Accepting to renounce to refund when buying a game?

[Lo Burattino]

Today I was going to buy Sea of Thieves to try it out and then refund it and wait for ( IF GOD WOULD BE SO KIND TO ALLOW THEM) a sale to definitely buy it, but before actually buying it I have to click on a square that talks about "subscription to Steam" under which there's a little description that says by checking that square I officially renounce to my right for a refund

Did I misunderstand something? I can't get a refund?

[NICEgood32]

引用自 Benito Muscleini：

Today I was going to buy Sea of Thieves to try it out and then refund it and wait for ( IF GOD WOULD BE SO KIND TO ALLOW THEM) a sale to definitely buy it, but before actually buying it I have to click on a square that talks about "subscription to Steam" under which there's a little description that says by checking that square I officially renounce to my right for a refund

Did I misunderstand something? I can't get a refund?

Puoi spiegarmelo in italiano?

[Cathulhu]

https://support.steampowered.com/kb_article.php?ref=8620-QYAL-4516&l=
This should clear it up.

[Lo Burattino]

引用自 NICEgood32：

Puoi spiegarmelo in italiano?

nell' ultima schermata per l' acquisto del gioco mi arriva questo:

[ ] Accetto i termini del Contratto di sottoscrizione a Steam (ultimo aggiornamento: 30 apr 2019).

Cliccando sul pulsante qui sotto accetti di ricevere da Valve accesso a questo contenuto digitale al completamento dell'acquisto, invalidando il diritto di recesso del prodotto di 14 giorni. Ciò significa che dichiari esplicitamente di rinunciare al diritto di recesso per questo acquisto.

cosa vuol dire? che non posso chiedere il rimborso dopo averlo comprato? come mai?

[Ogami]

You can get a refund under the Steam Refund Policy Rules.
So , max 14 days since purchase, not played longer then 2 hours.
What you are waiving away by buying on Steam are your regional refund rules for digital goods.
Like for example in the EU its 14 days without any restrictions.
When you buy on Steam you explicitly give away your rights to those refund laws and accept Steam´s.
Which is completely legal btw and all the digital game clients do it.

[Lo Burattino]

引用自 Ogami：

You can get a refund under the Steam Refund Policy Rules.
So , max 14 days since purchase, not played longer then 2 hours.
What you are waiving away by buying on Steam are your regional refund rules for digital goods.
Like for example in the EU its 14 days without any restrictions.
When you buy on Steam you explicitly give away your rights to those refund laws and accept Steam´s.
Which is completely legal btw and all the digital game clients do it.

aaaaaaaaaah, I get it now thanks, well it's extremely badly written and made me believe I couldn't ask for a refund at all

[Wolf Knight]

the refund system is not there for you to try out games (demo). it is there for you to get a refund should there be an issue (doesnt work on your system, not what was advertised, etc). if you try to use it to demo games, steam can and will remove your ability to get refunds.

[Lo Burattino]

引用自 Wolf Knight：

the refund system is not there for you to try out games (demo). it is there for you to get a refund should there be an issue (doesnt work on your system, not what was advertised, etc). if you try to use it to demo games, steam can and will remove your ability to get refunds.

within 2 hours of playtime, I can ask for a refund for whatever reason I have

[Wolf Knight]

引用自 Benito Muscleini：

引用自 Wolf Knight：

the refund system is not there for you to try out games (demo). it is there for you to get a refund should there be an issue (doesnt work on your system, not what was advertised, etc). if you try to use it to demo games, steam can and will remove your ability to get refunds.

within 2 hours, I can ask for a refund for whatever reason I have

and if steam feels you are abusing it, they can say NO. using the refund system to demo games is abusing the refund system.

[NICEgood32]

引用自 Benito Muscleini：

引用自 NICEgood32：

Puoi spiegarmelo in italiano?

nell' ultima schermata per l' acquisto del gioco mi arriva questo:

[ ] Accetto i termini del Contratto di sottoscrizione a Steam (ultimo aggiornamento: 30 apr 2019).

Cliccando sul pulsante qui sotto accetti di ricevere da Valve accesso a questo contenuto digitale al completamento dell'acquisto, invalidando il diritto di recesso del prodotto di 14 giorni. Ciò significa che dichiari esplicitamente di rinunciare al diritto di recesso per questo acquisto.

cosa vuol dire? che non posso chiedere il rimborso dopo averlo comprato? come mai?

Vuol dire che se il gioco per qualche motivo vuoi rimborsarlo lo puoi fare dopo massimo 14 giorni e se lo hai giocato per meno di 2 ore. Mi sembra che sia questo

[Ogami]

引用自 Benito Muscleini：

within 2 hours, I can ask for a refund for whatever reason I have

True, but if you do it too often they may revoke your refund rights.
So it should only be used in serious cases like a game not working right.


Btw, if you just want to try out Sea of Thieves, its on the Xbox PC Gamepass.
Currently available for 1 dollar/euro a month to try out.
And you can play the game ( and about a hundred others) for 30 days without restrictions.
May be a better way to try it out then the 2 hours on Steam and having to buy it.

[Lo Burattino]

引用自 Ogami：

引用自 Benito Muscleini：

within 2 hours, I can ask for a refund for whatever reason I have

True, but if you do it too often they may revoke your refund rights.
So it should only be used in serious cases like a game not working right.


Btw, if you just want to try out Sea of Thieves, its on the Xbox PC Gamepass.
Currently available for 1 dollar/euro a month to try out.
And you can play the game ( and about a hundred others) for 30 days without restrictions.
May be a better way to try it out then the 2 hours on Steam and having to buy it.

Well I'm just trying it to see if my pc can run it with decent graphic settings, that's all

[Kargor]

引用自 Benito Muscleini：

Well I'm just trying it to see if my pc can run it with decent graphic settings, that's all

Do it enough times and you WILL get a warning. As you were already told, refunds are not a demo system. Steam is paying for it, so they are monitoring for abuse and will take action.

You buying a game with the intention to refund it anyway is clearly an abuse. Steam doesn't read forum posts to "AI" publically announced refund abuses, but it's an abuse nonetheless.

[Lo Burattino]

引用自 Kargor：

引用自 Benito Muscleini：

Well I'm just trying it to see if my pc can run it with decent graphic settings, that's all

Do it enough times and you WILL get a warning. As you were already told, refunds are not a demo system. Steam is paying for it, so they are monitoring for abuse and will take action.

You buying a game with the intention to refund it anyway is clearly an abuse. Steam doesn't read forum posts to "AI" publically announced refund abuses, but it's an abuse nonetheless.

hey I can barely buy one or 2 games a year on steam, let me at least try the game out for god's sake

[MadBone12]

引用自 Benito Muscleini：

hey I can barely buy one or 2 games a year on steam, let me at least try the game out for god's sake

No one here is stopping you from doing anything. They are explaining that if you routinely buy games to try them out, then refund them for whatever reason, eventually Steam will stop you from claiming any refunds. Even if you only ever ask for refunds within the time limits (14 days, 2 hours played), regularly refunding can still result in a ban from the refund system. If you want to risk your account that way, that is your business but people are explaining how the system works - no need to get in a huff.

[Lo Burattino]

引用自 MadBone12：

引用自 Benito Muscleini：

hey I can barely buy one or 2 games a year on steam, let me at least try the game out for god's sake

No one here is stopping you from doing anything. They are explaining that if you routinely buy games to try them out, then refund them for whatever reason, eventually Steam will stop you from claiming any refunds. Even if you only ever ask for refunds within the time limits (14 days, 2 hours played), regularly refunding can still result in a ban from the refund system. If you want to risk your account that way, that is your business but people are explaining how the system works - no need to get in a huff.

so steam doesn't like it if I do it routinely? well I do this rarely