Wizard Nov 18, 2016 @ 8:31am
Steam Store Not Loading
For some reason i have been getting this problem where i can't connect to certain pages for unknown reason. I don't know anything about how routers work or firewalls so no idea what I'm doing wrong. When ever i try to connect to the Steam store on Steam or my browser i keep getting

Error Code: -324

Failed to load web page (unknown error).

Or the chrome equivalent. No idea what's causing this, i also can't connect to Reddit and get the same error and other random sites. I can still connect to other random stuff like google, YouTube, Steam community, Steam market, Steam profiles just not the store. Anyone know what the problem is hear ?

And this has been happening for the last few weeks but about 10 mins ago toady it would let me connect to the steam store for about 3 mins then it gave the error code. :/
Last edited by Wizard; Nov 18, 2016 @ 8:41am
< >
Showing 1-3 of 3 comments
Bumbefly (we/All) Nov 18, 2016 @ 11:20am 
"Nothing appears on the Storefront page"
https://support.steampowered.com/kb_article.php?ref=9988-YUSH-3643
Add the Steam domains steamcommunity.com and steampowered.com + the Steam.exe process and all instances of HL.exe and HL2.exe , +
http://store.akamai.steamstatic.com to your antivirus and Firewall exceptions.
Akamai is a filehost for images from many companies. adding www.akamai.com night help already with some non-steam websites.

Do you use the standard Windows Firewall, or an anoying "3rd party firewall that should not be included in just any AV suite becouse it's too dificult for most users to use"?


Some more info you might or might not need, or maybe just to cure your curiosity :

"Using a Firewall with Steam"
https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

"Using a Router with Steam"
https://support.steampowered.com/kb_article.php?ref=6776-MYXU-0480

"Router and Router Firmware Issues"
https://support.steampowered.com/kb_article.php?ref=9121-WIFJ-7222

"Required Ports for Steam"
https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711&amp
Last edited by Bumbefly (we/All); Nov 18, 2016 @ 11:22am
Wizard Nov 19, 2016 @ 5:20am 
I have windows firewall on and I'm using AVG Anti Virus (the best i know -_-)

So just added them links to the exceptions and nothing has changed :/
Last edited by Wizard; Nov 19, 2016 @ 5:24am
Bumbefly (we/All) Nov 19, 2016 @ 6:15am 
You could try :
However i fear your problem is more serious. If the above doesn't help, or the issue comes back i strongly advise to seek an expert to help you (possibly desinfect, and at least) repair your OS & software.

This information page
http://wikifixes.com/en/errors/0x/error%20324/?gclid=CPa2pKn5tNACFRa3GwodaQsPoQ
does have a free repairtool download but still i advise the check-up & repair (possibly desinfect) to be performed by an expert.

[Edit] Maybe the culprit malware (not saying there is/was malware, there could be other causes) has been automaticly removed by AVG but it might've caused damage AVG could not repair with the suite you have. If so (check AVG History) give that info to the service you choose to help you out. [endEdit]

You could go to AVG Support, however i do not know if AVG offers the propper support in this case. With a lot of AV this is also dependant on wheter one uses free or premium products. Mostly, freeware users should ask on their forum and not at Support.

Otherwise you could go to a nearby shoptechnician or computerservice (f.e. ITstudents) or to

http://www.geekstogo.com/forum/
GeeksToGo is free of charge and i know they offer the complete service you need. Read the sticky on their forum carefully and follow it's instructions. They ask you to perform a specific scan and copy results into you initial post.

Important : ask for expert help at 1 place and stick with them untill they say it's OK.
Their task might not be done yet when you think it is.
Furthermore, their methodes might hinder each other, sometimes damage your computer even further if you were to ask help from more then 1 service provider.
Last edited by Bumbefly (we/All); Nov 19, 2016 @ 6:22am
< >
Showing 1-3 of 3 comments
Per page: 1530 50

Date Posted: Nov 18, 2016 @ 8:31am
Posts: 3