"An unexpected error has occurred. Your purchase has not been completed. Please contact Steam Support"

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iPwNftw Jul 17, 2017 @ 2:12pm

Hello, i got this error when i try to purchase games with my credit card, help please :D
thaanks

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Showing 1-9 of 9 comments

~Black Cat~ [EH] Jul 17, 2017 @ 2:15pm

My purchase attempts are failing. What can I do?

If you are attempting your purchase through the Steam website, please try purchasing through the Steam application, or vice versa.
Disable or completely remove any IP proxy or VPN software that you may be using, restart your computer, and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam.
If you are unable to complete a purchase, contact Steam Support with detailed information, including your Steam account name and the exact error message that you are seeing.

https://support.steampowered.com/kb_article.php?ref=4453-WGHZ-7934#purfail

iPwNftw Jul 17, 2017 @ 2:20pm

i'm not using any proxy, i tried with website, PC application & even with android APP & still nothing weird....

~Black Cat~ [EH] Jul 17, 2017 @ 2:22pm

Then contact your credit card provider because sometimes they hold steam transactions, but you should make a steam support ticket for this so they can help you better.

iPwNftw Jul 17, 2017 @ 2:24pm

okey thanks i will see

Snuffeldjuret Jul 17, 2017 @ 2:29pm

Same here. Seems fishy that steam does not include my zip-code in the saved billing address. No wonder the purchase doesn't go through ^^. When I look through my failed transactions, it even displays the last 2 digits wrong. I doubt the issue is my bank on this one.

๖ωσℓƒii ॐ Sep 20, 2020 @ 3:13pm

same here. any solutions or alternatives yet? got only credit card from amex. did you tried other payment methods? paypal doesnt work aswell.. webmoney is disabled on the moment.