Obtaining a refund for a dead game

[Morwyn]

Not sure if I should list the game but I bought a "Lifetime Premium" package for a game last year and it hasn't been updated since 2016 and the servers have been completely dead for ages. Nobody can login - The purchases were made through Steam, will Steam provide refunds?

[Kargor]

Steam is not an insurance company.

If the publisher works with Steam to provide refunds, then yes. Otherwise, Steam is not going to refund you from their own pockets.

[999999999]

All refunds are bound by these rules...

Where Refunds Apply

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

http://store.steampowered.com/steam_refunds/

[Morwyn]

I'm aware of the "rules" but this seems to be an exceptional case where development and support has ceased, entirely, for a game in development. There's a difference between "this game sucks" and "they broke their promise".

[999999999]

There is no promise that guarantees a game will be able to be played after X amount of time. All games have a developement life cycle that ends at some point. Some are much earlier than others.

[Morwyn]

Continued development is one thing, we're talking about a total inability to play the game because the servers are offline.

[999999999]

And many games are like that. Some you can not even download on Steam anymore. That is just part of the risk with online games.

If you want your money back, contact the publisher.

[Morwyn]

You're not helping. Maybe you and others want to just "lay down" but I refuse to get ripped off.

[Peter Brev]

Contact the publisher to work on a potential refund.

[C4RNIVOR3]

Postat inițial de Morwyn:

You're not helping. Maybe you and others want to just "lay down" but I refuse to get ripped off.

No one is laying down, steam literally is not going to help you in this regard. If you contact support about it they will simply point you to the refund policy and leave it at that. Steam is not under any obligation to reimburse players past the policies they already have in place.

[Fumbles]

"You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

You can still make a request for a refund but the chances you'll receive it are low.

[Dr. Fronkensteen]

Postat inițial de Morwyn:

You're not helping. Maybe you and others want to just "lay down" but I refuse to get ripped off.

You really have no choice. In that EULA that you skipped reading and blindly agreed to are provisions that say support for the game can end at any time.

[Blank]

Lonath Online is just another example of this, yet it still remains on Steam and no refunds have been issued. It sucks, but we can't do anything, games are literally unplayable but that's what we're stuck with.

[Start_Running]

Postat inițial de Dr. Fronkensteen:

Postat inițial de Morwyn:

You're not helping. Maybe you and others want to just "lay down" but I refuse to get ripped off.

You really have no choice. In that EULA that you skipped reading and blindly agreed to are provisions that say support for the game can end at any time.

This has been a bog standard in all software eula.

[Morwyn]

From my wallet, it's called "Lifetime Premium" in-game and "unexpired" seem pretty clear.

Transaction ID: xxxxxxxxxxxxxxxxx
Purchased: Apr 18, 2016 @ 11:58am
Unexpired premium account - $14.99 USD

Total $14.99 USD

[999999999]

Postat inițial de Morwyn:

From my wallet, it's called "Lifetime Premium" in-game and "unexpired" seem pretty clear.

Transaction ID: xxxxxxxxxxxxxxxxx
Purchased: Apr 18, 2016 @ 11:58am
Unexpired premium account - $14.99 USD

Total $14.99 USD

For the lifetime of the game, correct. That time is over.