Is there any way to get back my stolen items?

[Andy Tew]

I was looking through my trade history and I noticed that I somehow traded with a user that I don't know and took all my items.
I was wondering if there are solved cases where Valve had managed to give back the stolen items?
Here is a screenshot of the trade offer.
[https://imgur.com/a/9THEdj2]

[Zekiran]

No.

All trades are final, as you were warned when you traded the items away.

[Ogami]

Steam does not restore items that leave the account for WHATEVER reason.
Sorry.

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.

Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.

[Andy Tew]

Originally posted by Zekiran:

No.

All trades are final, as you were warned when you traded the items away.

I'm going to clarify myself, I did not make the transaction. Someone hacked into my account.

[Andy Tew]

Originally posted by Ogami:

Steam does not restore items that leave the account for WHATEVER reason.
Sorry.

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.

It is your responsibility to secure your Steam account. To quickly make trades or sales on the Market, your account must be protected by a Steam Guard Mobile Authenticator. This ensures that only you are able to remove items from your account. If you can’t enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you’ll have enough time to discover and cancel pending transactions if your account was compromised.

Steam Support will no longer restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. Duplicating items has a negative impact on everyone who trades or uses the Market by lowering the value of items.

F

[Theblaze]

Originally posted by Andy Tew:

Originally posted by Zekiran:

No.

All trades are final, as you were warned when you traded the items away.

I'm going to clarify myself, I did not make the transaction. Someone hacked into my account.

Accounts are hijacked not hacked and taking a look at your name history, I wouldn't be suprised if you shared your account credentials and your auth code to a phishing site.

[ReBoot]

Originally posted by Andy Tew:

Originally posted by Zekiran:

No.

All trades are final, as you were warned when you traded the items away.

I'm going to clarify myself, I did not make the transaction. Someone hacked into my account.

Stop shifting the blame. You have let this happen. You've got yourself to blame. Sure, the bad guys had a huge part in this but they only could pull it off because you have let them do so.
Learn from your mistakes.

[Andy Tew]

Originally posted by ReBoot:

Originally posted by Andy Tew:

I'm going to clarify myself, I did not make the transaction. Someone hacked into my account.

Stuff p shifting the blame. You have let this happen. You've got yourself to blame. Sure, the bad guys had a huge part in this but they only could pull it off because you have let them do so.
Learn from your mistakes.

Haha yes I am aware. Thanks.

[Andy Tew]

Originally posted by Theblaze:

Originally posted by Andy Tew:

I'm going to clarify myself, I did not make the transaction. Someone hacked into my account.

Accounts are hijacked not hacked and taking a look at your name history, I wouldn't be suprised if you shared your account credentials and your auth code to a phishing site.

I see. Thanks

[Zekiran]

lol they removed their name history right quick too.

[Andy Tew]

Originally posted by Zekiran:

lol they removed their name history right quick too.

Not ashamed that i used trading bots coz I needed it to upgrade my skin but hey your point is?

[ReBoot]

Originally posted by Andy Tew:

Originally posted by Zekiran:

lol they removed their name history right quick too.

Not ashamed that i used trading bots coz I needed it to upgrade my skin but hey your point is?

The point is that the vast majority of account hijacks stem from third-party sites. With you advertising several of them, its rather likely that you've dug your own grave here. Not that it changes things (we've already agreed that you got yourself to blame), but that puts your mistake in an interesting context, you've been wadding the swamp you finally drowned in for quite a while. Pro tip: Staying away from swamps is a great idea.

[SynthShot]

WTF?! SO PEOPLE WHO STEAL JUST GET AWAY?! JUST LIKE THAT, AFTER THEY STEAL EVERYTHING? FFS ALL THAT MONEY DOWN THE DRAIN.

[J4MESOX4D]

Originally posted by SynthShot:

WTF?! SO PEOPLE WHO STEAL JUST GET AWAY?! JUST LIKE THAT, AFTER THEY STEAL EVERYTHING? FFS ALL THAT MONEY DOWN THE DRAIN.

No. People who 'steal' can be reported and action taken against them. Incompetence is not compensated though so any items given away are not restored. It is impossible to scam or be scammed if the trading windows are being used appropriately.

[Supafly]

Originally posted by SynthShot:

WTF?! SO PEOPLE WHO STEAL JUST GET AWAY?! JUST LIKE THAT, AFTER THEY STEAL EVERYTHING? FFS ALL THAT MONEY DOWN THE DRAIN.

Account security is that of the owner. Valve provides methods to protect users accounts. If the user gives their credentials away then It's their own fault.

Plus as there is plenty of things that happen outside of Steam meaning Steam cannot verify things 100% of the time Valve doesn't have a legal leg to stand on. If Valve just went around pulling back items after users claiming their account were hijacked and they got scammed without 100% proof. At some point anyone would do it whether scammed or not and then Valve would be actually assisting to scam innocent victims. That'd cause serious legal issues.

Users have tools to secure their accounts. It's upto them to keep it secure.

If you give your bank details away the bank won't payout when someone empties your account.
If you give your house keys to a stranger and they steal your stuff your insurance company won't pay out because you fail;ed to keep your home secure.

And so on.......

[nullable]

Originally posted by SynthShot:

WTF?! SO PEOPLE WHO STEAL JUST GET AWAY?! JUST LIKE THAT, AFTER THEY STEAL EVERYTHING? FFS ALL THAT MONEY DOWN THE DRAIN.

Not exactly. Accounts involved in scams do get banned, just not always on the time line users often seem to think is appropriate. A lot of accounts used in scams are are hijacked from other hapless users, which provides insulation for the scammer,a dn added legitimacy as at least some users on the hijacked account's friends list trust the account owner. Which further compounds the damage that careless and reckless users cause by getting their account compromised.

https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003 And Valve doesn't restore items for reasons stated. Users tend to abuse it anyway, like claiming they were scammed any time they have second thoughts about a trade.

And at the end of the day if those items are so valuable to you, keep your account secure. l33t hackers aren't overcoming Valve's security, they're exploiting users who are careless or reckless using very common social engineering tactics. But that's what works. And human beings are flawed enough that that's what works best.