[SOLVED] Steam is having trouble connecting to the Steam servers

[Panneiria]

I have been unable to go online on the Steam client on my desktop for 2 or 3 days, but I was able to play games in offline mode until I tried to fix this issue.

I tried adding -tcp at the end of the destination of a steam shortcut, didn't work.

Tried running Steam as admin, didn't work.

Tried closing the firewall, didn't work.

Tried bringing down the security settings of Internet Explorer to low, didn't work.

Tried deleting all files in the steam folder except steamapps and steam.exe and letting steam redownload everything, didn't work and even messed me up.

Now I cannot even login or play games in offline mode after deleting those files because I was logged out and Steam thinks my desktop to be a new computer. When I try to login, a warning window pops up showing "Steam is having trouble connecting to the Steam servers." However, I do get an email telling me a new computer is trying to access my account and showing me the Steam Guard code every time I try to login.

If I click "Retry Connection" in the warning window, the login window just freezes and I can only click "Cancel" to close it.

If I click "I can't sign in...", a window pops up showing "Error Code: -105 Unable to connect server. Server may be offline or you may not be connected to the internet."

But I'm able to login to Steam through the client on my laptop, which uses the same router so I think the problem is not on any complicated port or firewall settings of my router. Plus my desktop doesn't have any antivirus app or something like that installed, so the problem is also unlikely to be caused by interference with other programs.


Any help is much appreciated!

I found the solution, and if anyone encounters a similar problem pls read post #2 XD

[Mad_Fred]

I have the exact same problem, tried everything I could possibly find, and no luck. At first I could at least still use steam offline, but now when I click that, it will briefly show the little update popup but then it just shuts down and does nothing. At first I thought it might just be me, but to see this same problem described here makes me think again, so I also would appreciate some help. Nothing has changed on my machine, I have seen no major updates of any kind on anything either, it just suddenly started doing this in the last 2 days.

[Panneiria]

Originally posted by |DD| Mad_Fred:

I have the exact same problem, tried everything I could possibly find, and no luck. At first I could at least still use steam offline, but now when I click that, it will briefly show the little update popup but then it just shuts down and does nothing. At first I thought it might just be me, but to see this same problem described here makes me think again, so I also would appreciate some help. Nothing has changed on my machine, I have seen no major updates of any kind on anything either, it just suddenly started doing this in the last 2 days.

FOUND SOLUTION HERE! http://steamcommunity.com/discussions/forum/1/828935673158964273, post #27 is THE FIX of my problem. If this particular method doesn't work for you, you may want to read the whole thread, which is very likely to contain the solution you're looking for.

[Mister Man]

ok

[DomkAnggg is my big fat B|TCH]

Me too. Hell i just logged out my friends account then when i try to log in mine it gets stuck there!? wth? i tried the delete steam.exe then use the steam.exe.old it did kinda work logged me in BUT it did not read my games like any of it then i restart back i came back to my problem. Uninstalling steam now.. Hope it works back..

[BlowdIV]

Uninstalling steam doesn't work.

[MaggieSummers]

ive tried the same thing three times, i still cant access any games! is this a bug for steam to fix?

[Mad_Fred]

Originally posted by cui970127:

Originally posted by |DD| Mad_Fred:

I have the exact same problem, tried everything I could possibly find, and no luck. At first I could at least still use steam offline, but now when I click that, it will briefly show the little update popup but then it just shuts down and does nothing. At first I thought it might just be me, but to see this same problem described here makes me think again, so I also would appreciate some help. Nothing has changed on my machine, I have seen no major updates of any kind on anything either, it just suddenly started doing this in the last 2 days.

FOUND SOLUTION HERE! http://steamcommunity.com/discussions/forum/1/828935673158964273, post #27 is THE FIX of my problem. If this particular method doesn't work for you, you may want to read the whole thread, which is very likely to contain the solution you're looking for.

Unfortunately, the TCP/IP reset thing didn't work for me, I had seen that and tried. Also there's lots of things in that thread indeed, and I've tried most, and some would just not be relevant anyway, logically. But I do appreciate your headsup a lot! thanks!!

It's no joy yet.. I hope if this is a bad update or patch that it's going to be set right quickly, because reading that other topic, one that is years old might I add, it seems that folks have been dealing with it on and off for a long time, and for long periods át a time.

If it's not something that I have done wrong, which looks to be the case, then it's quite unacceptable that all my games, that I paid good money for, are just not accessible. I'd open a ticket but I fear I'd only get a standardized answer pointing me to the things that I've already tried without succes, after which they simply don't know either and fall silent.. as my experience taught me. :(

Steam, give me back my access to my games please! ;)

[Mad_Fred]

Okay maybe I am being very very stupid and am overlooking something, but how does one actually open a proper support ticket on the steam website these days?

If I go to the support section, it'll have all the categories, so I pick steam client, and then the server login problems option, and well, you get a little bit of info and the troubleshooting, all of which I've looked at, done and failed.

And then you have 3 more options; documentation, community help (right here), and the 'help me with my issue' button ...wasn't that last one supposed to be the button to get proper help from one of their own tech support employees?

Well.. now when I click that, it just goes back to the main support page, in effect just being a looping self-help solution with no means to get in touch with a proper tech support representative, or so it seems, I might be wrong.

Am I missing something, or is this just the new and improved 'just figure it out yourself' method of supplying us with the help we deserve for being loyal customers?

I know there's a kazillion problems to be solved for almost anything steam and steam games related, by browsing the various forums, but been there, done that, and some things I am perhaps not comfortable with and would like a professional's opinion on. (though I take my hat off to all the people here, many of which very professional, that provide people with answers, no disrespect intended.)

I'd like someone that actually has to do with the product that is apparently now faulty, to take the time and try to help me out here, if you know what I mean. :)

[Forcen]

Trying to figure out what thing is causing connection issues is a whole thing, they don't really do that type of support beyond the articles. There isn't much else they can do than the stuff already written in the articles.

first of all, figure out if it is your connection of your PC.
Try a different PC on the same connection. (ask a friend to to bring his laptop for example)
Try the same PC on a different connection. (easy if you have a laptop, and if you don't try to use a 3g thing on your smartphone if you can)

Just trying this will save you time if you can connect using these two things.

[Caveman307]

I KNOW THE SIMPLE FIX TO THIS, open up steam through a desktop shortcut and it works

[Qaari420]

You can try resetting some network settings to fix network issues. You need to use Command Prompt to do so.

1) Press Win key (the one with a Windows logo) on your keyboard, and type “cmd“. Right click Command Prompt in the result and select Run as administrator.

2) Type the following lines of command and press Enter on your keyboard after typing each line.

1. ipconfig /release
2. ipconfig /all
3. ipconfig /flushdns
4. ipconfig /renew
5. netsh int ip set dns
6. netsh winsock reset
3) After you enter all 6 commands reboot your computer and launch your Steam client. Check and see if the problem resolved.

[stratakarius]

Originally posted by Qaari420:

You can try resetting some network settings to fix network issues. You need to use Command Prompt to do so.

1) Press Win key (the one with a Windows logo) on your keyboard, and type “cmd“. Right click Command Prompt in the result and select Run as administrator.

2) Type the following lines of command and press Enter on your keyboard after typing each line.

1. ipconfig /release
2. ipconfig /all
3. ipconfig /flushdns
4. ipconfig /renew
5. netsh int ip set dns
6. netsh winsock reset
3) After you enter all 6 commands reboot your computer and launch your Steam client. Check and see if the problem resolved.

I did #5 and #6 according to the OP's link (and your suggestion by extension). It didn't work for me, but for some reason I ran the .exe with admin (right click "run as admin" from the install dir) and it loaded. I tried it again without admin and it's still working. Dafuq? Some weird little quirk I guess. The good thing is that it works now. Sweet. Thanks guys.

EDIT: I should also mention that I didn't try running it in admin in the first place. Probably should've tried that first but oh well.

EDIT PART DEUX: It happened again, but elevating to admin fixed it. I've adjusted the .exe to open as admin every time now. (.exe properties --> compatibility tab --> run as admin)

[david]

This wont work for me I have tried everything but it wont work please help.

[david]

Please none of this works please help me.