Xen Jan 11, 2018 @ 6:23pm
Redeem key in different region
I purchased Humble bundle for Civilization 6 when I was visiting Asia. I activated it and it's an Asia locked key. Now I get back in US and couldn't played it so I contacted Humble and they issued me a new key.

The problem I'm facing now is Steam doesn't let me redeem this key since I already have the game in my library. I found a link to remove the game permanently from library, but that will remove some DLCs too. Humble didn't issue me new key for DLC so I don't want to go this route.

Is there any way to just replace the old Asia key with the new one I received? Also, is there any way to contact Steam customer service directly?
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Showing 16-22 of 22 comments
Thunder 32X Dec 22, 2019 @ 8:18am 
Hello,

I have just bought MOrtal Kombat 11 from a known 3rd party key seller, and it said in the description GLOBAL.

When i tried to redeem the key, it was successful, but it mentioned ( RU/CIS) after the game.

I am now downloading the game but might take me 4 days to complete download since I have limited internet.

Question is: If the game was activated and is now in my library, is there a chance I will be able to play it in a couple days, or will I have to wait 3 months?

Thank you
Ogami Dec 22, 2019 @ 8:25am 
Originally posted by Under_Thunder:
Hello,

I have just bought MOrtal Kombat 11 from a known 3rd party key seller, and it said in the description GLOBAL.

When i tried to redeem the key, it was successful, but it mentioned ( RU/CIS) after the game.

I am now downloading the game but might take me 4 days to complete download since I have limited internet.

Question is: If the game was activated and is now in my library, is there a chance I will be able to play it in a couple days, or will I have to wait 3 months?

Thank you

If you could activate and install it there is no region lock. Will work like any other game you own.
The (RU/CIS) can mean its a retail copy from one of the countries in that region but not all of those have a region lock.
Last edited by Ogami; Dec 22, 2019 @ 8:25am
Thunder 32X Dec 22, 2019 @ 8:30am 
Originally posted by Ogami:
Originally posted by Under_Thunder:
Hello,

I have just bought MOrtal Kombat 11 from a known 3rd party key seller, and it said in the description GLOBAL.

When i tried to redeem the key, it was successful, but it mentioned ( RU/CIS) after the game.

I am now downloading the game but might take me 4 days to complete download since I have limited internet.

Question is: If the game was activated and is now in my library, is there a chance I will be able to play it in a couple days, or will I have to wait 3 months?

Thank you

If you could activate and install it there is no region lock. Will work like any other game you own.
The (RU/CIS) can mean its a retail copy from one of the countries in that region but not all of those have a region lock on the retail level.

Thank you so much for the fast reply :) ......Well, after activation, and i am now downloading, there are now some files created in the Download section, under MK11.....so I guess I wont have a problem installing the full game after the download is completed right?

Also what about the language, I fear it will be in Russian lol
Ogami Dec 22, 2019 @ 8:33am 
Originally posted by Under_Thunder:

Thank you so much for the fast reply :) ......Well, after activation, and i am now downloading, there are now some files created in the Download section, under MK11.....so I guess I wont have a problem installing the full game after the download is completed right?

Also what about the language, I fear it will be in Russian lol


A region locked key would not even activate and give you a error. At the latest when you are trying to download it would say something like " This game version is from a region you are not currently present in". and refuse to download/install.

As for language, there are actually some publishers that have language locked versions for the Russian market but thats mainly Ubisoft and Activision so you should be fine.
Thunder 32X Dec 22, 2019 @ 8:37am 
Originally posted by Ogami:
Originally posted by Under_Thunder:

Thank you so much for the fast reply :) ......Well, after activation, and i am now downloading, there are now some files created in the Download section, under MK11.....so I guess I wont have a problem installing the full game after the download is completed right?

Also what about the language, I fear it will be in Russian lol


A region locked key would not even activate and give you a error. At the latest when you are trying to download it would say something like " This game version is from a region you are not currently present in". and refuse to download/install.

As for language, there are actually some publishers that have language locked versions for the Russian market but thats mainly Ubisoft and Activision so you should be fine.


Thank you mate, I am now about 7% of the download, so I guess I will be fine then finger crossed :)
Brian9824 Nov 2, 2021 @ 5:35am 
Originally posted by KrisAryn:
hello everybody,
read the whole discussion and it provided really valuable insight into how steam region locking works, but it's a shame i would have to ask for some of your valuable time. So, my big brother gifted me a DVD of Dark Souls: Artorias of the Abyss edition GFWL, it's the japanese version of the Dark Souls: Prepare to Die Edition GFWL, he lives in japan, but my steam account is argentina, I haven't tried activating it yet, but would i be able to activate this GFWL key to my argentina steam account or there's some conditions that needs to be met before.

Try it and see, if it doesn't work then there is nothing you can do.
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Date Posted: Jan 11, 2018 @ 6:23pm
Posts: 22