My refund request was accepted, but I did not receive the money back

[ATM]

Hello anyone, i have a problem but i can't do anything to contact with steam support.
On august 13th, i purchased Monster Hunter World but my laptop only have 20 fps when playing game, then i request a refund to steam. In the next day, my request refund was accept.
But from that time until now i didnt get money back. I was call to bank support and bank said i didnt have any credit refund.
What should I do now?
Thankyou anyone, sorry for my english

[Xpliciit]

Refunds should take like upto 2 weeks or so I believe so you should contact Steam Support.

[Supafly]

Are you sure the money actually left your account when you purchased the game? Sometimes the funds haven't left/been cleared a persons account before a refund is granted. In these situations the transaction is canceled before the moeny leaves so there is no money to refund.

If money did leave your account you should have had that back by now so contact Steam support.

[Jerry]

Have you checked, if the payment went out in the first place? If you request a refund within a short time period, the paying order can be simply canceled instead of retransmitting the money.

[Count_Dandyman]

Check if the money ever actually left your account in the first place when a refund is requested and accepted quicklky enough all that happens is that the request for funds is cancelled and there is no money to refund/

[ATM]

Originally posted by Xpliciit:

Refunds should take like upto 2 weeks or so I believe so you should contact Steam Support.

Thankyou for the reply :D

[ATM]

Originally posted by Suicidal Monkey:

Are you sure the money actually left your account when you purchased the game? Sometimes the funds haven't left/been cleared a persons account before a refund is granted. In these situations the transaction is canceled before the moeny leaves so there is no money to refund.

If money did leave your account you should have had that back by now so contact Steam support.

Yes, because i received the message minus the money in my account. I user mastercard to purchase it. Thankyou for the reply :D

[ATM]

Originally posted by Jerry:

Have you checked, if the payment went out in the first place? If you request a refund within a short time period, the paying order can be simply canceled instead of retransmitting the money.

I was check it, and bank confirm. I use debit card, not credit card then i must pay first for buy anything (not pay later like credit card)
Thankyou for the reply :D

[Count_Dandyman]

Originally posted by <Taroz>:

Originally posted by Jerry:

Have you checked, if the payment went out in the first place? If you request a refund within a short time period, the paying order can be simply canceled instead of retransmitting the money.

I was check it, and bank confirm. I use debit card, not credit card then i must pay first for buy anything (not pay later like credit card)
Thankyou for the reply :D

Even with a debit card theres is a delay before the money is sent but the bank marks the money as unavailable to you once you set up the purchase so check your statement and see if the money was sent to Steam or not.

[Supafly]

Originally posted by <Taroz>:

Originally posted by Jerry:

Have you checked, if the payment went out in the first place? If you request a refund within a short time period, the paying order can be simply canceled instead of retransmitting the money.

I was check it, and bank confirm. I use debit card, not credit card then i must pay first for buy anything (not pay later like credit card)
Thankyou for the reply :D

Paying by debit OR credit is still paying by card an both can be delayed before clearing. This is why myself and others have said to check if the funds actually left your account. I went food shopping this morning and paid by Debit card. Currently that transaction is listed as pending on my account. I also used my credit card to pay for a new tyre for my car before I went food shopping. That is also in a pendng state.

While I can't use the funds in the pending state they haven't actually left my account. If I was to get a refund right now on either card 1 of 2 things will happen. The transaction will be nullified remving the pending status and allowing me access to those funds or I will have the funds refunded. When funds are actually refunded in this way you will sometimes actually have the money placed into your account before the original funds are even taken out of your account.

[ATM]

Originally posted by Count_Dandyman:

Originally posted by <Taroz>:

I was check it, and bank confirm. I use debit card, not credit card then i must pay first for buy anything (not pay later like credit card)
Thankyou for the reply :D

Even with a debit card theres is a delay before the money is sent but the bank marks the money as unavailable to you once you set up the purchase so check your statement and see if the money was sent to Steam or not.

Omg, thankyou for reply.

[ATM]

Originally posted by Suicidal Monkey:

Originally posted by <Taroz>:

I was check it, and bank confirm. I use debit card, not credit card then i must pay first for buy anything (not pay later like credit card)
Thankyou for the reply :D

Paying by debit OR credit is still paying by card an both can be delayed before clearing. This is why myself and others have said to check if the funds actually left your account. I went food shopping this morning and paid by Debit card. Currently that transaction is listed as pending on my account. I also used my credit card to pay for a new tyre for my car before I went food shopping. That is also in a pendng state.

While I can't use the funds in the pending state they haven't actually left my account. If I was to get a refund right now on either card 1 of 2 things will happen. The transaction will be nullified remving the pending status and allowing me access to those funds or I will have the funds refunded. When funds are actually refunded in this way you will sometimes actually have the money placed into your account before the original funds are even taken out of your account.

Thankyou very much for reply :D

[iram]

I have the same problem since 12 July (212 days) and I did not get my refund back + every time I contact them they close my support ticket with no reason they just say we transfer the refund to you contact your bank my bank says there is no pending refund

[nullable]

Originally posted by iram:

I have the same problem since 12 July (212 days) and I did not get my refund back + every time I contact them they close my support ticket with no reason they just say we transfer the refund to you contact your bank my bank says there is no pending refund

If you bought the game and refunded it same day, then chances are the money never left the bank, the refund would have canceled the transaction which wouldn't result in a separate refund transaction.

Steam's refund system probably didn't disappear your money, and your bank probably didn't lose it.

People don't balance their accounts anymore, and if you don't understand what actually happened behind the scenes and are stuck on a specific assumption you would see a problem that doesn't exist. 9ne that Valve can't solve for you.