Is there no Steam Support Tickets anymore?

[Gevaudan]

I have an issue that is not covered in their steam support section and needs an actual human being to look at it and fix it ... but I can't seem to find where to open a Steam support ticket anymore.

[76561198218426745]

You cannot open a ticket without going through the help site:

https://help.steampowered.com/

[Laptop]

They will make you go through the Q&As first seeing as a lot of issues can be solved before raising a ticket.

[Matt]

What's the problem? Is it something that a support article says "no" or "not possible" but you're wanting to contact support to see if they say "yes"?? Very few issues should require support assistance.

[Gevaudan]

Originally posted by Matt:

What's the problem? Is it something that a support article says "no" or "not possible" but you're wanting to contact support to see if they say "yes"?? Very few issues should require support assistance.

I went through support to remove an obsolete game from my games list, it said it removed it but it's still there :P. When I try to remove it again it gives me an error trying to remove it and it can't be installed or access.

So basically it's a dead game stuck in limbo ... I basically just want to file a support ticket to get them to nuke the thing.

[Laptop]

Originally posted by Gevaudan:

I went through support to remove an obsolete game from my games list, it said it removed it but it's still there :P. When I try to remove it again it gives me an error trying to remove it and it can't be installed or access.

So basically it's a dead game stuck in limbo ... I basically just want to file a support ticket to get them to nuke the thing.

Restart your PC a moment.

[Gevaudan]

Restart your PC a moment.

Thanks for the advice, didn't help though.

[Laptop]

Originally posted by Gevaudan:

Thanks for the advice, didn't help though.

Is the game still in your Steam library on you Steam profile page? I have the feeling it has been removed, just it is cached somehow locally on your system.

[Gevaudan]

Originally posted by Laptop65:

Originally posted by Gevaudan:

Thanks for the advice, didn't help though.

Is the game still in your Steam library on you Steam profile page? I have the feeling it has been removed, just it is cached somehow locally on your system.

Still in my library. I thought maybe it just took a while to be removed so I removed another game I had been meaning to remove and that one removed fine with no issue. So just to be sure I removed a third game that was frankly just a P.O.S. and that also removed fine.

Which means it is really just an error in their removal process.