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ttv/GageAntonDickerson Jun 22, 2020 @ 6:00pm
Trade redirected?
I was trying to gift my csgo inventory to a friend of mine, and in the trades menu it says I traded with someone I don't even know. I tried looking in the steam support page but all I found was a dead end page which said they wouldn't give me my stuff back. That can't possibly be right, so what do I do to get in direct contact with steam support, or how could I solve this myself?
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Showing 1-15 of 24 comments
FFL2and3rocks Jun 22, 2020 @ 6:02pm 
Someone else has access to your Steam account, probably because you gave away your login information by logging into a phishing site disguised as a giveaway/gambling/etc. site. You can't have your items back, but you can still secure your account so it doesn't happen again.

DO NOT TRADE

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key https://steamcommunity.com/dev/apikey
#1
ttv/GageAntonDickerson Jun 22, 2020 @ 6:04pm 
There's really no way to get my stuff back? Not even if I contact steam directly?
#2
FFL2and3rocks Jun 22, 2020 @ 6:05pm 
Nope. All trades are final. You are responsible for keeping your account and items safe.
#3
ttv/GageAntonDickerson Jun 22, 2020 @ 6:08pm 
Well it's not my fault that it was stolen, if anything it's Valve's for not having better security measures. I never got a notification to confirm that trade.
#4
JPMcMillen Jun 22, 2020 @ 6:15pm 
Originally posted by gage more like gayge:
Well it's not my fault that it was stolen, if anything it's Valve's for not having better security measures. I never got a notification to confirm that trade.
You didn't verify who you were trading your stuff too when you used the Authenticator to confirm the trade. There is a warning on the confirmation if you are trading with a non-Steam friend.
#5
ttv/GageAntonDickerson Jun 22, 2020 @ 6:18pm 
Originally posted by JPMcMillen:
Originally posted by gage more like gayge:
Well it's not my fault that it was stolen, if anything it's Valve's for not having better security measures. I never got a notification to confirm that trade.
You didn't verify who you were trading your stuff too when you used the Authenticator to confirm the trade. There is a warning on the confirmation if you are trading with a non-Steam friend.
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.
#6
FFL2and3rocks Jun 22, 2020 @ 6:19pm 
Originally posted by gage more like gayge:
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.

You began a trade with a friend.

The phishing bot who had access to your account canceled it and made a new trade with another account which copied the name and avatar of your friend.

You confirmed the second trade because you thought it was the first trade.
#7
bon Jun 22, 2020 @ 6:22pm 
Originally posted by gage more like gayge:
Originally posted by JPMcMillen:
You didn't verify who you were trading your stuff too when you used the Authenticator to confirm the trade. There is a warning on the confirmation if you are trading with a non-Steam friend.
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.

You're still responsible for your account, I'm afraid. You're more than welcome to contact support, but it's most likely they won't revert a trade that your account authorised. Next time use Steam Guard and 2FA for your accounts, and stay away from untrustworthy sites that need your Steam account to sign in with.
#8
ttv/GageAntonDickerson Jun 22, 2020 @ 6:41pm 
Originally posted by con:
Originally posted by gage more like gayge:
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.

You're still responsible for your account, I'm afraid. You're more than welcome to contact support, but it's most likely they won't revert a trade that your account authorised. Next time use Steam Guard and 2FA for your accounts, and stay away from untrustworthy sites that need your Steam account to sign in with.
I was using steam Guard and 2FA though, and I didn't sign into anything untrustworthy with my steam acclunt.
#9
ttv/GageAntonDickerson Jun 22, 2020 @ 6:44pm 
Originally posted by FFL2and3rocks:
Originally posted by gage more like gayge:
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.

You began a trade with a friend.

The phishing bot who had access to your account canceled it and made a new trade with another account which copied the name and avatar of your friend.

You confirmed the second trade because you thought it was the first trade.
What a ♥♥♥♥♥♥ thing for someone to do. But of course that's "my fault" for steam not even being able to detect these things.

The fact that steam doesn't have a way for me to contact them directly pisses me off a bit, so thank you for being so quick to reply.
#10
FFL2and3rocks Jun 22, 2020 @ 6:46pm 
Originally posted by gage more like gayge:
I was using steam Guard and 2FA though, and I didn't sign into anything untrustworthy with my steam acclunt.

Everyone says that, until they realize "Oh yeah, I logged into this one site because a famous Youtuber said it's safe" or "I thought it was an official and trusted Steam-sponsored knife giveaway."

Tricking someone into giving their items away is easier than bypassing Steam's security and hacking into Valve's computers.
Last edited by FFL2and3rocks; Jun 22, 2020 @ 6:55pm
#11
Judgmental Amaterasu Jun 22, 2020 @ 6:48pm 
Originally posted by gage more like gayge:
Well it's not my fault that it was stolen, if anything it's Valve's for not having better security measures. I never got a notification to confirm that trade.

Yes it is your fault. You basically have to give your account information away, maybe like those crappy trade sites people always go to right before they get their account yoinked.
#12
JPMcMillen Jun 22, 2020 @ 6:58pm 
Originally posted by gage more like gayge:
Originally posted by JPMcMillen:
You didn't verify who you were trading your stuff too when you used the Authenticator to confirm the trade. There is a warning on the confirmation if you are trading with a non-Steam friend.
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.
You didn't look close enough. All you did was make sure the name and avatar were correct. When the bot redirects the trade, the account it redirects it too has it's profile name and avatar changed to whomever was the original recipient.
#13
JPMcMillen Jun 22, 2020 @ 7:06pm 
Originally posted by gage more like gayge:
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.

In fact, your confirmation screen would have said in red letters that you were not friends with the person you were confirming a trade with AND that the person had recently changed their profile name. I just did a trade with someone from the trading group and had BOTH those messages appear on my confirmation screen with the Authenticator because the other person was some random user trading their event cards for gems.

So you in fact did not pay attention when you confirmed your trade.
Last edited by JPMcMillen; Jun 22, 2020 @ 7:06pm
#14
Judgmental Amaterasu Jun 22, 2020 @ 7:11pm 
Originally posted by JPMcMillen:
Originally posted by gage more like gayge:
No I was trading with someone I was friends with, and I verified that, but in the trades log it says I traded with someone else that I never verified, or even knew.

In fact, your confirmation screen would have said in red letters that you were not friends with the person you were confirming a trade with AND that the person had recently changed their profile name. I just did a trade with someone from the trading group and had BOTH those messages appear on my confirmation screen with the Authenticator because the other person was some random user trading their event cards for gems.

So you in fact did not pay attention when you confirmed your trade.

Naw bro you know it's totally steams lack of security at fault and never the OP /s
#15
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Date Posted: Jun 22, 2020 @ 6:00pm
Posts: 24
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