STUCK IN RECONNECTING VOICE CHAT

[Limit Testing]

STUCK IN RECONNECTING VOICE CHAT.
I have this problem in voice logs where it failed. Dont know how to contact steam, every solution i see has kaspersky ♥♥♥♥ in em i dont have kaspersky. any fix?

[DannyBoy]

FWIW, I'll add my voice to this thread about the problem. Details, but no solution, here: https://steamcommunity.com/discussions/forum/2/2996547001739570930/

[Gradydad]

Having same issue, doesn't seem to be any solution and seems to be an issue on Steam's side.

[LeeRoy Spunkmeyer]

I am having the same issue, started Dec 9th and follows my account when logged in on other systems. My buddy logged in on on one of my systems with his account and no issues!!! Steam needs to fix this!

[qkslvrwolf]

If ya'll haven't yet, please file a ticket with steam support. They're only just beginning to "collect more data", and they're really only doing that through actual tickets, not really the forums.

When you file it, you'll probably get a "look at the forums" response, at which point if you click "I still need help" and then link them the a forum discussion where you've been participating, MAYBE you'll get a slightly more personal response that indicates they've added you to the actual internal bug report.

[sunshine240sx]

I did and they closed it with no fix.


Steam Support
Home > My Recent Help Requests > HT-4T7D-MHJB-R7CJ
Account:
Email:
Ticket: HT-4T7D-MHJB-R7CJ
Your help request: I have a question about the Steam Community
Related to: Steam

Message from you on Dec 10 @ 12:54am | 4 days ago
I have not been able to connect to voice chat for 2 days. I get the error "(WebRTC) Got failure (2) response from InitiateWebRTCConnectio" I have tried on my laptop at work which I have had no issues connecting to voice chat in the past, and get the same error. I tried on my friends PC, he is able to connect to voice chat just fine, and I get the same error.

Message from Steam Support on Dec 11 @ 6:50pm | 2 days ago
Hello,

I apologize for the delay.

I am also sorry to hear that you are experiencing this issue with Steam Voice Chat.

You'll first want to visit following article and follow all of the troubleshooting and configuration steps:
https://support.steampowered.com/kb_article.php?ref=2598-RTZB-6114

If you are still experiencing it after following those steps, please create a report in the official Steam Chat Discussions with a brief description, the steps that can be taken to reproduce it, as well as any other information that seems relevant.

You may also need to work with a local PC specialist in your area to help troubleshoot and isolate a possible underlying issue.


Regards,

Thanks for using Steam,
Michel C

Message from you on Dec 11 @ 7:45pm | 2 days ago
So the issue is not with my network or my PC. It does not matter what PC I log into it will not work. I have tried on my friends PC and it did not work for my on his PC when I logged into my steam account. But when he logs into his Steam account the voice feature works just fine. So this seems to be some issue with my steam account. You have pointed me to the Steam Chat Discussion but several people have posted there and they all have the same issue and we have yet to get any help.

https://steamcommunity.com/discussions/forum/1/2577696996218564446/?ctp=2
https://steamcommunity.com/groups/SteamClientBeta/discussions/3/1760230437366439848/?ctp=2

If you look at those 2 threads you will see it is the same for us all. Our account will not work but if we create a new steam account it will work or have a friend login to their account on our PC. This started happening for all of us on the 8th or the 9th

Message from Steam Support on Dec 13 @ 8:38pm | 17 hours ago
Please follow the instructions below to participate in the Steam client beta which may correct the issue you are seeing:

1) In Steam, click on "Steam" in the upper left, then choose the "Settings" menu. (Preferences on Mac)
2) On the "Account" tab under "Beta Participation" click the "Change..." button.
3) Select the desired beta test from the "Beta Participation" drop down list and click "OK".
4) You will be prompted to restart Steam, please select the "Restart Steam" button.

Note: In some cases, you may need to perform these instructions twice for the beta to take effect.

If you have any further questions or encounter any difficulty with this process, please refer to the Steam client Beta group.

Best Regards,
Anthony

Message from you on Dec 13 @ 8:48pm | 16 hours ago
I was already pert of the steam beta when the issue started. I have already opted out of the beta program before I opened the support ticket. This did not fix the issue. As I have stated before this seems to be an account issue and not a local issue. Please read the previous comments and the posts on the 2 steam threads I provided.

Message from Steam Support on Dec 14 @ 12:32pm | 1 hour and 12 minutes ago
Hello,

Thank you for taking the time to report this issue. I am sorry, but I do not have a fix for you at this time.

Along with reports submitted directly to Support, the Steam team uses a number of community sources to help investigate the frequency and severity of issues like this. These issues are continually being addressed through Steam Updates. Support does not provide any information on upcoming or planned fixes.

I would encourage you to search for the issue and post about it in one of the more active Steam community hubs, as other users may be experiencing the same thing.

Official Steam Feedback
Official Steam Help
Steam Subreddit

Again, I am sorry that we do not have a fix for you at this time.

Steam Support
Jake

Message from you on Dec 14 @ 12:41pm | 1 hour and 3 minutes ago
I have already posted on the steam support and have not received any help. Is their a way you can escalate this issue?

Message from Steam Support on Dec 14 @ 1:39pm | 5 minutes ago
I'm sorry, but we don't have any additional steps or information we can provide around this issue at this time.

Since there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.

If you have questions on an unrelated issue, please create a new help request and we will be happy to help you.

Steam Support
Jake
This help request has been closed.

[Cactus VR Studios]

Filed a ticket, no response yet. Filed like 5h ago

[qkslvrwolf]

It took them like 4 days to get back to me the first time, and about 3 days between each subsequent interaction

[SkippyDaMule]

My latest reply from Steam with my reply:
___________________________________________
Hello,

We're sorry that you are still experiencing this problem.

Please also go through our Troubleshooting Network Connectivity article for probable fixes even if it seems like your network is functioning correctly.

We also recommend visiting our Required Ports for Steam article to ensure the required ports for Steam are open. Additionally, our diagnosing and reporting network problems article has information that will help you self-solve different network problems you may be experiencing.

We apologize for the convenience and value your opinion.

Best regards,
Jennifer

Message from you on Dec 14 @ 11:26am | less than a minute ago
_____________________________________________


I have to assume you are an automated support bot at this point.

I would like to confirm this, so please reply with more useless troubleshooting suggestions. Please disregard all that I have outlined above and give me another canned support answer. Oh, and continue to use a female name like Tiffany, Jessica, Ivy or Jennifer.

Thanks for not caring

[Gradydad]

I just sent a Steam Support ticket, and I'd advise all others experiencing this issue to do the same.

[DKennyF42]

and keep this chat up, good luck to all of us.. still no solution yet

[Sun2000]

Hello Steam. Fix the error please...thank you

[Sun2000]

I sent support ticket ^

[Jaz]

I'm having the exact same issue, last week i was able to connect to my friend's voice channel with no issues, and today when i tried connecting to the voice channel it stays stuck on the "reconnecting" phase.

[JoKingdom]

I'm having exact the same problem. It's really frustrating.

[SpikeTheHuman]

I sent a support request too, outlining that I followed all the steps in the "Troubleshooting Network Connectivity", and explaining that it follows my account across devices, while other accounts can use the same devices without problem. They sent me back the same response SkippyDaMule and everyone else has been getting.

As a result of this, my whole gaming group has switched over to Discord for voice comm. Thankfully, they were willing to do so, and it has been working out well.