Tutte le discussioni > Discussioni di Steam > Help and Tips > Dettagli della discussione
invalid ssl certificate
When i try to open steam store, this is all i can see on ther screen:
"Invalid SSL Certificate
The SSL certificate for https://store.steampowered.com/ is invalid and the page will not be loaded."

When i try it in browser (chrome) i get this:
Access Denied
You don't have permission to access "/D/10476/296433/000/store.steampowered.com/" on this server.
Reference #18.d7710617.1594503975.13610b39

I tried fixing the date and time, tried relogging, secure my internet settings, and a bunch of other methods I found suggested in other discussions but nothing worked.
Any help would be greatly appreciated.
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Here something's that comes to mind, I also list things you had done as well.
- Ensure you have sync the correct time on your device, sync to the internet.

- Clear cache, and cookies.

- Ensure you're not using VPN, proxy, or whatever as that can mess with you for location login, and your clock time.

- Ensure you're not blocking/filtering certain things if using 3rd party software to manage incoming, and outgoing traffic on your device.
Messaggio originale di Dr.Shadowds 🐉:
Here something's that comes to mind, I also list things you had done as well.
- Ensure you have sync the correct time on your device, sync to the internet.

- Clear cache, and cookies.

- Ensure you're not using VPN, proxy, or whatever as that can mess with you for location login, and your clock time.

- Ensure you're not blocking/filtering certain things if using 3rd party software to manage incoming, and outgoing traffic on your device.
i tried everything man and nothing helps... i dont know what to do and i missed summer sale cuz of this issue...
Messaggio originale di I'mBalage:
i tried everything man and nothing helps... i dont know what to do and i missed summer sale cuz of this issue...

Well that's probably not true. The SSL certificate is server side. Million and millions of people can access the store fine. So it's not an SSL issue on Valve's side. So there could be a slim chance it's an ISP issue. But the more plausible explanation is some issue with your modem, router or system.

Seeing as you haven't diagnosed the issue I am thinking you haven't tried everything. But if you really want help instead of making a vague and untrue statements you might start listing the exact things you have tried. From there it may be possible to identify the issue, or direct you to some new solutions.
Ultima modifica da nullable; 14 lug 2020, ore 16:30
Messaggio originale di Brockenstein:
Messaggio originale di I'mBalage:
i tried everything man and nothing helps... i dont know what to do and i missed summer sale cuz of this issue...

Well that's probably not true. The SSL certificate is server side. Million and millions of people can access the store fine. So it's not an SSL issue on Valve's side. So there could be a slim chance it's an ISP issue. But the more plausible explanation is some issue with your modem, router or system.

Seeing as you haven't diagnosed the issue I am thinking you haven't tried everything. But if you really want help instead of making a vague and untrue statements you might start listing the exact things you have tried. From there it may be possible to identify the issue, or direct you to some new solutions.

My aim wasn't to mourn. I'm not an IT guy, i know how to install and manage window/programs and thats all. I'm really not into advanced settings, i did everything in my power to find a solution, but i didnt succeed. Her is a list of what i tried, i'd be happy if you could help me out.

-made sure my date and time settings are correct
-reset my router and my modem (including every switch and access point in the house)
-reset my pc's internet and ssl settings
-removed every vpn and remote access programs (i used these for work and study for years and hat no problems with them)
-re-installed steam, tried steam beta
- Cleared cache, and cookies.
- Ensured that i'm not using proxy
- Ensured that i'm not blocking/filtering any flow of data

I want to make clear that i havent changed any setting nor on my pc nor on my modem/router/switch/access point in months, and didn't install a single game or program besides valorand, during it's beta, but steam work fined after i downloaded valorant. I first noticed my issue 2 weeks ago.
Please help.
Ultima modifica da imbalage; 15 lug 2020, ore 13:44
https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/clearing-a-web-browsers-ssl-state

https://www.keycdn.com/support/dns-cache

I would give these two things a try, do one try the store, than the other. Lots of things get cached that may not be covered by your normal clear cache/cookies process. SSL certificates may be one of those.
Messaggio originale di Brockenstein:
https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/clearing-a-web-browsers-ssl-state

https://www.keycdn.com/support/dns-cache

I would give these two things a try, do one try the store, than the other. Lots of things get cached that may not be covered by your normal clear cache/cookies process. SSL certificates may be one of those.
Sadly neither one of them worked, but if you have any other ideas pls let me know!
I would give these two things a try, do one try the store, than the other. Lots of things get cached that may not be covered by your normal clear cache/cookies process. SSL certificates may be one of those.
If your browser throws an SSL error, then more than likely either your clock is wrong or you have something intercepting your connection.
If nothing had work, then clearly something wrong on your device, or your router/modem, or something intercepting your connection.

If you use 3rd party software that manage permission, and/or internet connection, just run in Windows safemode with network enable, don't run any other applications you only want to see if you can get to Steam without the error, if it doesn't happen, then means you have something installed that messing with you, if it does happen then something wrong with as said above.

Just throwing it out there, doubt this will do anything, update your browser, and I assume you're using Firefox or Chrome?
Consider changing the DNS settings on your OS if you haven't done so.

Use GoogleDNS which is: 8.8.8.8
Ultima modifica da Phantom; 16 lug 2020, ore 4:48
Messaggio originale di Robin3sk:
Consider changing the DNS settings on your OS if you haven't done so.

Use GoogleDNS which is: 8.8.8.8
did that and no help...
You have the issue on both the client and a web browser (but access denied on there instead).

I believe that it's just an issue with shared ipv4 addressess because of your ISP.

Someone called it out earlier, and i'll quote an explanation about that.

if you share the internet connection with other people, the same for them. there are ISPs that use DSlite and bond multiple clients together on the same IPv4, you are sol if your provider doesn't give you the option to have an own ipv4.

https://steamcommunity.com/discussions/forum/1/3175526477766814584/#c3175526477767074936

The same error ssl cert and access denied can occur as a result of that and i am at least 90% certain that this is the case.

You already did all of the steps such as changing DNS, checking date/time; disabling proxys/VPN's or seeing if anything else is affecting your connection.
Messaggio originale di Robin3sk:
You have the issue on both the client and a web browser (but access denied on there instead).

I believe that it's just an issue with shared ipv4 addressess because of your ISP.

Someone called it out earlier, and i'll quote an explanation about that.

if you share the internet connection with other people, the same for them. there are ISPs that use DSlite and bond multiple clients together on the same IPv4, you are sol if your provider doesn't give you the option to have an own ipv4.

https://steamcommunity.com/discussions/forum/1/3175526477766814584/#c3175526477767074936

The same error ssl cert and access denied can occur as a result of that and i am at least 90% certain that this is the case.

You already did all of the steps such as changing DNS, checking date/time; disabling proxys/VPN's or seeing if anything else is affecting your connection.

yeahy so what should i do exactly?
Some news, i downloaded a vpn and if i connect to any oher contry it works, but as soon as i turn off the vpw it stops working
Messaggio originale di I'mBalage:
Some news, i downloaded a vpn and if i connect to any oher contry it works, but as soon as i turn off the vpw it stops working

That's definitely IP related, or related to your ISP, then.

Regarding the issue, you should contact your ISP about shared ipv4 addressess.

In the mean time, you can try generating a new IP somehow (based on the type of IP you have).
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Tutte le discussioni > Discussioni di Steam > Help and Tips > Dettagli della discussione
Data di pubblicazione: 11 lug 2020, ore 14:48
Messaggi: 24