Account Blocked- Payment dispute

[M A T I G]

So i had another account and someone invaded it and bought me an item from the market really expensive because i had my card linked to the account off course i request a PayPal refund and since then my account got blocked idc about the item i just want my account back can someone pls help i had many money there

[Washell]

Contact support on the account in question.

help.steampowered.com

[J4MESOX4D]

Your only option is to reverse the chargeback.

It also doesn't make sense because if someone got into your account, all payment info is removed for protection so I don't see how they were able to add funds and purchase a market item.

Your account will remain locked until this is done and the payment method is also banned for life on Steam across all current and future accounts.

[M A T I G]

I don't know how he did it but we are not talking about 20 euros it was 300 u can get the item from me idc i just ant my account

[M A T I G]

how do I email steam?

[Theblaze]

M A T I G eredeti hozzászólása:

how do I email steam?

There is no e-mail, only the ticket system.

Washell eredeti hozzászólása:

Contact support on the account in question.

help.steampowered.com

[J4MESOX4D]

M A T I G eredeti hozzászólása:

how do I email steam?

Reverse the chargeback and then use the link on the account alert.

[M A T I G]

But i dont want to reverse it I didnt want to buy the item

[M A T I G]

i cant find that account alert

politediligence eredeti hozzászólása:

There will be a link to open a ticket in the account alert you received when you opened a dispute with PayPal.

[J4MESOX4D]

M A T I G eredeti hozzászólása:

But i dont want to reverse it I didnt want to buy the item

Then your account remains locked forever.

Valve do not tolerate accounts buying items, using them and then claiming the money back.

[Cathulhu]

Then why did you gave your login credentials to a stranger?
Accounts are not hacked, they are hijacked.

[M A T I G]

because i trusted him

Cathulhu eredeti hozzászólása:

Then why did you gave your login credentials to a stranger?
Accounts are not hacked, they are hijacked.

[M A T I G]

J4MESOX4D eredeti hozzászólása:

M A T I G eredeti hozzászólása:

But i dont want to reverse it I didnt want to buy the item

Then your account remains locked forever.

Valve do not tolerate accounts buying items, using them and then claiming the money back.

i didnt even use it

[J4MESOX4D]

M A T I G eredeti hozzászólása:

because i trusted him

Cathulhu eredeti hozzászólása:

Then why did you gave your login credentials to a stranger?
Accounts are not hacked, they are hijacked.

Oh so you knew this 'person'?

I knew something was fishy as payment information is removed upon a new login.

Stop trying to commit fraud against Valve. You bought an item and now you either pay the money back or your account is banned forever. Did you really think you could scam Steam is way and get away with it?

[Theblaze]

M A T I G eredeti hozzászólása:

J4MESOX4D eredeti hozzászólása:

Then your account remains locked forever.

Valve do not tolerate accounts buying items, using them and then claiming the money back.

i didnt even use it

Whoever you shared your account with did.

Account security is the users responsibility.

Additionally, account sharing is against the Steam Subscriber Agreements.

[M A T I G]

J4MESOX4D eredeti hozzászólása:

M A T I G eredeti hozzászólása:

But i dont want to reverse it I didnt want to buy the item

Then your account remains locked forever.

Valve do not tolerate accounts buying items, using them and then claiming the money back.

Pls help me i cant reverse it