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Also, support will never contact you through Steam chat.
And the hijacker also read your real ticket and content.
Thats why he let you stay on account.
So legit email adresses would be...
Anything that does not end with steampowered.com is not legit. Not even stuff like steampowered.eu or .us / .ru / .pl etc...
Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.
Once you are sure you have regained control, you can start trading again. Please triple check any trades you make to be sure they are going to the correct account.
After you have secured the account, please edit your profile back to normal (if it was altered by the hijacker/scammer)
If you have lost access to the account
Account Recovery
https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
You should have received an email about the changes to your password/email. In that email is a link that allows you to lock the account, this will help reduce the damage that the hijacker can do.
While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.
it´s not possible to prove that scam so the items stay baned???
but in 3 days he was able to trade my skins....
how is this possible???
It's 5 you can check here
https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932&l=english