How am I supposed to get back my lost password when I no longer have access to my mobile guard auth???????
I have pressed "I cant sign in" . They have asked me to write the accounts email where they sended a code, which I entered correctly. I have gotten a code sent to my phonenumber which is registered on my steamaccount. I entered that code correctly too. Everytime I get to choose a new password, I have to enter the freaking code that is displayed in the Steam Mobile app. "This account is currently using a Steam Guard Mobile Authenticator.". I dont have my freaking password so I cant login to the app. How am I supposed to do this?????
Last edited by brety; Nov 24, 2016 @ 5:19pm
< >
Showing 1-15 of 31 comments
76561198218426745 Nov 21, 2016 @ 10:37am 
You will need to remove mobile authenticator using the recovery code, then change your password.
76561198023833506 Nov 21, 2016 @ 10:40am 


Originally posted by habitualaction:
You will need to remove mobile authenticator using the recovery code, then change your password.
I have been trying to do that but to be able to Remove Steam Guard Mobile Authenticator I have to enter my accounts password. Seems like there is no way I can get back my password.
76561198218426745 Nov 21, 2016 @ 10:41am 
You will need to contact Steam support for assistance.
76561198023833506 Nov 21, 2016 @ 10:42am 
Originally posted by habitualaction:
You will need to contact Steam support for assistance.
How do I contact them?
76561198218426745 Nov 21, 2016 @ 10:46am 
Using the help site:
https://help.steampowered.com/
76561198023833506 Nov 21, 2016 @ 11:00am 
Seems like I only can contact them if I am online, so can I send a ticket from this account even if its about another account?
76561198218426745 Nov 21, 2016 @ 11:02am 
Until Steam works out some of the issues with the new ticket system, that may be your only choice. I would mention in the ticket why you are doing so.
76561198023833506 Nov 24, 2016 @ 3:39pm 
Why cant i just enter the recovery code somewhere(R#####) and get back my password? Why did I even have to save it? I saved it and now I want to use it to get my ♥♥♥♥ back but they dont even ask for the recovery code?
Last edited by brety; Nov 24, 2016 @ 4:01pm
76561198023833506 Nov 24, 2016 @ 4:07pm 
This get me very angry. How did they make this ♥♥♥♥ to work?
I have EVERYTHING(the email, the phonenumber, the recovery code) but my password and I still cant get a new password? Like for real?
Last edited by brety; Nov 24, 2016 @ 4:08pm
Satoru Nov 24, 2016 @ 4:09pm 
Originally posted by brety:
Why cant i just enter the recovery code somewhere(R#####) and get back my password? Why did I even have to save it? I saved it and now I want to use it to get my ♥♥♥♥ back but they dont even ask for the recovery code?

The recovery code is only to remove the authenticator

It is NOT intended as a password recovery mechansim
76561198023833506 Nov 24, 2016 @ 4:30pm 
Originally posted by Satoru:
Originally posted by brety:
Why cant i just enter the recovery code somewhere(R#####) and get back my password? Why did I even have to save it? I saved it and now I want to use it to get my ♥♥♥♥ back but they dont even ask for the recovery code?

The recovery code is only to remove the authenticator

It is NOT intended as a password recovery mechansim
Then why cant I remove the authenticator with the recovery code? :/ when trying to remove the authenticator they ask for my accounts password and nothing else
76561198023833506 Nov 24, 2016 @ 5:04pm 
To get a new password i need the code from the steam-app which I can only get if I am logged into the app which I aint, so I need the current password to login.
To remove the mobile guard auth I need my current password.
I dont have my current password ffs!!
Last edited by brety; Nov 24, 2016 @ 5:05pm
76561198023833506 Nov 24, 2016 @ 5:20pm 
Is there a fix or no?
J3rico Nov 24, 2016 @ 5:40pm 
yes contact steam :suntri:
76561198023833506 Nov 24, 2016 @ 5:55pm 
Originally posted by J3rico:
yes contact steam :suntri:
I did but no answer. And they will ask me to show that I am the owner of the acc and I cant do that becasue I have never bought anything from steam with mastercard and I have thrown away all the CD-cases years ago from the games that my acc contains
< >
Showing 1-15 of 31 comments
Per page: 1530 50

Date Posted: Nov 21, 2016 @ 10:35am
Posts: 31