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you have steam event sale ongong now. ( ISP's network congesstion is a possibilities, you can try change steam DL zone, but that will not help if it is your ISP that is the bottleneck , and try see its a matrix , you try avoid heavy loaded area, into whatever steam dl server, this will not help if it is your ISP that is the weakest link, or should i said many user that try DL same time.
and yes complain to own ISP, what if they dont know or know who down the line is the bottleneck a ISP partner maybe.
learn what steam event sale is then you get it and see it as a black friday sale event then you get this better, we as user just start to see the clues over many years,
and why will a ISP make fiber highway better with a temporary steam sale , the ugly truth about see things from 2 sides.
So yeah steam download cue is a reality , not because steam cant keep up, its the ISP down the line that is the weakest link, and that why we dont have steam DL cue i bet,
i have no issue one day a ISP dare say its steam server that is the weakest link and cant keep up. ( i see things from network point of view not ISP or steam side. huge diffrence )
and here i and other is only a user or gamer at steam in this forum.
we are not support here either.