Accidentally ordered a Valve Index, how to cancel?

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Dead President Mar 25, 2020 @ 7:26pm

Accidentally ordered a Valve Index, how to cancel?

Was checking out Steam hardware and didn't realizar I ordered a ♥♥♥♥♥♥♥ thousand dollar rig. The email confirmation has no "cancel order" button, and I'm kinda sh*tying myself cause I definitely did not do any payments or anything.

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Originally posted by [deleted]:

https://help.steampowered.com/en/wizard/HelpWithPurchase

Find the purchase in the list, click it, see if there is an option to cancel/refund the purchase. I know you should be able to refund the hardware (see: https://store.steampowered.com/hardware_order_terms), but I don't know about cancelling the order outright.

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Showing 1-15 of 18 comments

Muppet among Puppets Mar 25, 2020 @ 7:31pm

Originally posted by C O O C H MASTER 123:
I definitely did not do any payments or anything.

What happened?

Find the purchase here and refund or contact with have a question
https://help.steampowered.com/en/wizard/HelpWithPurchase

The author of this thread has indicated that this post answers the original topic.

[deleted] Mar 25, 2020 @ 7:32pm

mimizukari Mar 25, 2020 @ 7:49pm

how did you.... go through all of that and not realize you were purchasing something? I call BS. It's possible you just reserved it, which will not cost you anything and if your reservation period expires, that's that. nothing else will happen.

Zekiran Mar 25, 2020 @ 8:14pm

Pretty sure you'd know that you were ordering something like that, it's kind of difficult to not 'realize' you were ordering it.

mimizukari Mar 25, 2020 @ 8:32pm

Originally posted by Zekiran:
Pretty sure you'd know that you were ordering something like that, it's kind of difficult to not 'realize' you were ordering it.

which is why I think OP simply reserved a spot for it, no further action required.

Dead President Mar 26, 2020 @ 1:59pm

Originally posted by Kurumi Tokisaki:
Originally posted by Zekiran:
Pretty sure you'd know that you were ordering something like that, it's kind of difficult to not 'realize' you were ordering it.
which is why I think OP simply reserved a spot for it, no further action required.

Yes. This was resolved yesterday. When you reserve there's no payment fees, it just says order coming through.

Zekiran Mar 26, 2020 @ 4:25pm

Hopefully this means you won't have to shell out a bunch of money when it's available. (or, that you can PLAN for it lol.)

Beardie Apr 30, 2020 @ 4:12am

Just did this myself, can't believe clicking the order button just to see if they had stock automatically says "congratulations your order is successfully placed" or something, I ♥♥♥♥ myself.

Cathulhu Apr 30, 2020 @ 4:16am

Which means you are in a waiting line. There is no contract yet. That starts after you paid and the item was shipped.
You are in no way obligated to pay and can cancel the "purchase" easily.

Baggy Trousers Jun 11, 2020 @ 11:47am

Lmfao this just happened to me too.... I didn't check my email for a few days and then saw that I had "ordered" an index when I don't remember finishing any sort of order process.

#10

batnerd Dec 16, 2020 @ 8:10pm

♥♥♥♥♥♥♥♥♥, I acidentally bought one but I refunded it, i was checking by with it, and my face turned red when i saw "Thank you for your purchase" I was scared to death.

#11

Sazzouu Dec 16, 2020 @ 9:57pm

Ok first of all...
EVERY checkout process on Steam comes with a double checking in a way like "So this is your cart. You want to proceed?" and then "So this is the total bill with a smaller list of your items you are about to purchase. You are fine with this?" and only if you hit a shiny green button two times where you are asked if you are fine with your ORDER it does any sort of such a thing.

Anyways in case of Steam Hardware there is always a form where you have to MANUALLY fill in all your shipping data since... you know... Valve needs to send it somewhere, right? And you now want to tell me that you "accidentally" slipped over your keyboard and put in your billing adress as well as your credit card information? Not to mention that you then have to slip a total of three times on a confirmation screen in order to actually buy something?

Seriously ordering the Valve Index was the most exhausting process I have ever experienced on the entire internet. There is no way anyone could "accidentally buy" such a thing really. I am betting my left eyeball that people saying they "accidentally bought" it just changed their mind right after confirmation because it is a lot of money on the table in case of an Index.

Last edited by Sazzouu; Dec 16, 2020 @ 9:58pm

#12

cSg|mc-Hotsauce Dec 16, 2020 @ 10:00pm

Originally posted by Sazzouu:
Seriously ordering the Valve Index was the most exhausting process I have ever experienced on the entire internet. There is no way anyone could "accidentally buy" such a thing really. I am betting my left eyeball that people saying they "accidentally bought" it just changed their mind right after confirmation because it is a lot of money on the table in case of an Index.

I agree.