How to reply to a steam support message?

[LIQUID]

I requested a refund and I was told I can be given a refund of credit into my steam wallet, but I'd need to respond and confirm that I approve of that. However, I can't see any way to reply to that message. How do I do that?

[gwait]

You don't need to reply. It was either approved or not.

[LIQUID]

Originally posted by gwait:

You don't need to reply. It was either approved or not.

" As a customer service gesture we can issue a credit for the amount of your purchase into your Steam Wallet. The wallet credit will also remove the title or item from your account.

Please respond to this ticket and indicate whether you would like us to proceed with this credit.

You’ll need to respond and confirm before we proceed with this credit. "

[gwait]

https://help.steampowered.com/en/wizard/HelpRequests

[LIQUID]

Originally posted by gwait:

https://help.steampowered.com/en/wizard/HelpRequests

So do I just click "Yes, this issue is resolved" ?

[ KARR™]

Originally posted by Liquid_Dragon:

Originally posted by gwait:

https://help.steampowered.com/en/wizard/HelpRequests

So do I just click "Yes, this issue is resolved" ?

If it is resolved and you want no further action taken, click that. If you want to talk to them and tell them "yes please refund me" then click REPLY and tell them that.

[Bleepie]

Clicking No will allow you to reply, sorry if this is a necro or whatever

[Judgmental Amaterasu]

Originally posted by leanderpereira846:

Originally posted by LIQUID:

I requested a refund and I was told I can be given a refund of credit into my steam wallet, but I'd need to respond and confirm that I approve of that. However, I can't see any way to reply to that message. How do I do that?

How much time did it take for the refund plz reply they told me the same but hope i get the credit by 12th so i can buy another game which is on sale by the 12th

You're asking this in a 4 year old thread. Refunds can take up to 7 business days once approved.

[satorin.LH]

Originally posted by  KARR™:

Originally posted by Liquid_Dragon:

So do I just click "Yes, this issue is resolved" ?

If it is resolved and you want no further action taken, click that. If you want to talk to them and tell them "yes please refund me" then click REPLY and tell them that.

I thought it is yes so I clicked it.
But now I am doomed
How can I arrange this procedure again

[Tenshi]

HELLO! If you want to reply just press "No, i need more help" after pressing that, it will allow you to reply to them. HOPE THAT WORKS!!!

[cSg|mc-Hotsauce]

Originally posted by Tenshi:

HELLO! If you want to reply just press "No, i need more help" after pressing that, it will allow you to reply to them. HOPE THAT WORKS!!!

Support tickets are archived and can't be seen 5.5 years later.

[Samuel]

This thread was quite old before the recent post, so we're locking it to prevent confusion.