bought a game from steam and it shows in my library that i havent purchased it

[cypher gods]

So i bought PUBG from the store this day and it was downloading for like 20 minutes, suddenly it said there was an error and it stopped the download. when i checked my library it was showing a "purchase" button below the title of the game and not "play". I checked the game on the store but it didnt say that the game was on my library...

[J4MESOX4D]

You don't own the game on the account you are posting from.

[ReBoot]

Check your puechase history on Steam. What does it say? Also whats "an error"? You got an error text!

[cypher gods]

my purchase history says i purchased the game i even have the receipt in my email account.

[ReBoot]

Does the puechase history mention anything else about the game?

[cypher gods]

Originally posted by ReBoot:

Check your puechase history on Steam. What does it say? Also whats "an error"? You got an error text!

as it was downloading a window popped and said there was an error downloading the game. i only read the first line so i didnt know exactly what the error said

[cypher gods]

Originally posted by ReBoot:

Does the puechase history mention anything else about the game?

nope. it doesnt say anything

[ReBoot]

Dumb. Very very dumb. The text of this error might have been helpful. Also stop multiposting, that doesnt help!
Restart Stram, for starters.

[Theblaze]

Do you have multiple Steam Accounts?, if yes are you sure you're on the correct Steam Account?.

[cypher gods]

Originally posted by Theblaze:

Do you have multiple Steam Accounts?, if yes are you sure you're on the correct Steam Account?.

i have multiple ones but im sure im in the right steam account as my purchase history says i bought the game

[J4MESOX4D]

Originally posted by kikay:

Originally posted by Theblaze:

Do you have multiple Steam Accounts?, if yes are you sure you're on the correct Steam Account?.

i have multiple ones but im sure im in the right steam account as my purchase history says i bought the game

It doesn't appear to be as the account you are posting from owns no games, is limited and hasn't been used for 6 days.

[Kargor]

Still, the account you are using to post here doesn't own it.

And while there are tons of reports from people claiming they they don't have a game that they have bought, I'm not aware of any confirmed reports of Steam actually loosing games -- it's always "wrong account".

[cypher gods]

Originally posted by J4MESOX4D:

Originally posted by kikay:

i have multiple ones but im sure im in the right steam account as my purchase history says i bought the game

It doesn't appear to be as the account you are posting from owns no games, is limited and hasn't been used for 6 days.

Steam is showing that my account didnt buy the game but my purchase history still has the reciept and evidence that i bought it

[ReBoot]

Hage you been to the support page? It has a button labeled "Game is not in my library".

[Theblaze]

If that's indeed the correct Steam Account and you have the reciept, follow the link below and contact Steam Support.
https://help.steampowered.com/wizard/HelpWithGameIssue/?appid=578080&issueid=101

[cypher gods]

i contacted steam support i hope they'll reply as soon as possible