HACKED ACCOUNT NEED HELP.

[JJ]

I do pro scene in the PUBG PH. The account that got hacked is "Bofoii"

I have 3600+ hours on pubg and other hours on other games. We were having the PSS last week so I decided to remove the authenticator for faster access since it was a 3 day tournament.

But then today, I can't access it anymore and the email was changed I doubt the number too has been. Even when I tried the helpdesk I can't find a way to get it since I don't know the email they changed it into.

I really need this account I am not yet done with my career.

I just hope to get some help directly to the help center where we can chat it live.

[ReBoot]

https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366

[Bee🐝]

Firstly, your account wasn't hacked - somehow you provided the scammers with your login details, it's important to realise this to prevent it from happening in the future.

Secondly, Recovering a Stolen or Hijacked Steam Account https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin
Note, you must be signed out to do this.

You MUST do the following steps to secure your account courtesy of Cheezus:

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey - This field should be blank

[JJ]

引用自 Beezzi：

Firstly, your account wasn't hacked - somehow you provided the scammers with your login details, it's important to realise this to prevent it from happening in the future.

Secondly, Recovering a Stolen or Hijacked Steam Account https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin
Note, you must be signed out to do this.

You MUST do the following steps to secure your account courtesy of Cheezus:

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey - This field should be blank

I don't recall having transactions that would require me to provide my login credentials. It was working last night played some rank then went off to sleep. The next thing I know. Is the password is incorrect. And yes I tried the helpdesk. It showed me the email linked to the account. It's different and very long I have my gmail linked to it now its an email with an @r something.

Also thank you for this. I already made a ticket but I feel like I am not going to get a response. I did it again before sending this reply. But it says I have way too many entries.

[Roday]

引用自 Alon's Property：

引用自 Beezzi：

Firstly, your account wasn't hacked - somehow you provided the scammers with your login details, it's important to realise this to prevent it from happening in the future.

Secondly, Recovering a Stolen or Hijacked Steam Account https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin
Note, you must be signed out to do this.

You MUST do the following steps to secure your account courtesy of Cheezus:

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey - This field should be blank

I don't recall having transactions that would require me to provide my login credentials. It was working last night played some rank then went off to sleep. The next thing I know. Is the password is incorrect. And yes I tried the helpdesk. It showed me the email linked to the account. It's different and very long I have my gmail linked to it now its an email with an @r something.

Also thank you for this. I already made a ticket but I feel like I am not going to get a response. I did it again before sending this reply. But it says I have way too many entries.

It will be impossible for someone to hack ur account if u never click dangerous links/log in into phishing site

Just remember,do u ever click any 'giveaway'/weird link?
Or log in into 3rd party website?

[kunkun公主]

waterwater

[JJ]

引用自 You：

引用自 Alon's Property：

I don't recall having transactions that would require me to provide my login credentials. It was working last night played some rank then went off to sleep. The next thing I know. Is the password is incorrect. And yes I tried the helpdesk. It showed me the email linked to the account. It's different and very long I have my gmail linked to it now its an email with an @r something.

Also thank you for this. I already made a ticket but I feel like I am not going to get a response. I did it again before sending this reply. But it says I have way too many entries.

It will be impossible for someone to hack ur account if u never click dangerous links/log in into phishing site

Just remember,do u ever click any 'giveaway'/weird link?
Or log in into 3rd party website?

I may have encountered some but that wasn't any steam 3rd party or steam related sites. If that is still the case. How can I recover when I don't have the email to the account or the number since they changed it.

[Bee🐝]

引用自 Alon's Property：

引用自 Beezzi：

Firstly, your account wasn't hacked - somehow you provided the scammers with your login details, it's important to realise this to prevent it from happening in the future.

Secondly, Recovering a Stolen or Hijacked Steam Account https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

And to help you sign-in: https://help.steampowered.com/en/wizard/HelpWithLogin
Note, you must be signed out to do this.

You MUST do the following steps to secure your account courtesy of Cheezus:

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey - This field should be blank

I don't recall having transactions that would require me to provide my login credentials. It was working last night played some rank then went off to sleep. The next thing I know. Is the password is incorrect. And yes I tried the helpdesk. It showed me the email linked to the account. It's different and very long I have my gmail linked to it now its an email with an @r something.

Also thank you for this. I already made a ticket but I feel like I am not going to get a response. I did it again before sending this reply. But it says I have way too many entries.

Even if you can't remember how they got your details, still do all those steps - it's actually vital in that case - especially check the API key field.

Good news is, support's pretty good at restoring accounts so you should get a response.

引用自 Alon's Property：

How can I recover when I don't have the email to the account or the number since they changed it.

Support should walk you through it.

[JJ]

I see how long does it take for them to reply back?

[Bee🐝]

引用自 Alon's Property：

I see how long does it take for them to reply back?

No way to tell - it depends on how swamped support is. It's Monday; they should just be coming off the weekend ticket rush.

[JJ]

Someone logged into my account and replied.

https://scontent.fmnl4-1.fna.fbcdn.net/v/t1.0-9/105043346_10213132847796179_8144636371767346034_o.jpg?_nc_cat=104&_nc_sid=1480c5&_nc_eui2=AeHWPYloy2yefEI4S6KjvQ-RcV-2PSMWSs1xX7Y9IxZKzRWcQZVbezVu1ThqTh7NGo4&_nc_ohc=4FNu4O92B_sAX8imYWF&_nc_ht=scontent.fmnl4-1.fna&oh=dbfd3bbbaa80121ec08c7264ab6a0f11&oe=5F17E52E

[Bee🐝]

Don't interact with them. Support will deal with it when they return your account.

[JJ]

引用自 Beezzi：

Don't interact with them. Support will deal with it when they return your account.

AIght I'll keep my cool. Thank you. how many days do you think I'll receive the support's reply?

[Mikko]

引用自 Alon's Property：

引用自 Beezzi：

Don't interact with them. Support will deal with it when they return your account.

AIght I'll keep my cool. Thank you. how many days do you think I'll receive the support's reply?

I think a few hours.

[Cathulhu]

Average response times can be found here:
https://store.steampowered.com/stats/support

[76561198990249735]

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