My account was hacked and now all my rocket league cars are gone

[IronLG]

Hi , so i was hacked by a steam user named [removed] so if you can pls ban him and get back my rocket league cars.Or i would like a refund on all my keys that i spent on getting them.Please help me.

[LowJack_VA1]

Messaggio originale di SSG IronLG:

I asked rocket league and they said cause it was thru steam it is steams problem

Guess again!! Its your problem.

[IronLG]

Appearently rocket league lied to me
"Please keep in mind that refunds are not typically issued, and it's up to the store (Steam/Xbox/PSN) to issue one."

[IronLG]

So maybe i am miss reading it.

[IronLG]

Would it be possible at all to get my items back tho?

[LowJack_VA1]

No, Steam Support won't return the items.

Edit: read this carefully.

https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

[Cathulhu]

Messaggio originale di SSG IronLG:

Appearently rocket league lied to me
"Please keep in mind that refunds are not typically issued, and it's up to the store (Steam/Xbox/PSN) to issue one."

Generic male cow excrement.

Messaggio originale di SSG IronLG:

So maybe i am miss reading it.

Yes, you are.

Messaggio originale di SSG IronLG:

Would it be possible at all to get my items back tho?

Still no.

Messaggio originale di Cathulhu:

Steam Item Restoration Policy (Link)
Valve/Steam does not restore items. Especially in games like Rocket League. That game does not even use the Steam services for inventory or trading.

[IronLG]

I wonder why tho tbh they could just take it out of the persons account.Cause i have proof the ystole it

[IronLG]

but i don't know anything bout this lol.Sucks i got hacked tho :/

[LowJack_VA1]

READ THE POLICY

https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

[Cathulhu]

Who says that guy still has your items? He could have traded them for legit items already. Do you want those trades being reversed as well? And the trades after hat? And the trades after that?
See where i'm going? It's not as simple as reversing one trade, it could easily be half a dozen trades for just one item, exponentially more with each more trade involved.

That's why. Too much of a hassle and too many disgruntled players getting their trades reversed out of the blue.

Or they could simply roll your inventory back and essentially dupe the items. Which would be bad too as that would inflate the market with duped items.

Anyway, both won't happen as Rocket League does not use Steamworks for the inventory or trading. Valve can't see what happened.

Valve did everything they could, giving you back your account. And that's where their service ends.

Learn from your mistakes.

[IronLG]

Yea, welp that sucks tho but thanks for all your guys help tho

[IronLG]

Oh also i have a question i changed my password will they atill be able to get back into my account?

[IronLG]

Also..I have the hackers IP
does that help?

[Forcen]

Messaggio originale di SSG IronLG:

Oh also i have a question i changed my password will they atill be able to get back into my account?

Depends on how they got in the first time.

[Cathulhu]

Depends on how you got it compromised in the first place. If it was through malware and that is still on your computer, then yes.
If it was through your email address by resetting the password, then yes.

Changing the password is not enough, make sure that your accounts and your devices are safe and secure. Not just your Steam account, anything related to it. PC, email account, mobile devices and so on.

Messaggio originale di SSG IronLG:

Also..I have the hackers IP
does that help?

No.