Suddenly steam voice cannot connect, at all

[Uncle Phil]

Hi there,


My friends and I have been using steam chat for many months to play in a group. We are also used to Steam going down for brief maintenance every Tuesday. However, after the brief Tuesday maintenance downtime today, when we went back on, my voice chat was no longer to connect to any chat whatsoever. If I try to create a voice channel in a chat room, I get the "Reconnecting..." icon, and I can't initiate or accept direct calls from other users either.

Per the below logs, WebRTC is apparently not able to get a signal out when trying to initiate Steam chat. I have:

1. ensured the appropriate ports are forwarded in my router.
2. reinstalled Steam
3. reinstalled all network drivers with a reset to factory settings
4. inspected all Windows Firewall settings, including a test with the firewall entirely disabled to rule it out
5. spent hours scouring Google and these forums for other ideas on how to fix it, and trying different things, all to no avail.

People seem to get struck with this issue semi-regularly and many of them don't ever seem to get a fix.

It was working just fine for months, years even, right up until the downtime a few hours ago, and that completely disabled it. During lockdown I've been using it for hours every day. Now out of the blue it doesn't work at all and I'm out of ideas on things to try to fix it. Any insight? Here's my voice log output.

[klaxon]

I'm having the same problems, no one else in my friends group, one of them in the same house.
I have tried every troubleshooting solution i found online. cleared webcache, reinstalled steam, added steam to my firewall. made sure the ports were open for voice chat and steam.
I am at a loss of what else I can do. Hopefully this gets fixed soon.

[Drathir]

Same here, tried to forward ports, disable firewall, reinstall steam, update tdrivers.. even logging in from other devices in other nets. The problem is bound to the account, not to hardware or connection.

[SkippyDaMule]

For me, I can confirm this has nothing to do with my ISP, firewall, virus checker, ports and is 100% based on my account. I can log into another account on the same PC and it works fine.

[SkippyDaMule]

I received a message back from my ticket:
Hey there,

I am sorry to hear that you are experiencing this issue with Steam Voice Chat.
You'll first want to visit following article and follow all of the troubleshooting and configuration steps: https://support.steampowered.com/kb_article.php?ref=2598-RTZB-6114
If you are still experiencing it after following those steps, please create a report in the official Steam Chat Discussions with a brief description, the steps that can be taken to reproduce it, as well as any other information that seems relevant.
You may also need to work with a local PC specialist in your area to help troubleshoot and isolate the underlying issue.

Thanks for using Steam,
__________________________________
I explained this is 100% an account issue, but I am not sure if I will get any real help.

[40Hands]

I have the same exact issue as you are all describing. Come on Valve, you have to know this is an issue...

[Василiй Кузьмович]

I have the same problem, and it's work fine on different account. Steam, please, fix this, i'm beg you, sometimes i'm speaking with this voice chat with my sister, and now this voice chat just stop working...

[Miller Time]

Support referred me to the troubleshooting article after I posted The error log. Useless.

[The Diving Crooner]

Re-Reposting from another thread on the same topic:

I put in a support request 2 days ago, and got a response today.

"Thank you for contacting the Steam Support team. It sounds like you’re having network problems.

Network problems can be caused by a variety of things, so even if it seems like your network is functioning correctly, please go through our Troubleshooting Network Connectivity article for probable fixes.

Additionally, our diagnosing and reporting network problems article has information that will help you self-solve different network problems you may be experiencing.

Steam Support is not really the best source for help with in-depth network troubleshooting. Many issues require someone to actually look at your machine or test your network and internet connection under a variety of circumstances, both of which we can't do here.

If you can’t solve the problem with the information in the above articles, the best way to proceed is to try to determine if the problem is with your computer or network, and then talk to a local computer diagnosis/repair shop or your internet service provider respectively."


I told them the network isn't the issue, there was no change to my network environment, only the steam client, and other users have detailed identical situations in at least three threads (and provided links to them). I said they could close the ticket but asked them to forward this feedback to whoever fixes bugs for the client.

Their response was lackluster, not acknowledging anything about the info I provided.

"We have provided all the available information in our previous message. Since there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request.

If you have questions on an unrelated issue, please create a new help request and we will be happy to help you."

So they were of no help. I just hope they passed this along to the right people.

[ZDuB]

still nothing?

here was my response,

"...We're still collecting bug reports as we resolve any outstanding issues with Steam Chat.

We really appreciate your feedback and help with this process."

[SkippyDaMule]

Still nothing from Steam :-(

[SkippyDaMule]

Cthulhu answered my prayers. Mine is working!

[Tekstorn]

Everything worked)

[ZDuB]

they fixed it, its working here now

[vort]

same issue here

(VoiceChat) Settings loaded from local storage
Resetting voice chat state and initiating local mic access only
(VoiceChat) Audio Worklets supported - high performance mic noisegate in use!
(VoiceChat) NoiseGate setup: {"attack":0.800000011920929,"release":0.05999999865889549,"threshold":-36,"bufferSize":128,"sampleRate":48000}
(VoiceChat) Inputs: 1 channels: 2 samples: 128
(VoiceChat) Outputs: 1 channels: 2 samples: 128
(VoiceChat) Noise gate had to re-initialize due to parameters changing
(VoiceChat) Mic input now above threshold.
(WebRTC) Mic Stream went inactive: inactive
(VoiceChat) Set selected mic a44ac152f96f0c85acf21b29ed3c90548ba3011cf7cb07084c322b6ec17df10d
Resetting voice chat state and initiating local mic access only
(VoiceChat) Audio Worklets supported - high performance mic noisegate in use!
(VoiceChat) NoiseGate setup: {"attack":0.800000011920929,"release":0.05999999865889549,"threshold":-36,"bufferSize":128,"sampleRate":48000}
(VoiceChat) Inputs: 1 channels: 2 samples: 128
(VoiceChat) Outputs: 1 channels: 2 samples: 128
(VoiceChat) Noise gate had to re-initialize due to parameters changing
(VoiceChat) Mic input now above threshold.
(VoiceChat) Mic input below threshold, cutting output.
(WebRTC) Mic Stream went inactive: inactive
(VoiceChat) Set selected output 38c3f04e6c1560c837300c050e23865cc6b5d5ef7c38c6dd7c2502b12314e714
(VoiceChat) New mic Input Gain value is 1.18
(VoiceChat) New mic Input Gain value is 1.12
(VoiceChat) New mic Input Gain value is 1.06
(VoiceChat) New mic Input Gain value is 1
(VoiceChat) New mic Input Gain value is 0.98
(VoiceChat) New mic Input Gain value is 0.96
(VoiceChat) New mic Input Gain value is 0.94
(VoiceChat) New mic Input Gain value is 0.92
(VoiceChat) New mic Input Gain value is 0.9
(VoiceChat) New mic Input Gain value is 0.88
(VoiceChat) New global OutputGain value is 0.94
(VoiceChat) New global OutputGain value is 0.92
(VoiceChat) New global OutputGain value is 0.9
(VoiceChat) New global OutputGain value is 0.88
(VoiceChat) New global OutputGain value is 0.86
(VoiceChat) New global OutputGain value is 0.88
(VoiceChat) New global OutputGain value is 0.9
(VoiceChat) New global OutputGain value is 0.92
(VoiceChat) New global OutputGain value is 0.94
(VoiceChat) New mic Input Gain value is 0.94
(VoiceChat) New mic Input Gain value is 0.96