All Discussions > Steam Forums > Help and Tips > Topic Details
Chotato Jun 9, 2020 @ 5:28pm
Stuck "updating Steam information"
Steam refuses to start since this morning. Whenever I start my computer I have to manually kill the Steam.exe process because it hangs with no visible windows. I start it manually (both with and without admin mode) and it just says "connecting to steam account: XXX" and never progresses.

I've tried restarting my computer already and it didn't help.
I've tried adding -tcp to the shortcut and it didn't help either.
I've tried clearing the appcache folder and it didn't help.
Last edited by Chotato; Jun 9, 2020 @ 5:53pm

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Originally posted by Leeson:
If your running the old client ui still you'll have to update it as a recent change with app packages has occured and the old ui doesn't support it. Try seeing if you have a steam.cfg file in your Steam directory and remove it then try launching Steam again.
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Leeson Jun 10, 2020 @ 1:17am 
If your running the old client ui still you'll have to update it as a recent change with app packages has occured and the old ui doesn't support it. Try seeing if you have a steam.cfg file in your Steam directory and remove it then try launching Steam again.
#1
Chotato Jun 10, 2020 @ 8:32pm 
That

Originally posted by Leeson:
If your running the old client ui still you'll have to update it as a recent change with app packages has occured and the old ui doesn't support it. Try seeing if you have a steam.cfg file in your Steam directory and remove it then try launching Steam again.
That was exactly the problem. First the old Library UI broke Civ 6 after the most recent update and then it broke Steam as a whole. I copied my Common folder elsewhere and reinstalled Steam entirely and it's working now. Though I still hate the new library UI.
#2
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jun 9, 2020 @ 5:28pm
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