Slyqc 19 Okt 2017 @ 12:26pm
Help with refund when games goes on sale after buying them?
Hey there, I'm just wondering, what's the policy about balancing a games you purchased and it ends up being on sale shortly after buying it?
In my case I would like to buy Final Fantasy XIV Stormblood but when I contacted Square Enix support asking when it would be on discount on Steam, they told me Steam is the one deciding for that but that most of their reseller planned to have it on discount for the Black Friday.
Problem is, when asking to Steam support, they told me they don't disclose this information...

And truth be told I don't wanna spend 50$ when it's gonna be at 25$ next month.

So does anyone know what happens if I buy Stromblood today and it does pop up at discount for the Black Friday? Am I getting ♥♥♥♥♥♥ by 25$ because steam refused to diclose the information or do they balance it?
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HEART 19 Okt 2017 @ 12:29pm 
https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126

I bought a game right before it went on sale. Can I get a refund and repurchase it at the sale price?

Yes.

If you have not already requested a refund, make sure the purchase is eligible and submit a request here.

Please note that approved refunds may take up to 7 days to process.
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key words are "make sure the purchase is eligible" meaning that you still need to abide by the 2 hour and 2 week rule
Terakhir diedit oleh HEART; 19 Okt 2017 @ 12:30pm
999999999 19 Okt 2017 @ 12:29pm 
Valve does not decide the price or when sales occur for other publisher products. Publishers decide that.

No. You don't get money back. That would be way outside of the refund time limits.

Refunds on Downloadable Content

(Steam store content usable within another game or software application, "DLC")
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

http://store.steampowered.com/steam_refunds/
Terakhir diedit oleh 999999999; 19 Okt 2017 @ 12:30pm
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