Do your games show on there?

[J4MESOX4D]

If the games are NOT showing in your licence history then you do not have the CORRECT account recovered. You will need to provide support with the correct ACCOUNT LOGIN NAME and then PROOF OF OWNERSHIP.

Steam Support operate with client-locked notifications so I hope you are speaking to the right people and not more scammers whilst giving away more private information.

[5kyJuice]

Kusa の投稿を引用：

Click the link provided by JAMESOX4D.

THIS >>>>>> https://store.steampowered.com/account/licenses/

Do your games show on there?

it only has like 3-4 games and 2 of them(from library) i have them before
steam support seems contacting me and trying to get my acc back
but i cant log in because too many tries before