I self locked my account, but the unlock code does absolutely nothing

[GunsBlaiz]

So i locked my account a few days back because i suspected someone stole my account. I was able to reset the password successfully, but when i used the unlock code, i get this email:

The self-lock on this account has been removed
The following features have been unlocked: purchasing, changing password, changing email, and playing on VAC enabled servers.

Trading and the Community Market will continue to be restricted for seven days. If your account has not had any activity for more than two months, these restrictions will apply for 30 days.
If changing your password was not a part of recovering access to your account, you should do that now.

Change your password

Add a phone number to your account to make account recovery easier in the future.


But my account is still locked, and i made a ticket on this issue almost 2 days ago with all the verification details n stuff. I still dont have a response. Is the unlock code thing a glitch, or will it unlock only after like, a week or something? Please help, thanks.

[You're NooB]

Make new one..becarefull next time

[Brujeira]

You're going to have to be a little more specific about which features haven't been unlocked. If it's just the market restrictions that you're referring to then that's not necessarily down to you using the self-lock tool - that's the standard restriction you get when you do a password reset.

[GunsBlaiz]

no i cant play on vac servers, purchase games or anything...all the restrictions you get when you lock ur account

[Kenny32673]

Yeah if you've made a ticket there's no need to make another one as it won't help you. Unfortunately Steam support are very slow and 2 days is nothing. You could be waiting anything up to a week.

[GunsBlaiz]

is there anything i could do about the unlock code issue? I searched google for something, but I've seen nothing that mentions this(it could be that im not searching deep enough)

[GunsBlaiz]

hi, im trying to remove the self lock i put on my account earlier. I tried using the code, and im getting confirmations about unlocking, but on my account it still says that it is locked.
"The self-lock on this account has been removed
The following features have been unlocked: purchasing, changing password, changing email, and playing on VAC enabled servers.

Trading and the Community Market will continue to be restricted for seven days. If your account has not had any activity for more than two months, these restrictions will apply for 30 days.
If changing your password was not a part of recovering access to your account, you should do that now.

Change your password

Add a phone number to your account to make account recovery easier in the future."

I received this email when i used the unlock code, but its still locked, and i have the account alert.



"This account has been locked by its owner.
Steam's account locking tool allows the owner of an account to protect it from unauthorized actions if they suspect the account has been compromised. More information can be found here: Account Locking Tool


How to remove these restrictions:
Contact Steam Support and a support agent will verify that you are the owner of the account and restore full access to you. When submitting this message to Steam Support, please make sure that you include the account's login name and appropriate valid proof of ownership.

While waiting for support to review your request and to prevent a malicious user from stealing the account again, please ensure that your computer and email accounts are secure: Account Security Recommendations


For your security, the following features will be unavailable until Steam Support removes this lock:
Purchasing, gifting, trading, CD-Key activation, playing on VAC enabled game servers, and Steam Community access have all been disabled. "

That is the alert i've got.

I would appreciate if i get a response as soon as possible.








This is what i sent on my ticket, along with the verification detail stuff

[GunsBlaiz]

is there anything to help with the unlock code problem? Im putting the code after i click on the link on my email, and i even restarted my pc a couple of times. im getting emails saying its unlocked, but it isnt unlocked on my account and it shows an account alert saying that my account is locked.

[GunsBlaiz]

i only use one account, and thats this one im using right now.

Also i used the link i got from the mail saying self lock is requested n stuff.

basically, this.

This account has been self-locked as requested
Locked features include purchasing, changing password, changing email, Trading, Community Market, and playing on VAC enabled servers.
Once you've secured your Steam account and devices you can go ahead and unlock your account using the link below.

Unlock my account

(You'll need the code you received when you self-locked the account. If you have lost it you'll need to contact Steam Support for assistance.)

I need help from Steam Support securing and recovering my account

How do I provide proof of account ownership to Steam Support?

[A no-brainer]

The point is, if you are getting an email that says the account is unlocked than it should be unlocked, unless it is the wrong account or someone else with access to your account credentials is locking it again, but you should receive a message about the locking, for the second case.

I hope you have checked for malware before unlocking the account, so I do not know what could else be the reason, except unlocking takes some time and you would have to wait, I do not know how much time it takes.

If you are sure no one is relocking the account and that it is the right account (if I would get 1 $ for everyone telling on the forums he has only one, I would be rich by now ) than only support would be able to help, if it stays locked, I guess.

I hope you'll get it solved soon.

[GunsBlaiz]

im pretty sure its not getting relocked. But also, something that came into my knowlege recently is that i can change my password which is a thing thats supposed to be not allowed when your steam acc is locked. I'm wondering whether it takes a small period of time for the account to actually unlock after i put the code in? ( im not referring to the community market and the trading, im referring to the lock thing as a whole) If its glitched or this unlock code thing is just a gimmick, ig all i can do now is to wait ages for a reply from steam support ._.

[Finn]

Did u try Logging in and out? O_o

[GunsBlaiz]

yeah i did i even restarted my pc a few times no luck ._.