Steam blue screens my laptop upon being opened

[Koma]

Every time I opened steam on my laptop, my computer blue screens. I know that reinstalling steam fixes this but i'm not at a place where I can re-download any games. This happened after I tried to end something in task manager.

Specs are as follows

i7 2.7ghz processor
12gb RAM
Nvidia Geforce GTX 965m
Windows 10
Let me know if I should put anything else under specs.

[[SKRA] 桜 JustAguyFromSomewhere]

Well other than the bluescreen does it tell you what caused it like "windows have encounterd a problem"

Try these:
https://support.steampowered.com/kb_article.php?ref=2592-EYAH-5362
https://steamcommunity.com/discussions/forum/1/541906989403873921/
https://answers.microsoft.com/en-us/windows/forum/all/windows-bluescreen-of-death-as-soon-as-open-steam/1e032bea-c59d-43e0-b760-f8d14fe5eeec

[Koma]

the only thing it says besides Your PC ran into a problem and needs to restart. We're collecting error info is it gives me a stop code that says IRQL not less or equal

[shade00]

how old is your computer, i ask as they usually refer to the blue screen as the blue screen of death.
that doesnt always mean the comptuers getting ready to fail though, could mean it just has some errors in the hd.

one thing to try just incase and wont hurt to try is an disk check.
visit computer-properties of drive C - tools and error checking.
it wont run well your on the computer so schedule one for later.
as itll take an few hours possibly, time usually goes by HD size.

[[SKRA] 桜 JustAguyFromSomewhere]

Originally posted by D1zt0rt:

the only thing it says besides Your PC ran into a problem and needs to restart. We're collecting error info is it gives me a stop code that says IRQL not less or equal

https://neosmart.net/wiki/irql-not-less-or-equal/
Seem like it is a effed software installation, as you said reinstaling steam might/will fix it. you can move your games folder somewhere and delete steam reinstall then move your games folder to the correct place.

[Koma]

Originally posted by shade00:

how old is your computer, i ask as they usually refer to the blue screen as the blue screen of death.
that doesnt always mean the comptuers getting ready to fail though, could mean it just has some errors in the hd.

It's only around a year and a half old

[shade00]

Originally posted by D1zt0rt:

Originally posted by shade00:

how old is your computer, i ask as they usually refer to the blue screen as the blue screen of death.
that doesnt always mean the comptuers getting ready to fail though, could mean it just has some errors in the hd.

It's only around a year and a half old

well thats good news, but computers can have problems early on too sadly.
goes by if any faults appear in the making of it or how hard its worked.
but hopefully its not anything like that.

as for disk check its something which should be done possibly monthly.
there is other tune up methods for computers which help keep them in good shape.
like defragging the HD, or cleaning the registry.

now this has me wondering what programs steam requires to run.

[Koma]

Originally posted by shade00:

Originally posted by D1zt0rt:

It's only around a year and a half old

well thats good news, but computers can have problems early on too sadly.
goes by if any faults appear in the making of it or how hard its worked.
but hopefully its not anything like that.

as for disk check its something which should be done possibly monthly.
there is other tune up methods for computers which help keep them in good shape.
like defragging the HD, or cleaning the registry.

now this has me wondering what programs steam requires to run.

Well this happened right after I ended my antivirus program in task manager because it was using a lot of memory, making stuff lag. Maybe I unknowingly corrupted something?

[shade00]

Originally posted by D1zt0rt:

Originally posted by shade00:

well thats good news, but computers can have problems early on too sadly.
goes by if any faults appear in the making of it or how hard its worked.
but hopefully its not anything like that.

as for disk check its something which should be done possibly monthly.
there is other tune up methods for computers which help keep them in good shape.
like defragging the HD, or cleaning the registry.

now this has me wondering what programs steam requires to run.

Well this happened right after I ended my antivirus program in task manager because it was using a lot of memory, making stuff lag. Maybe I unknowingly corrupted something?

ah yeah you should have gone into the antivirus programs options and disabled it or via its quick menu.

so this happened same day directly after it?
also do you always delog daily, or do you leave steam active, i ask as a recent update is causing trouble for many which sometimes people think the problems based on something that day when its actually from an past day, prob not the reason but best to ask.

also what antivirus program was it, since they tend to have tie ins into each program.
so chance maybe just maybe the ending program could effect other programs.

sorry if not much help bit tired atm, so just tossing mainly possibles.
other then the diskcheck and tuneup which could possibly help.
the other things are all ideas, but unsure what the root cause could be.


but yeah, if you leave your computer on you may think problem cause is from today.
when possible was from another day.
id say run diskcheck and tuneups just to see if it helps at all.
iobit.com has systemcare which can help tuneup side.

also be wary of reinstalling steam, it sometimes fixs things, but doesnt always.
which if you do be sure to move screenshots and games to another area as steam auto deletes them upon deinstall.

[Koma]

Originally posted by shade00:

Originally posted by D1zt0rt:

Well this happened right after I ended my antivirus program in task manager because it was using a lot of memory, making stuff lag. Maybe I unknowingly corrupted something?

ah yeah you should have gone into the antivirus programs options and disabled it or via its quick menu.

so this happened same day directly after it?
also do you always delog daily, or do you leave steam active, i ask as a recent update is causing trouble for many which sometimes people think the problems based on something that day when its actually from an past day, prob not the reason but best to ask.

also what antivirus program was it, since they tend to have tie ins into each program.
so chance maybe just maybe the ending program could effect other programs.

sorry if not much help bit tired atm, so just tossing mainly possibles.
other then the diskcheck and tuneup which could possibly help.
the other things are all ideas, but unsure what the root cause could be.


but yeah, if you leave your computer on you may think problem cause is from today.
when possible was from another day.
id say run diskcheck and tuneups just to see if it helps at all.
iobit.com has systemcare which can help tuneup side.

also be wary of reinstalling steam, it sometimes fixs things, but doesnt always.
which if you do be sure to move screenshots and games to another area as steam auto deletes them upon deinstall.

My antivirus is Webroot antivirus, and I would say there is a possibility that it could be and update but this happened before when I went into the task manager to delete something that differen't about three weeks ago. Reinstalling steam worked then and I only just put two and two together. I just don't have the internet to reinstall steam now to download all the games again.

I would move the games into a different folder but I'm not experienced at all in doing that so I'm not sure how to do it correctly.

[shade00]

Originally posted by D1zt0rt:

Originally posted by shade00:

ah yeah you should have gone into the antivirus programs options and disabled it or via its quick menu.

so this happened same day directly after it?
also do you always delog daily, or do you leave steam active, i ask as a recent update is causing trouble for many which sometimes people think the problems based on something that day when its actually from an past day, prob not the reason but best to ask.

also what antivirus program was it, since they tend to have tie ins into each program.
so chance maybe just maybe the ending program could effect other programs.

sorry if not much help bit tired atm, so just tossing mainly possibles.
other then the diskcheck and tuneup which could possibly help.
the other things are all ideas, but unsure what the root cause could be.


but yeah, if you leave your computer on you may think problem cause is from today.
when possible was from another day.
id say run diskcheck and tuneups just to see if it helps at all.
iobit.com has systemcare which can help tuneup side.

also be wary of reinstalling steam, it sometimes fixs things, but doesnt always.
which if you do be sure to move screenshots and games to another area as steam auto deletes them upon deinstall.

My antivirus is Webroot antivirus, and I would say there is a possibility that it could be and update but this happened before when I went into the task manager to delete something that differen't about three weeks ago. Reinstalling steam worked then and I only just put two and two together. I just don't have the internet to reinstall steam now to download all the games again.

I would move the games into a different folder but I'm not experienced at all in doing that so I'm not sure how to do it correctly.

its fairly simple, the screenshots are in one main folder which holds one folder per each game.
moving the games is also simple, yet im unsure how you get them to work again without steam trying to redownload them in full.

id explain which folders and everything but the folders are an little bit deep.
i think games would be under program files.
so search steam for that little searching and ull find them easy.
screenshots wise i cant fully remember where there located.
both of these should have documents online explaining where to find them.

[bugsbunnyboi]

this same ♥♥♥♥ is happening to me xD

I also have webroot antivirus and it was causing a blue screen problem with my whole computer before. I fixed it after trying 100 different things but it still happens every time I log into steam and try to open any games.

[bugsbunnyboi]

*UPDATE*

yooo i found the fix here.

https://www.eightforums.com/bsod-crashes-debugging/11658-random-bsod-driver-irql-not-less-equal.html

Instead of uninstalling avast like it said I just uninstalled webroot. I'll reinstall webroot later to see if it still works.

[Koma]

Originally posted by white lil uzi vert:

*UPDATE*

yooo i found the fix here.

https://www.eightforums.com/bsod-crashes-debugging/11658-random-bsod-driver-irql-not-less-equal.html

Instead of uninstalling avast like it said I just uninstalled webroot. I'll reinstall webroot later to see if it still works.

Yeah, that's what I did too. it seems like this problem happens if you mess around in task manager too much, so lesson learned I guess.

[🔥🔥phi_yuh🔥🔥]

Our Team at Webroot is currently looking deeper into this issue.

Could you all please see if disabling "AsusGameFirstService.exe" prevents the BSOD while running Webroot SecureAnywhere? Also, are you on an Asus ROG system?

Please feel free to send me any additional information directly: [e-mail]

Regards,
Josh P.
Digital Care Coordinator

[shade00]

Originally posted by DewIcey:

Our Team at Webroot is currently looking deeper into this issue.

Could you all please see if disabling "AsusGameFirstService.exe" prevents the BSOD while running Webroot SecureAnywhere?

Please feel free to send me any additional information directly: [e-mail]

Regards,
Josh P.
Digital Care Coordinator

not that i dont believe you, but could you provide some proof that you work with webroot.
i ask not for myself but for everyone else, since we know there are scammers out there.
so id rather just see everyone safe v.s sorry.

that being said, im not saying you arent who you say you are.
im just asking for verification that you work for said company.
as ive met many on steam who take advantage of others far too often.
so dont take this the wrong way, as if you work in an antivirus company you know all too well how many people fall for the tricks people lay.