Downloading games kills my internet connection

[Θ | Pepinillo Riiiiick]

Hello again everyone, what's up?

EDIT: I personally solved the problem calling my ISP and making them bring me another modem.

Well I posted a while back this post . Basically, when downloading games, steam kills internet connection after a while.

I tried everything posted there and it didn't work (made all the exeptions for the steam ports, factory reset for my modem and disabled every security option, etc.
Talking to my ISP I found out that the problem is that when they detect the massive download of data, it shuts down the connection.

The problem with this is that, it still only happens with steam. While downloading with, say origin, I get the same download speed but my connection never dies. Also while putting a download speed limit lower than my max download speed, steam still makes the internet go down.

Does anyone have an idea on why it happens only with steam and how to fix it?
Thank you all very much for your time.

[Komrade]

'Talking to my ISP I found out that the problem is that when they detect the massive download of data, it shuts down the connection."

You answered your own question? It's an ISP issue and not Steam. If I were you I'd switch ISPs.

[Jaunitta 🌸]

Adding, try this as well
Steam top left settings> library> tick low bandwidth etc.
Also delete steam web cache and also delete steam downloads cache.
Close any web browsers you have open.
How long since you removed the internet history in the web browser such Chrome?
It all helps.
At Christmas time there can be high traffic so pause the download in Steam downloads let it sit for a bit do other things then unpause it.

[Θ | Pepinillo Riiiiick]

Originally posted by christmaS:

'Talking to my ISP I found out that the problem is that when they detect the massive download of data, it shuts down the connection."

You answered your own question? It's an ISP issue and not Steam. If I were you I'd switch ISPs.

First of all, sorry for the late response. Steam made my connection go away again when I tried another fix that didn't work.
I know I kinnda answered my own question, but I find it weird that the ISP takes down internet connection when high traffic is detected only in steam. Same ammounts of traffic with other softwares and nothing happens.

[Θ | Pepinillo Riiiiick]

Originally posted by Jaunitta 🌸:

Adding, try this as well
Steam top left settings> library> tick low bandwidth etc.
Also delete steam web cache and also delete steam downloads cache.
Close any web browsers you have open.
How long since you removed the internet history in the web browser such Chrome?
It all helps.
At Christmas time there can be high traffic so pause the download in Steam downloads let it sit for a bit do other things then unpause it.

Sorry for the late response. Steam took down my connection for hours this time.
I already tried all that, plus one of the things I tried before was formatting and reinstalling my PC, so internet history, download cache and all that is already empty.

[Kargor]

Maybe it's the ISP not liking large downloads...

[Iceira]

Originally posted by Kargor:

Maybe it's the ISP not liking large downloads...

not possible ISP lines are way bigger then hes. no this could look like end user cant keep up with incoming data , and somehow missing reduce reciving policy like ICMP, and i doubt you have block this on own network because that the only thing that controll it.


maybe you should tell other what setup you have, because not all connections require a router , but highly recommended ( router is like a doorman that filter traffic, or skilled people will call this layer3 solutions.

[Θ | Pepinillo Riiiiick]

Originally posted by Iceira:

Originally posted by Kargor:

Maybe it's the ISP not liking large downloads...

not possible ISP lines are way bigger then hes. no this could look like end user cant keep up with incoming data , and somehow missing reduce reciving policy like ICMP, and i doubt you have block this on own network because that the only thing that controll it.


maybe you should tell other what setup you have, because not all connections require a router , but highly recommended ( router is like a doorman that filter traffic, or skilled people will call this layer3 solutions.

Also not possible because I can download large ammounts of data with any other software. I downloaded Battlefield V that's 84 GB just fine at max speed. And even when I put a limit to steam download speed, it still kills my connection.

I'm directly plugged to the modem. Even with all it's security meassures deactivated, I still got the problem.

[Iceira]

name ISP and Region , but either way contact steam and ISP with it and tell them what you did and it do sounds like steam issue just like verizon DC/NE and steam, because you mention all other client work, get a friends laptop that do work at hes place test your line also this almost is 100% confirm that this is not your problem but a ISP into steam issue.

idea of this test is to avoid isp test your lines and cant get same result as you have and bill you for it, do see ISP service and the cost of it.

[Θ | Pepinillo Riiiiick]

Originally posted by Iceira:

name ISP and Region , but either way contact steam and ISP with it and tell them what you did and it do sounds like steam issue just like verizon DC/NE and steam, because you mention all other client work, get a friends laptop that do work at hes place test your line also this almost is 100% confirm that this is not your problem but a ISP into steam issue.

idea of this test is to avoid isp test your lines and cant get same result as you have and bill you for it, do see ISP service and the cost of it.

I believe that my ISP can't charge me for that test. In my country it's their responsability to provide a good service, so all the test they'll have to do are on them, since it's their problem.

I'm gonna try that to check if it's my problem or not, thank you very much for your help :D

[Ocsabat]

Does it kill the download also or just make everything else run extremely slow or not respond?

I downloaded Conan Exiles last night which is about 54GB. While it was downloading, Steam download screen and Task Manager showed that Steam was steadily utilizing 99%-100% of my bandwidth.

It pretty much killed my internet for anything else. It appeared that Steam didn't want to share any of the bandwidth.

I don't recall ever having such poor network performance downloading anything else. It made web browsing extremely sluggish and Youtube videos unresponsive.

[Crashed]

Doesn't Steam download in multiple streams simultaneously? If so, perhaps there should be an option to use only a single connection to download so as not to choke the network connection.

[Θ | Pepinillo Riiiiick]

Originally posted by Ocsabat:

Does it kill the download also or just make everything else run extremely slow or not respond?

I downloaded Conan Exiles last night which is about 54GB. While it was downloading, Steam download screen and Task Manager showed that Steam was steadily utilizing 99%-100% of my bandwidth.

It pretty much killed my internet for anything else. It appeared that Steam didn't want to share any of the bandwidth.

I don't recall ever having such poor network performance downloading anything else. It made web browsing extremely sluggish and Youtube videos unresponsive.

I thought it was that at first, but it outright kills internet connection. In fact, even the steam download itself stops because I'm no longer connected to internet.

[hbarsquared]

This also happens to me. When I'm downloading anything large on Steam, every other device connected to the router seems like it has a hard time making a connection. For example, if I try to go to a webpage, it will just spin for ~30 seconds before either timing out, or loading the page all at once. It seems once the device manages to get a connection there's no slowness, but Steam is hogging all the ... threads? I don't know how routers prioritize things.

FWIW, this has happened on three different routers, two ISPs and two countries (US and Sweden).

[Iceira]

Originally posted by hbarsquared:

This also happens to me. When I'm downloading anything large on Steam, every other device connected to the router seems like it has a hard time making a connection. For example, if I try to go to a webpage, it will just spin for ~30 seconds before either timing out, or loading the page all at once. It seems once the device manages to get a connection there's no slowness, but Steam is hogging all the ... threads? I don't know how routers prioritize things.

FWIW, this has happened on three different routers, two ISPs and two countries (US and Sweden).

contact steam support, because if you dont have bad packets or problem to own gateway into isp and speedtest is okay and not other game client problem, and game is frequent access files on steam server means its on of the most download games, then you might have other issue and steam route to you and from your ISP have issue they even mention some antivius app can do this.

but i doubt you have same region issue at this start before we could see a specific isp area and region.
most will say you should make own thread reason was verizon DC/NE a old thread now and i doubt you are that. ( maybe you did not notice that. )

[Crashed]

By the way, try setting a download speed limit in Steam Settings, which will help set aside part of your bandwidth for web browsing and other purposes.