INVALID AUTHENTICATOR?!

[zeithie [all game murmer]]

The Steam Authenticator on my phone says:

It looks like your Steam Guard Mobile Authenticator is providing incorrect Steam Guard Codes. This could be caused by an inaccurate clock or bad timezone settings on your device. If your time settings are correct, it could be that a different device has been set up to provide the Steam Guard Codes for your account, which means the authenticator on this device is no longer valid.

What does this mean?? I've been using it all day for trading and nothing like this has happened. Is my account in danger?? I never changed any clock settings or anything at all on my phone.
How To Fix it? DEV please fix this

[e]

bro did u fix this, i have the same problem

[Dr.Shadowds 🐉]

Originally posted by ppp cs.money:

bro did u fix this, i have the same problem

1. Ensure your clock is correct for all devices, that means the phone that has the app has the correct time, and the computer you're trying to login on has the correct time. If you don't know, sync both device with the internet clock.

2. Do not use VPN, proxy or etc to fake your location as that can cause problems as they can go by different time.

3. Force stop/quit/close your Steam mobile app by the phone settings, then relaunch it, and test.

If the issue doesn't resolve, use the recovery code, to remove it, then reset up the Steam mobile guard, make sure your devices has correct time, and not using VPN, proxy, or etc...

[Jack Schitt]

If shadowds' suggestions don't help your best bet in getting a solution for this is probably through official steam support. If you're not aware these are user forums, just players here, not official support. You're obviously able to get in to (one of?) your accounts so that is likely your best option if you can't figure it out yourself. If you look at recent threads a lot of people have been having issues since the last update. Steam / Valve needs to be notified about this kind of thing so they can fix it. I'm not sure official staff monitor these forums since they're community forums.

Yes, sometimes you can get the answwer(s) and solutions from the community but I think in this case it may be an issue with the client.

Before you contact official support one option, that I'm not positive will help, is to uninstall and re-install the client. You can do that without losing all of your games and having to re-install them. Only uninstall the client, not your games. When you re-install the client they should still be there but they will be grayed out - all you have to do is click on them twice to launch them, a verification process will run (to prove you own them - need to be online for that). You won't have to go through downloading and re-installing all of your games again that way. And you won't lose any progress or saves in your games either for most of them. Insure you have the steam cloud enabled in the client...that will help save your progress in your games when you have uninstall/re-install the client or any of your games.

Best of luck!

[Dr.Shadowds 🐉]

Valve does sometimes monitor the general forums, will not always take part, or reply in most cases.

To finding the path to contact support. Steam help page > My account > Data related to my account > Scroll to the bottom, and you see contact support.

[zeithie [all game murmer]]

Thanks, but theres no way to solve this, i still cant fix it. Yes, i got 15Day hold by reinstall steam app

[Dr.Shadowds 🐉]

Originally posted by LastMemory~:

Thanks, but theres no way to solve this, i still cant fix it. Yes, i got 15Day hold by reinstall steam app

When you setup/re-setup Steam guard mobile for the account you need to wait over 7 Days to be able to bypass the trade, and market holds again.